Savannah Maas

Spokane, WA *****

ad4pr4@r.postjobfree.com

+1-509-***-****

Having had the privilege of growing up with a family in the customer service industry during much of my employed life has given me a functional and working knowledge of how an establishment should be operated. I come from a humble background of individuals who find value in traditional hard work while establishing a community relationship with whom we come into contact with. I feel that I will be a valuable contribution to your team because I am committed to seeking what is best for the company, eager to learn new skills and experience new cultures, and most importantly, embodying accountability while practicing great care into ensuring a quality experience for the clients we work with.

Work Experience

Phlebotomy Technician & Aesthetic/Medical Assistant The Aesthetic Center at Dermatology Specialists of Spokane - Spokane, WA February 2024 to Present

• Greeting patients and rooming from lobby area to treatment room

• Obtaining consent forms for treatments in clinic and medical spa

• Utilizing mobile work device for before/after photos to track patient progress and meet treatment goals

• Delivering & mixing lidocaine numbing to patient for in-clinic Miradry treatments

• Ensuring comfort and ease in patient experience through positive interactions

• Responsible for turnover of rooms for cosmetic and medical-based treatments

• Assisting with charting for patient procedures/treatments in medical system ModMed-EMA

• Providing blood draws on patients for Platelet-Rich Plasma treatments

• Collecting & processing vials for Platelet-Rich Plasma in centrifuge for in-clinic treatment

• Handling and processing of CO2 tanks for cryogenic therapy Patient & Aesthetic Coordinator

The Aesthetic Center at Dermatology Specialists of Spokane June 2022 to Present

· Greeting and scheduling prospective and existing patients for cosmetic and medical procedures

· Answering/returning phone calls for appointments and consultations with the teams’ providers

· Data and inventory entry with use of microsoft office

· Effectively communicating/collaborating in a small team

· Handling insurance pre-authorizations for medical treatments

· Acting as liaison for our providers in product knowledge and education to our patients Sterile Supply Tech

Providence Sacred Heart Medical Center

January 2021 to August 2021

• Storage and control of medical supplies throughout hospital

• Assembling and delivering appropriate medical supplies in sterile case carts for patient procedures between departments

• Utilizes computer software to locate additional supplies as needed for surgical and non-surgical operations

• Compliance of proper sanitation procedures on surgical floor and throughout hospital to prevent contamination

• Knowledge of medical based systems EPIC and LAWSON for general use related to the sterile supply department.

• Demonstrates the values of Providence Sacred Heart through good stewardship & accountability Banquet Server

The Davenport Hotel - Spokane, WA

October 2019 to January 2021

· Holding up hotel standards while conducting professional service through fine dining

· Served individual parties and large groups up to 1,200 in capacity

· Worked side by side with fellow servers and banquet management team

· Anticipating and addressing customers concerns

· Communicated with other team members regarding supply shortages and restocking Patient Access Representative- Emergency Department Legacy Salmon Creek Medical Center - Vancouver, WA December 2017 to April 2019

• Registering patients into the medical system

• Greeting AMR and collecting patient information while arriving by ambulance

• Acting as intermediary between patients and insurance companies

• Performing well under pressure in emergency situations

• Navigation and troubleshooting of EPIC database

• Assisting patients and families in determining their financial responsibilities while collecting copayments as needed

• Adhering to HIPAA policies and privacy practices

• Fulfilling the patient-forward mission of Legacy Health through positive & personable interactions Food & Beverage Server

Mt Tabor Brewing - Vancouver, WA

March 2017 to November 2017

· Advertising new items to guests

· Providing efficient, attentive service to guests throughout the pub

· Maintaining up to date knowledge on latest beers in store including ABV and IBU’s

· Following through proper sanitation procedures

Banquet Server

The Davenport Hotel Collection - Spokane, WA

September 2016 to January 2017

Dining Server & Barista

Chinuk Restaurant at Four Points by Sheraton - Bellingham, WA January 2016 to July 2016

· Greeting and seating guests, taking and supplying beverage orders

· Introducing new items to guests, expediting food

· Hosting of weekly beer and wine tastings, hosting for private corporate meeting dinners, running room service to guests and providing corkage service.

· Cleaning and bussing of tables, maintenance of clean and safe environment Front Desk Supervisor

Locker Room Fitness - Ferndale, WA

March 2015 to January 2016

· Supporting point of sales system/member services

· Member sign-ups and contract terminations

· Coordination of cleaning duties and management of team

· Making smoothies at beverage bar following Washington State sanitation procedures Front Desk Clerk

· Proper upkeep of facility and daily maintenance, including laundry

· Displaying excellent customer service and troubleshooting various logistics associated with health club Server & Hostess

Sullivan’s Steak House - Seattle, WA

June 2014 to September 2014

· Taking reservations and showing guests to their tables

· Creating an exceptional full service fine dining experience through bottle/corkage service and personal hand-written Thank You cards to invite our guests back at a later date

· Working wine knowledge and up-sell of latest selections Server and Dessert Plater

Fairwinds Retirement Community - Spokane, WA

October 2012 to December 2013

· Taking and preparing beverage orders

· Expediting food whilst maintaining flow of restaurant through clearing of empty tables

· Decorating, plating, and delivering desserts

· Ensuring the residents felt safe and comfortable during this transitional period of their lives, and creating an environment that was friendly and homey

Education

Certificate in Phlebotomy

NW Phlebotomy School - Spokane, WA

February 2024 to February 2024

Bachelor's Degree in Interdisciplinary Studies

Eastern Washington University - Cheney, WA

January 2020 to June 2023

Associates Degree in DTA-AA

Spokane Falls Community College - Spokane, WA

September 2011 to December 2013

High School Diploma

Mead High School - Spokane, WA

September 2007 to June 2011

Skills

• Hard-working and Reliable

• Courteous and Professional Demeanor

• Committed Team Collaborator

• Exceptional Interpersonal Skills

• Microsoft Office Proficient

• Detail-Oriented/Organizational Skills

• Data Entry Skills

• Self-Advocate & Accountable

• Patient care

• Customer service

• People oriented

• Caregiving

• HIPAA

• Communication skills

• Patient service

• Phlebotomy

• Hospital experience

• Epic

• Venipuncture

• Medical terminology

Certifications and Licenses

Driver's License

Certified Medical Assistant

March 2024 to December 2024

Credential number: PC61538905

Certified Phlebotomy Technician

March 2024 to December 2024

Credential number: PC61538905

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