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Administrative Assistant Customer Service

Location:
Washington, DC
Posted:
April 01, 2024

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Resume:

Washington, DC *****

202-***-****

ad4pt3@r.postjobfree.com

MICHELLE JOPPY

OBJECTIVE To work in the position of Administrative Assistant in a growing company where exceptional ability to multi-task, solve problems, work effectively in a team, and meet deadlines are required in providing outstanding administrative support to supervisors and managers. SKILLS & ABILITIES • Communication (written and verbal)

• Prioritization and problem-solving

• Organization and planning

• Research and analysis

• Attention to detail

• Customer service

• Phone Etiquette

• Discretion

• Emotional Intelligence

• Responsibility

• Teamwork and delegation

• Management and training

• Flexibility and efficiency

• Strong skills providing instruction to children

• Excellent interpersonal and age-appropriate communication

• Patience and self-control skills

• High physical stamina and perseverance

• Self-motivation, initiative with a high level of energy

• Able to inspire, comfort, build self-esteem

• Excellent communication skill (children and parent oriented)

• Ability to listen to children and parents

• Classroom Management

• Competence with Educational Technology

• Lesson Plan Creation

• Record Keeping

EXPERIENCE ADMINISTRATIVE ASSISTANT

Tailormade Tax Service February 2020 - Present

• Answer and direct phone calls

• Organize and schedule meetings and appointments

• Maintain contact lists

• Produce and distribute correspondence memos, letters, faxes and forms

• Assist in the preparation of regularly scheduled reports

• Develop and maintain a filing system

• Order office supplies

• Book travel arrangements

• Provide information by answering questions and requests

• Research and creates presentations

• Prepare and monitor invoices

• Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies Page 2

• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

• Contribute to team effort by accomplishing related results as needed LEAD TEACHER

Champions Before and After School Program October 2019 - Present

• Create and implement developmentally appropriate learning styles

• Provide a safe environment by maintaining orderly, clean, and appealing facility

• Follow and enforce standards and procedures to eliminate safety hazards

• Utilize classroom management and other techniques to encourage development

• Assist and accept responsibility of the daily duties

• Ensure to share records of child’s progress and behavior with parents

• Complete timely and accurate documentation in compliance with licensing or regulatory requirements

ASSISTANT TEACHER

KID POWER DC January 2019 – August 2019

New Life Educational Academy August 2016 – September 2017 Sparkles Childcare Center June 2012 – July 2016

• Closely adhered to lesson plans; and kept students motivated, engaged and focused

• Developed innovative behavioral management approach

• Offered assistance to others, fostering a sense of teamwork

• Contributed with classroom teacher in preparing and implementing daily lesson plans

• Assisted individual students and took notice of students individual learning styles

• Supervised students upon arrival, at lunchtime, and dismissal

• Assisted children in developing basic and cognitive learning skills, assisted with conflicts, and supervised the children

• Prepared learning materials daily, helped with breakfast and lunch, and changed and cleaned toys and books weekly

• Maintained the full safety and security of the children in the classroom, on the playground, and on field trips

• Took over and ran the classroom for the teacher when teachers were absent for meetings, trainings, or sick days

• Maintained a positive, calm attitude and a soft voice, and encourage this attitude and voice in others working in the classroom

TEACHER AIDE

DC Head Start Program August 2008 – June 2012

• Assisting full-time teachers in developing and implementing learning activities

• Maintaining students attendance records and performance in the classroom and playground

• Assisting in curriculum preparation and evaluation of students

• Monitored, disciplined, and reported about students breaking rules

• Provided assistance and support to students in need of extra attention

• Ensured students are clear on instructions provided in the classroom

• Supervised students during playing sports, lunch break, and on field trips

• Assisted in setting up projector, computer, and screen in the hall

• Evaluated assignment projects and provided grade based on students' work EDUCATION DUNBAR SENIOR HIGH SCHOOL – WASHINGTON, DC High School Diploma Received

Page 3

LEADERSHIP • Experience of classroom management general office duties

• Excellent understanding of educational fundamental practices

• Fair knowledge of managing and preventing communicable disease

• Skilled in handling emotionally disturbed children

• Ability to conduct and monitor child development programs REFERENCES REFERENCES AVAILABLE UPON REQUEST



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