Marian E. Sears

**** ****** **.

Austin, TX ***21

512-***-**** Cell

ad4ptb@r.postjobfree.com

Job Related Skills

Strong communication skills including interpersonal skills, as well as presentation and organizational skills.

Able to manage multiple projects and tasks to meet deadlines in a timely manner.

Attentiveness to detail.

Ability to maintain task focus while cultivating positive relationships with colleagues, clients and customer.

Professional Experience

Evolent Health (Formally known as Valence Health)

March 2015 – October 2023

Director Client Manager

Responsible in assisting Client Manager in various operational aspects between Internal Operations, New Mexico Health Connections and True Health New Mexico.

Monitoring Micorsoft SharePoint and Atlassian JIRA work tickets and the timely completion of request submitted by clients, which will include cross-departmental communication with Internal Operations.

Within one year managed to decrease the volume of Micorsoft SharePoint and Atlassian JIRA tickets by 88%.

Monitoring metrics reports completion and Internal compliance with client service levels.

Collaborate with operational areas on root cause analysis and proactive solutions for identified issues

Work with Client Management to ensure client priorities are appropriately established and focus of quarterly client business plans

Assisting in problem solving and problem resolution as necessary to provide excellent service to my client.

Monitoring compliance with Internal Operations deliverables to clients

Training the client on the use of portals and various Internal Operations ystems, including support for assigning or resetting passwords.

Creating agendas for client meetings and ensuring materials are present as needed for meetings, including creating documents for meetings or researching issues to provide client solutions.

Keeping notes for all client meetings and assisting in follow up on Internal Operations action items from client meetings.

Coordinating responses required by regulatory bodies with regard to services performed for clients by Internal Operations.

Texas Medicaid and Healthcare Partnership (TMHP)/Accenture

October 2013-March 2015

Developer – Decision Support Services (DSS)

Responsible for all incoming State Action Request (SAR) and outgoing responses for the team, creating all Business Service Request (BSR) for all team work queue.

Manage team work queue using Project and Portfolio Management Center (PPM)

Maintained the progress and productive mutual interaction of various parties in such a way that overall risk to projects and operations was minimized.

Responsible for reviewing and prioritizing requests for ad hoc reports and data extract requests from several State agencies and TMHP.

Creates and delivers ad hoc query results, along with detailed documentation of the assumptions and parameters used to produce the output in user-friendly terms.

Provides assistance in developing and executing queries against the Texas Medicaid Data Warehouse.

Facilitates a quarterly meeting to conduct training for the State's ad hoc query business users on changes in data structure and improvements in functionality. Current issues in performing queries and data extracts are discussed, and possible solutions identified.

The Networking lead of the LGBT group for Accenture Austin community.

TMHP/Accenture

January 2011- October 2013

Business Analyst – Long Term Care (LTC)

Collaborate with stakeholders to deliver quality work processes and products.

Participate in all aspects of the Software delivery life cycle including analysis for requirements gathering and documentation.

Writing and executing test cases, defect management, assisting with user acceptance testing, and production verification.

Used SQL Server to write queries to verify testing results. Used many testing tools such as Quality Center, Snag It, Provider Support Windows (PSWin), among others.

TMHP/Affiliated Computer Services (ACS), a Xerox Company Austin, TX

December 2003 – December 2010

Operations Business Analyst-Major Projects

Directed and managed the overall planning, organizing, controlling and delivery of Medicaid projects prioritized in alignment with the customer’s expectations and business needs.

Developed and coordinated project tasks including business requirements development, training, communication, testing, implementation, and post implementation support.

Communicated with multiple levels of leadership and various groups in order to provide the best solutions for the customer.

Maintained the progress and productive mutual interaction of various parties in such a way that overall risk to projects and operations was minimized.

Handled problems of diverse scope where analysis of data required evaluation of identifiable factors.

Acted as liaison between business operations and information technology from project initiation to post implementation on multiple projects.

Analyst, LTC Department

LTC Subject matter expert (SME) for the success implementation on LTC On line Portal in 2006.

Acted as Subject matter expert (SME) for the Texas Index for Level of Effort (TILE) to Resource Utilization Group (RUG) conversion project beginning in 2006 and continued to see it through during departmental transition.

Performed as SME for operations and technology from project initiation to post implementation on multiple projects.

Communicated at multiple levels with various groups to provide the best solutions for the customer and provider.

Analyzed business processes to support the programming, management, and maintenance services required to implement and support new installations or maintain and improve existing systems.

Gathered and analyzed qualitative business process information and data from various sources.

Maintained the progress and productive mutual interaction of various parties to minimize overall risk to project and operations.

Planned, organized, and managed resources to bring about the successful completion projects.

Identified operational impacts, developed and coordinated project tasks including: business requirements development, training, communication, testing, implementation, and post implementation support.

Provided business expertise in identifying, evaluating and developing cost-effective processes and procedures to meet the contractual requirements.

Updated policies and procedures.

Prepared special requests and reports.

Assisted with coordination of meetings associated with Operations and project phases.

Liaison for LTC with The Department of Aging and Disability Services (DADS) for all LTC publications (quarterly bulletin and annual paper claims submitter manual).

LTC Department Specialist

Developed and delivered training for LTC Customer Service Reps. to answer Client Assessment, Review and Evaluation (CARE) form status questions and well deliver provider education.

Developed and implemented training using M4 system to data enter 3652 CARE forms, 3618 forms, 3619 forms.

Provided training for form completion and submission LTC provider calls.

Generated and sent all client/provider notification for team in communication with DADS.

Ensured all contractual required correspondence was mailed to medical clients and providers.

Performed all administrative and secretarial duties for LTC team.

Provided statewide phone support for general inquiries.

Maintained databases of Nursing Facility and Community Based Alternative provider data.

Liaison with DADS for new and existing provider data.

Coordinated and facilitated multiple workgroup meetings, agendas and minutes.

Liaison with the Complaints and Resolutions department for fair fearing packet completion.

Continued Education

Windows Business Writing

Power Point Teamwork & Conflict Management

Presenting yourself Customer Service Etiquette

Outlook MS Word

Workplace Harassment Adobe PDF Creator

Excel Access

Problem Solving Workplace Diversity

Project Management Fundamentals SharePoint

Share Point Aldera Member and Provider Portals

Aldera Atlassian JIRA

Microsoft Project Microsoft Teams

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