Cloyce Reed Jr

Rockwall, TX

214-***-****

ad4puu@r.postjobfree.com

Summary

Dynamic customer service professional with over 12 years of experience in enhancing customer satisfaction across various industries. Adept at managing high-volume inbound communications, claims processing, and insurance verification with a proven track record of exceeding performance targets. Committed to leveraging exceptional time management and interpersonal skills to drive company objectives and customer retention.

Professional Experience

United Health Group: June 2023 – Until

Customer First Representative Sr.

Spearhead the resolution of customer inquiries through efficient handling of inbound calls.

Process claims information swiftly, ensuring accuracy and compliance.

Expertly verify medical insurance benefits across multiple systems, enhancing customer trust and service quality.

Living Vividly, LLC: June 2020 – February 2023

Marketing/Inbound Sales/Customer Service

Led a dynamic marketing team, driving sales and service appointments, resulting in an 88% customer retention rate.

Orchestrated inbound sales strategies, significantly improving customer acquisition. reach team and personal daily and monthly goals.

Championed product marketing efforts, maximizing brand exposure and customer engagement.

Aegis Communication Group: December 2015 – June 2020

Enrollment Specialist

Executed outbound enrollment calls, surpassing appointment targets by 23% through strategic follow-ups.

Enhanced sales by setting appointments with a keen focus on customer needs and product alignment.

Walmart: August 2011 – December 2015

Customer Service Representative

Awarded Employee of the Month for exceptional customer service and adherence to company standards.

Delivered an outstanding customer experience, ensuring swift and positive communications.

Education

Eastfield College: December 2021

Business Administration, AA

Skills

Advanced Analytical Skills

Proficient in Data Analysis and CRM Software

Expertise in Microsoft Office Suite

Skilled in using customer service software, including VCC, Wauben, Jacada, Jia, and OnBase, enhancing efficiency in handling customer inquiries and resolutions.

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