Lea Terry

ad4puj@r.postjobfree.com 606-***-**** Beattyville, KY

SUMMARY

Seeking Call Specialist role with 4 years of customer service experience in claims management and process optimization. Skilled in interdepartmental collaboration, policy knowledge, and fostering team alignment. Proven track record in workflow enhancement and knowledge-sharing to drive efficiency and innovation. WORK EXPERIENCE

Sedgwick Claims Management Remote, KY

Care Team Representative Oct 2022 - Jan 2024

• Facilitated the claims intake process through cross-departmental collaboration, ensuring accuracy and efficiency.

• Mastered comprehensive knowledge of diverse corporate policies and procedures to support client needs.

• Communicated effectively with team members, providing regular updates to maintain project transparency and interdepartmental cohesion.

Navient Remote, KY

Customer Service Representative Feb 2020 - Oct 2022

• Enhanced team workflow efficiency through the identification and execution of key process improvements.

• Played an integral role in advancing project management methodologies to streamline operations.

• Facilitated knowledge exchange among peers, bolstering a collaborative and innovative work environment. BPO American Remote, KY

Customer Service Representative Mar 2019 - Feb 2020

• Addressed and resolved customer inquiries, ensuring high levels of satisfaction through meticulous account management.

• Partnered with various departments to provide comprehensive answering services, enhancing team synergy and customer support efficiency.

• Adapted to evolving company standards and priorities, maintaining accuracy and attention to detail while managing a dynamic workload.

EDUCATION

Post University

Relevant coursework, Health Science, Medical Terminology, Computer Science, Desktop Publishing

Online Courses

Oct 2026

SKILLS

Effective Communication • Inspiring Team Worker • Problem Solving • Critical Thinking • Adaptable and Flexible • Time Management • Strong Team Player • Organizational Skills • Customer Service Minded • Negotiation and Closing

• Planning Skills • Coaching Skills

Contact this candidate