Jesaca Moore

Oklahoma City, OK *****

ad4pru@r.postjobfree.com

+1-405-***-****

Dedicated and reliable with customer service experience and a very professional attitude with a versatile skill set poised to benefit your company. Known for adaptability, thriving in dynamic environments, ensuring seamless customer interactions and satisfaction along with a strong commitment to excellence. Work ready and excited to contribute to your team success! Authorized to work in the US for any employer

Work Experience

Customer Service Representative (Claims Evaluation) Advance Call Center Technologies - Oklahoma City, OK August 2021 to December 2023

• Conducted thorough reviews of claims to uphold quality assurance standards, proactively adjusting discrepancies or returning claims to agents for necessary updates.

• Verified claims information meticulously by cross-referencing call transcripts, ensuring accuracy and adherence to quality assurance protocols.

• Skillfully reconciled transactions from prior interactions with various agents, including addressing back claims, to maintain consistency and integrity in customer service delivery. CSR - Customer Service Representative

Advance Call Center Technologies - Oklahoma City, OK April 2021 to August 2021

• Maintain customer accounts and record account information.

• Oversee customer financial accounts and process customer adjustments.

• Make product recommendations or services to customers based on their needs and preferences.

• Follow communication guidelines, policies and procedures.

• Upgrade and cancel customer accounts by customer request.

• Handle cardholder complaints and provide alternatives and/or solutions to ensure resolution of complaints.

• Ensure the cardholder is satisfied with their services.

• Being a motivated team player who goes the extra mile to ensure the cardholder is satisfied.

• Use sales computer technology to maintain and review cardholder records.

• Responsible for working directly with cardholders.

• Help solve technical issues that a cardholder have with a service or account.

• Responsible for addressing the cardholders needs and ensuring they have a positive experience.

• Highly responsive to the cardholders needs and always looking to find a solution to customer inquiries.

• Facilitate customer satisfaction surveys.

• Cleaned several areas of the workplace to maintain a compliant and safe remote work environment. Sales Associate

Paradies Lagardère - Oklahoma City, OK

January 2019 to May 2019

• Delivered outstanding customer service by proactively engaging with patrons, assessing their preferences, and offering tailored product suggestions, leading to heightened sales performance and enhanced client satisfaction.

• Executed transactions with precision and speed, guaranteeing a smooth checkout process for customers while upholding meticulous standards in cash handling and inventory control.

• Fostered a welcoming store ambiance by consistently upholding cleanliness standards, restocking shelves, and collaborating seamlessly with colleagues to meet and surpass sales objectives and performance benchmarks.

Education

GED

Pioneer Technology Center - Ponca City, OK

August 2015 to June 2017

Skills

• Customer service

• Negotiation

• Quality assurance

• Microsoft Office

• Organizational skills

• Computer Skills

• Cash Handling

• Technical Support

• Research

• Inventory Control

• Computer Operation

• Administrative Experience

• Account Management

• Troubleshooting

• IT Support

• Help Desk

• Active Directory

• Operating Systems

• Computer Networking

Certifications and Licenses

Business Administrative Assistant

August 2017 to May 2018

Certification in Business Administrative Assistant Driver's License

July 2020 to July 2024

Active Driver's License

Additional Information

I was working at paradise but then was let go when Covid hit hard and the government shut the Airport down. I then got offered a job at ACT through Bank Of America after the government re opened everything. It took a little over a yr for everything to open back up. ACT then shut down everyone working from home right before Christmas of 2023 and put everyone back in office locations. I however was held on as an employee for a special project that fell through due to funding issues, so I unfortunately slipped through the cracks and was let go without a job offer.

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