Khaja Hussain

Cell # 312-***-****

Email # ad4psq@r.postjobfree.com

Summary

● Experienced Agile Coach/ Scrum Master/ Project Manager and Lead Business Analyst with more than 17 years of experience in the fields of Information Technology, Organization, System and Quality Analysis

● Experience in creating, analyzing, implementing, developing and delivering all scale IT projects

● Expertise in working with SaaS, Consulting and Cross Functional environment

● Experience working with ERP – Imasis

● Experience in waterfall & Agile (Scrum, Kanban & Lean)

● Experienced in working with global mobile application

● Experience coaching, mentoring, training at all levels of enterprise

● Experience facilitating agile ceremonies

● Planning project activities viz. scoping, estimation, tracking, change management, delivery management & post-implementation support

● Excellent analytical, problem solving, and communication skills, with a high degree of detail orientation put to practice

● Experience working on Point of sale & Content Management system (Adobe)

● Set clear deadline for the tech team and manage daily progressions

● Delivering continuous feedback for improvements

● Experience in API & middle ware

● Experienced working with educational domain, Healthcare, Finance, Retail, Digital marketing, Supply chain Management, etc

● Communicating clear objective and goals to the teach team in clear & compelling manner

● Well versed in system development component, business process improvement, strategic planning and policy development

● Experience working on adding & enhancing functionalities to mobile application

● Experience on working with stand-alone and bungle features on mobile application

● Ensure and promote open communications on the project team

● Experience in supervising technology

● Experience in as is Analysis, to be Analysis, Data Analysis, Gap analysis, Competitive Analysis, Comparative Analysis, Process flows and Business flows.

● Proficiency in the Software Development Life Cycle (SDLC) methodologies like Waterfall, Agile that includes feasibility analysis, requirements gathering, system design and testing

● Possess strong knowledge of Quality Assurance and worked closely with QA team on development of test plan, test scenarios, test cases, and sign-off on risks, and final status of implementation with expertise in User Acceptance Testing (UAT).

● Experienced with CRM, salesforce, ERP, API and integrations

● Experienced with web based, mobile application, database

● Experience as JAD (Joint Application Development) Facilitator and Meetings Coordinator ensuring any enhancement, changes or new process is organized, managed, documented, controlled and risk weighted.

● Experience in working with Data warehousing and Business Intelligence (BI)

● Led and conducted Joint Application Development (JAD) sessions with Subject Matter Experts

(SME) to extract & understand business objectives

● Conducted review sessions on a regular basis with QA and development teams for preparing status and delivery of operational reports

● Experience in using Jira, Confluence, TFS, HPQC, Devops, Mingle and Aha to perform activities like writing Test Plan, Test Cases, executing Test Cases, developing and maintaining Test Scripts, tracking defects and bug reporting.

● Passion for identifying & determining solutions to business problems for complex business and software projects.

● Strong background with Jira, Confluence, Aha and Mingle demonstrated ability to apply critical thinking skills and a logic-based approach to problem solving

● Extensively worked with Quality Assurance Groups by assisting them on Test Plans, Test Cases, and Test Scripts and conducted smoke testing, regression and User Acceptance Testing (UAT).

● Expertise in all stages of Software Development Life cycle

● Team player and self-starter with excellent communication, coordination, documentation, project planning, and interpersonal skills.

SKILLS

● Jira

● .Net

● Confluence

● Aha

● Mingle

● SQL

● ERP Software Packages

● EDQ

● Pentaho

● Lucid Chart

● Pentaho

● MS Office

● Excel

● PowerPoint

● Word

● MS Project

● MS Outlook

● MS Visio

● OmniGraffle

● BRD

● FRD

● Use Cases

● User Stories

● TFS

● VSTS

Education:

● MBA: Colorado Technical University - Graduate (Honors)

● Executive MBA: Colorado Technical University - Graduate (Honors)

● BSBA: Colorado Technical University - Graduate (Honors)

● Certified Enterprise Agility Transformational Coach

● Certified Enterprise Agility Coach

● Scrum Master Certification

● Scrum Product Manager Certification

● SafeAgile4.5 Certified

● Certified Agile Project Manager

● Certified Program Manager

● Certified Agile Coach

● PMP – PMI

● PMI – ACP

● SharePoint Certified – Site Owner & Developer

● Professional Human Resource Management – Northern Illinois University

● DCAP – Diploma in computer Application and Programming – Nalanda Institute

● Agile – Training in Agile (Scrum, Kanban, XP and Lean) Professional Experience

Ameriprise, Minnesota 05/2022 – 12/2023

Lead Scrum Master/ Agile Coach

• • • • Served Strategized Monitored Monitored Lead the quality Agile Scrum project ceremonies through Master/ progress metrics Agile across and Coach and radiated the mentored enterprise for the various information teams teams. through to stake the project holders. management

• • processes. Assisted Collaborated Ameriprise teams in to Agile Agile "Transformation Best Practices" & such Coaching as User Model Stories, Story Points, Backlog

• • grooming, Assisted/Conducted coached and daily burn stand-internally down up meetings, & hired up charts. Scrum reviews, Masters retrospectives, on Agile practice sprint and and release Scrum planning, implementation. demos

• and Ensured other the Scrum team related is practicing meetings the core agile principles of collaboration, prioritization, team

• • • • • accountability, Create, Effective Provided Conducted Trained manage, Product coaching communication training and and managers and visibility sessions present training and to in Sprint use collaboration Agile, on and the Artifacts report Scrum, use of with Jira to Jira Kanban, ensure roadmap all from stake Sprint and a super holders. plan JIRA. efficiency user perspective. and effectiveness. True Value, Chicago, IL

04/2019 – 5/2022

Portfolio Manager/ Agile Coach

● Serving as Scrum Master for teams developing POS & mobile product and for teams responsible for implementation.

● Collaborated teams in Agile "Best Practices" such as User Stories, Story Points, Backlog grooming, and burn down & up charts.

● Transitioned 2 teams across the organization using Scrum methodology within the Scaled Agile Framework. Collaborated with Lead Agile Coach and recruiting department to restructure the Scrum Master and Product Owner interview process.

● Participate in the interview process of all Scrum Master candidates using newly implemented methods.

Assist/coach internally hired Scrum Masters on Agile practice and Scrum implementation.

● Spearheaded first COP (community of practice) for Scrum Masters across all U.S. offices

● Conducted daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum related meetings.

● Ensured the team is practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.

● Write Sprint related Epics/User Stories and Acceptance Criteria.

● Monitored the project progress and radiated the information to stake holders.

● Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.

● Manage the Sprint Ceremonies, elaborate and generate the sprint artifacts specifying the performance and velocity per sprint and phase.

● Create, manage and present Sprint Artifacts to ensure Sprint efficiency and effectiveness.

● Remove barriers and impediments to development; effective communication with all stake holders.

● Manage Product and Sprint Backlogs with input from all stake holders - development teams, project teams etc.

● Provide coaching and training on the use of Jira from a super user perspective. Levy Restaurants, Chicago, IL

11/2018 – 03/2019

Product Manager /Agile Coach

● Served as Scrum Master for teams within web development.

● Coached teams in understanding and implementing Scrum roles, practices, and artifacts.

● Coached the organization in Agile "Best Practices" such as User Stories, Story Points, Backlogs, and grooming.

● Excellent interpersonal skills proven team member with an analytical bent to problem solving and delivering under stress environment with resource constraints.

● Conducted Grooming meetings, Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings.

● Scrum Master for the Scrum of Scrum Team.

● Determined the team capacity (velocity) from historical data. Created Work Break down structure

(user stories) and corresponding activities (tasks).

● Manage and conduct all Sprint related meetings.

● Applied In-depth understanding of adaptive, iterative, and incremental development, backlog management, agile planning, agile metrics, velocity, Scrum roles and events, combined with a strong understanding of the software development process and procedures.

● Possesses excellent interpersonal and communication skills, with a great ability to collaborate with other team members.

● Coordinate Scrum Events, and make sure that all parties adhere to the time frame.

● Possesses excellent interpersonal and communication skills, with a great ability to collaborate with other team members.

● Write Sprint related Epics/User Stories and Acceptance Criteria.

● Responsible for facilitating the adoption, implementation and sustainability of Agile processes, principles and practices / values.

● Guide team on prioritization of epic / feature, sprint planning, product demos, retrospectives, and metrics.

BCG, Chicago, IL

05/2018 – 10/2018

Lead Project Manager/Scrum Master

● Worked with the technical team to clarify the requirements and created System Requirement Specifications (SRS).

● Updated requirement document as per business user’s feedback and changes in functionality of the applications.

● • Facilitated daily stand-up, reviews, retrospectives, sprint and release planning, demos, grooming and scrum other meetings for multiple teams.

● Removed team impediments daily to assist the teams to deliver the sprint goals and deliverables

● Communicated and presented weekly updates to stakeholders, PMO and Program Managers Extracted information using various dashboards and ensured team's progress and successes are highly visible to all stakeholders, PMs, PMO including the team itself

● Facilitated project/release planning, coordination and implemented 2 week sprints

● Worked on enhancing org builder SAAS application from 4.0 to 4.5.

● Attend meetings with, business analysts, QA and developers to discuss defects.

● Participated in development of timelines for project delivery and managing projects and resources to successful completion.

● Creating User stories, Acceptance criteria and use case

● Arranged review meetings and discussed issues with developers and other team members

● Reviewed the business requirements document with the business and development team to understand the architecture and functionality of the application. Ordering entry applications, billing systems and data flow to provisioning systems and interfaces between them. Aim/Anthem, Chicago, IL

10/2017 – 05/2018

Lead Scrum Master

● Managing technology and service delivery

● Managing Business Analyst

● Hire, Train and Develop Business Analyst

● Experience working with Imasis an ERP solution right from implementation

● Experience gathering requirements from different departmental heads

● Maximizing the business value with ERP solution

● Experience with both Waterfall SDLC and Agile methodologies.

● Experience in identifying the delta between development and deployment and filling the gaps

● Experience in using retro to learn the opportunities and keep improvising

● Experience in working with consistent change management & successfully identifying the priorities

● Experienced in test planning, test case development and execution.

● Creating & implementing policies and Procedures

● Achieving business objectives through cross functional collaboration

● Managing daily progression within Agile methodology Braviant Holding, Chicago, IL

04/2017 – 10/2017

Lead Scrum Master/ Business Analyst

● Working with Business Analyst & Scrum Master

● Hire, Train and Develop Business Analyst & Scrum Master

● Creating & implementing policies and Procedures

● Delivering mobile application for new generation project

● Facilitated requirement sessions, including creation of agendas and recording of action items from meetings and writing meeting minutes

● Understanding the requirements of the stakeholders and carry on the feasibility studies for the requirements given

● Achieving business objectives through cross functional collaboration

● Managing daily progression within Agile methodology

● Identifying strengths and opportunities for improvisation

● Acting as a liaison between senior leadership and tech team McDonald’s, Oakbrook, IL

01/2017 – 04/2017

Scrum Master /Lead Technical Business Analyst

● Expertise in planning, facilitating, eliciting and documenting functional and technical requirements.

● Expertise in mapping as-is, to-be and gap business processes.

● Experience in supporting web and mobile reward program implementation

● Experience in working with global mobile application and ERP integration with CRM

● Experience working on Point of Sale & Content Management system

● Implementing and continuous enhancing GMA 5.0

Experience with both Waterfall SDLC and Agile methodologies

● Experience in working with Ecommerce platform

● Worked on enhancing mobile application

● Worked on adding calories count to products on mobile application

● Worked on adding ordering functionality on mobile app

● Worked on stand-alone and bundle feature on the mobile application

● Experience in working with global team for successful deployments

● Experience in identifying the delta between development and deployment and filling the gaps

● Experience in using retro to learn the opportunities and keep improvising

● Experience in working with consistent change management & successfully identifying the priorities

● Experienced in test planning, test case development and execution.

● Experienced in managing global multiple, concurrent projects, activities, process and tasks within time constraints.

Centro, Chicago, IL

04/2015 – 01/2017

Project Manager

● Thorough working experience of the entire Software Development Life Cycle (SDLC) using Agile

(scrum/lean).

● Work closely with business partners, SMEs and product owners to understand the process

● Experience working with BI and data warehousing

● Creating Epics, User stories, Acceptance criteria and use cases.

● Continuous supporting mobile application for our SAAS software

● Identified opportunities for business process improvement through various meetings with business users and developers and initiated efforts to make improvements.

● Implemented the SAAS application that would help buying and selling digital media

● Worked on the planning and analytics of digital media

● Facilitate sprint planning, daily agile scrums, retrospectives, stakeholder meetings and software demonstrations.

● Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.

● Facilitated Agile Adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance. Career Education Corporation, Schaumburg, IL

05/2006 – 04/2015

Scrum Master/Business Analyst

● Thorough working experience of the entire Software Development Life Cycle (SDLC) using Agile and Waterfall methodology.

● Experience working with several departments and organizations for customizing the product, create mapping document, coordination for integration testing and follow up.

● Experience estimating, identifying projects risks, constraints and dependencies, root cause analysis, impact analysis, conflict management and managing improvement initiatives from inception to completion.

● Responsible for two Agile scrum teams and one Kanban team • Successfully guided three development teams through transition from waterfall to Agile development.

● Coached team members on Agile processes and facilitated planning meetings and retrospectives. Maintained task board and produced daily burn down charts.

● Removed impediments and protected team members from interruptions and distractions to maximize productivity.

● Encouraged and implemented process improvements. Created team-building opportunities.

● Worked closely with Product Owners, coordinating product backlog grooming and story estimation.

● Excellent business writing skills essential for producing various business documents such as business Requirements Document (BRD), Functional Requirements Document (FRD), and Non- Functional Requirements Document (NFRD), business Process Documents, business Flow Documents, User Training Manuals, User Interface Specifications

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