Nivedit Daliya

BUSINESS OPERATIONS

Strategy Planning Implementation Revenue Growth

Fresno, CA

213-***-****

ad4pum@r.postjobfree.com

Dynamic leader with a focus on strategic planning within enterprise environments. Proficient in facilitating cross-departmental integration to drive solutions enablement, streamline processes, and foster product innovation. Demonstrated success in surpassing revenue targets by empowering teams to achieve business objectives.

Change Management

Customer Success Management

User Experience

Solutions Enablement

Integration Implementation

Quality Assurance

Process Optimization

Business Review Reporting

Data Analysis

Senior Business Developer, Integrated Transportation Information Solutions, Fresno, CA Jun 2023 – Present

Drive new business by diversifying services/products and developing a strategy for growth beyond current clients (state DOTs and law enforcement); upsell services and products to existing clients.

Identify federally funded programs, build strategic partnerships for contracts and align with revenue goals.

Use market research to support product development and expand service offerings for new industries and programs.

Implementation Manager, Informativ (formerly Credit Bureau Connection), Fresno, CA May 2022 – Jan 2023

Led change management by developing Standard Operating Procedures (SOPs) to aid in scaling and growing the brand, resulting in improved efficiency, process optimization and client retention.

Facilitated cross-department integration with acquisition partners, fostering collaboration and alignment among customer success, sales, SaaS product development, CRM customization, accounting, and support teams.

Managed and trained the Operations/Onboarding Support team for a customer base that grew to 5000+ accounts.

National Account Coordinator, Electronic Recyclers International, Fresno, CA Sept 2016 – May 2022

Grew and managed Fortune 50 customer programs accounting for over 40% of company revenue, through value-based product and service offerings, leading to increased customer satisfaction and contract renewals.

Led a team of Customer Relationship Managers, served as the escalation point and provided coaching and mentoring for continuous improvement in client deliverables.

Analyzed data using BI and CRM tools to prepare quarterly, annual, and custom reports; supported the Dev team through iterations of proprietary software with QA and managed the UX process to provide end-users with service excellence.

Owned the account management cycle, including onboarding, escalations, upselling, business reporting, and worked with Executive Leadership on contract negotiations for revenue growth of my portfolio.

Quality Analyst, Madera Community Hospital, Madera, CA Mar 2016 – Aug 2016

Ensured compliance with federal and state core quality measures and standards for survey-readiness.

Data abstraction to identify trends for monitoring quality of care; regular audits of patient feedback to monitor and mitigate risk.

Initiated the development of custom reports in Meditech to track health and safety metrics that are graded on national hospital databases such as LeapFrog, AHRQ, Hospital Compare.

Prepared Physician Report Cards and reports on statistical data for audits and surveys.

Administrator – Human Resources, Woodstock School, India

Operations Manager, Niyati, Mussoorie, India

Office Manager, Good Books, Mussoorie, India

MA, Organizational Management and Leadership, Eastern University, Ohio (& Allahabad – Deemed University, India)

BA, Economics, Political Science, English, HNB Garhwal University – Mussoorie, India

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