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Customer Service Engineer

Location:
Boulder, CO, 80305
Posted:
April 01, 2024

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Resume:

William H. A. Muhovich

**** *. ********* ***., *** E4

Boulder, CO 80305

907-***-****

ad4prh@r.postjobfree.com

Objective

To embark upon a career path which aligns with my goals to use mechanical, network and computing skills learned during years of multifunction print device repair, installation and maintenance in new arenas of employment.

Education

Bachelor's Degree University of Colorado Bachelor of Arts, Geography (2003-2007; awarded 2020)

Employment History

5/2023 – Present First Range Management, Boulder, Colorado - Maintenance Worker at three apartment rental properties in Boulder with a total of 199 apartments. Engage daily in a wide variety of property management tasks including (but not limited to) the following:

●Repair issues in residences such as clogged drains, plumbing leaks, et al.,

●Emergency night & weekend call-out duty for lock-outs, maintenance emergencies, et al.

●Painting and cleaning of vacant apartments,

●Daily maintenance and cleaning of laundry facilities and grounds.

9/2021– 1/2023 Kelly Services / Solidigm Technology, Longmont, Colorado Contract Worker in Lab Operations; IT support to Work From Home engineering staff; Support LabOps Team as Inventory Specialist and Purchasing Agent for lab equipment purchases in a high-tech firmware development & testing laboratory.

6/2020 – 8/2021 Quarantined; Relocated to Boulder, Colorado August 2020

10/2016 – 5/2020 Customer Service Engineer, Konica Minolta Business Solutions, Anchorage, Alaska

- Performed installation, preventive maintenance and adjustment of complex equipment with limited supervision.

- Performed logical troubleshooting of equipment, electrical and electronic circuits to determine the cause of malfunctions.

Employment History, continued

-Supported and serviced a wide range of MFPs for KMBS customers, including over 250 machines located in private businesses and Anchorage schools all over the Anchorage area.

-Maintained and tracked a large personal inventory of parts in my own service vehicle.

03/2015 - 07/2016 Nursing Student at Charter College of Nursing - Attended in Anchorage, Alaska, in an attempt to embark upon a new career. This didn’t work out for me and I left the program.

01/2011 - 02/2015 Customer Service Engineer with Xerox Alaska, Anchorage, AK -Performed installation, preventive maintenance and adjustment of complex equipment with limited supervision.

-Repaired equipment, including assembly/disassembly, cleaning, and replacement of individual parts, reassembly, testing and adjustment.

-Performed logical troubleshooting of equipment, electrical and electronic circuits to determine the cause of malfunctions.

-Completed manufacturer's training (both seminar and web-based) and earned certifications in support of numerous makes and models of mid-size (50-75 ppm) color office MFPs and large production (120-314 ppm) monochrome printers. -Maintained and tracked a large personal inventory of parts in a company-issued service vehicle and numerous on-site customer parts inventories.

10/2007 – 12/2010 Customer Service Engineer, Konica Minolta Business Solutions of Anchorage, Alaska

- Performed installation, preventive maintenance and adjustment of complex equipment with limited supervision.

- Performed logical troubleshooting of equipment, electrical and electronic circuits to determine the cause of malfunctions.

-Completed manufacturer's training (both seminar and web-based) certifications in support of numerous makes and models of multi-function printers (MFPs). -Maintained and tracked a large personal inventory of parts in my own vehicle.

06/2007 - 08/2007 IP Technician with Intermap Technologies, Inc., Englewood, CO

- Checked incoming data for processing errors. Corrected with proprietary software or flagged for re-processing as needed.

2006-2007 Research Analyst, Platts Analytics, Boulder, Colorado - Maintained and updated numerous datasets related to the electric power generation industry daily through back-end of Oracle database. Gathered information through primary research via phone and internet in addition to checking data collected automatically.

- Responsible for keeping records tracking new developments in electric power generation on a continuous basis in addition to other periodic data-related tasks.



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