Phlebotomist-Medical Assistant
Resume:
Savannah Maas
Spokane, WA *****
*******@*****.***
Having had the privilege of growing up with a family in the customer service industry during much of my employed life has given me a functional and working knowledge of how an establishment should be operated. I come from a humble background of individuals who find value in traditional hard work while establishing a community relationship with whom we come into contact with. I feel that I will be a valuable contribution to your team because I am committed to seeking what is best for the company, eager to learn new skills and experience new cultures, and most importantly, embodying accountability while practicing great care into ensuring a quality experience for the clients we work with.
Work Experience
Phlebotomy Technician & Aesthetic/Medical Assistant The Aesthetic Center at Dermatology Specialists of Spokane - Spokane, WA February 2024 to Present
• Greeting patients and rooming from lobby area to treatment room
• Obtaining consent forms for treatments in clinic and medical spa
• Utilizing mobile work device for before/after photos to track patient progress and meet treatment goals
• Delivering & mixing lidocaine numbing to patient for in-clinic Miradry treatments
• Ensuring comfort and ease in patient experience through positive interactions
• Responsible for turnover of rooms for cosmetic and medical-based treatments
• Assisting with charting for patient procedures/treatments in medical system ModMed-EMA
• Providing blood draws on patients for Platelet-Rich Plasma treatments
• Collecting & processing vials for Platelet-Rich Plasma in centrifuge for in-clinic treatment
• Handling and processing of CO2 tanks for cryogenic therapy Patient & Aesthetic Coordinator
The Aesthetic Center at Dermatology Specialists of Spokane June 2022 to Present
· Greeting and scheduling prospective and existing patients for cosmetic and medical procedures
· Answering/returning phone calls for appointments and consultations with the teams’ providers
· Data and inventory entry with use of microsoft office
· Effectively communicating/collaborating in a small team
· Handling insurance pre-authorizations for medical treatments
· Acting as liaison for our providers in product knowledge and education to our patients Sterile Supply Tech
Providence Sacred Heart Medical Center
January 2021 to August 2021
• Storage and control of medical supplies throughout hospital
• Assembling and delivering appropriate medical supplies in sterile case carts for patient procedures between departments
• Utilizes computer software to locate additional supplies as needed for surgical and non-surgical operations
• Compliance of proper sanitation procedures on surgical floor and throughout hospital to prevent contamination
• Knowledge of medical based systems EPIC and LAWSON for general use related to the sterile supply department.
• Demonstrates the values of Providence Sacred Heart through good stewardship & accountability Banquet Server
The Davenport Hotel - Spokane, WA
October 2019 to January 2021
· Holding up hotel standards while conducting professional service through fine dining
· Served individual parties and large groups up to 1,200 in capacity
· Worked side by side with fellow servers and banquet management team
· Anticipating and addressing customers concerns
· Communicated with other team members regarding supply shortages and restocking Patient Access Representative- Emergency Department Legacy Salmon Creek Medical Center - Vancouver, WA December 2017 to April 2019
• Registering patients into the medical system
• Greeting AMR and collecting patient information while arriving by ambulance
• Acting as intermediary between patients and insurance companies
• Performing well under pressure in emergency situations
• Navigation and troubleshooting of EPIC database
• Assisting patients and families in determining their financial responsibilities while collecting copayments as needed
• Adhering to HIPAA policies and privacy practices
• Fulfilling the patient-forward mission of Legacy Health through positive & personable interactions Food & Beverage Server
Mt Tabor Brewing - Vancouver, WA
March 2017 to November 2017
· Advertising new items to guests
· Providing efficient, attentive service to guests throughout the pub
· Maintaining up to date knowledge on latest beers in store including ABV and IBU’s
· Following through proper sanitation procedures
Banquet Server
The Davenport Hotel Collection - Spokane, WA
September 2016 to January 2017
Dining Server & Barista
Chinuk Restaurant at Four Points by Sheraton - Bellingham, WA January 2016 to July 2016
· Greeting and seating guests, taking and supplying beverage orders
· Introducing new items to guests, expediting food
· Hosting of weekly beer and wine tastings, hosting for private corporate meeting dinners, running room service to guests and providing corkage service.
· Cleaning and bussing of tables, maintenance of clean and safe environment Front Desk Supervisor
Locker Room Fitness - Ferndale, WA
March 2015 to January 2016
· Supporting point of sales system/member services
· Member sign-ups and contract terminations
· Coordination of cleaning duties and management of team
· Making smoothies at beverage bar following Washington State sanitation procedures Front Desk Clerk
· Proper upkeep of facility and daily maintenance, including laundry
· Displaying excellent customer service and troubleshooting various logistics associated with health club Server & Hostess
Sullivan’s Steak House - Seattle, WA
June 2014 to September 2014
· Taking reservations and showing guests to their tables
· Creating an exceptional full service fine dining experience through bottle/corkage service and personal hand-written Thank You cards to invite our guests back at a later date
· Working wine knowledge and up-sell of latest selections Server and Dessert Plater
Fairwinds Retirement Community - Spokane, WA
October 2012 to December 2013
· Taking and preparing beverage orders
· Expediting food whilst maintaining flow of restaurant through clearing of empty tables
· Decorating, plating, and delivering desserts
· Ensuring the residents felt safe and comfortable during this transitional period of their lives, and creating an environment that was friendly and homey
Education
Certificate in Phlebotomy
NW Phlebotomy School - Spokane, WA
February 2024 to February 2024
Bachelor's Degree in Interdisciplinary Studies
Eastern Washington University - Cheney, WA
January 2020 to June 2023
Associates Degree in DTA-AA
Spokane Falls Community College - Spokane, WA
September 2011 to December 2013
High School Diploma
Mead High School - Spokane, WA
September 2007 to June 2011
Skills
• Hard-working and Reliable
• Courteous and Professional Demeanor
• Committed Team Collaborator
• Exceptional Interpersonal Skills
• Microsoft Office Proficient
• Detail-Oriented/Organizational Skills
• Data Entry Skills
• Self-Advocate & Accountable
• Patient care
• Customer service
• People oriented
• Caregiving
• HIPAA
• Communication skills
• Patient service
• Phlebotomy
• Hospital experience
• Epic
• Venipuncture
• Medical terminology
Certifications and Licenses
Driver's License
Certified Medical Assistant
March 2024 to December 2024
Credential number: PC61538905
Certified Phlebotomy Technician
March 2024 to December 2024
Credential number: PC61538905
Contact this candidate