Customer Service Representative
Resume:
EMPLOYMENT HISTORY
APR **** - PRESENT
Technical Advisor, Customer Service Representative, CGI, Troy AL
• Providing assistance with password resets
• Troubleshooting issues in different browsers and devices
• Walking clients through many different modules within the Pinacle service
• Contributing to a high level of client satisfaction
• Consistently focused on client relationships
• Develops a high degree of respect and trust with the client through action and reputation
• Knows when to escalate and deescalate a situation
• Delivers information effectively, explaining issues, impacts and risks clearly Analyzing customer service metrics and trends to provide strategic insights and recommendations for improving overall client satisfaction and retention rates.
Implementing innovative solutions to improve customer service processes and enhance the overall customer experience, leveraging the latest technologies and industry best practices. Implementing new customer service technologies and tools to streamline processes and enhance the overall client experience, staying up-to-date with industry trends and innovations to provide cutting-edge solutions for CGI's customer service operations.
Identifying emerging customer service trends and recommending proactive measures to anticipate and address client needs, ensuring CGI stays ahead of the competition in providing exceptional service. Identifying opportunities to enhance cross-functional collaboration between technical support teams and customer service representatives to improve problem-solving efficiency and client satisfaction for CGI's technical advisor and customer service representative roles.
APR 2022 - PRESENT
Technical Advisor, Customer Service Representative, CGI, Troy, AL
• Provided assistance with password resets
• Troubleshooting issues in different browsers and devices
• Walking clients through many different modules within the Pinacle service
• Contributing to a high level of client satisfaction
• Consistently focused on client relationships
• Develops a high degree of respect and trust with the client through action and reputation
• Knows when to escalate and deescalate a situation
• Delivers information effectively, explaining issues, impacts and risks clearly APR 2022 - PRESENT
Technical Advisor, Customer Service Representative, CGI, Troy, AL
• Provided assistance with password resets
• Troubleshooting issues in different browsers and devices
• Walking clients through many different modules within the Pinacle service
• Contributing to a high level of client satisfaction
• Consistently focused on client relationships
• Develops a high degree of respect and trust with the client through action and reputation
• Knows when to escalate and deescalate a situation
• Delivers information effectively, explaining issues, impacts and risks clearly 280 County Road 7741, Troy, 36081
ad4pr0@r.postjobfree.com
APRIL BEASLEY
CUSTOMER SERVICE
PROFESSIONAL SUMMARY
Customer Service professional with 20+ years of experience, demonstrating exceptional problem-solving and critical thinking abilities. Known for providing top-notch assistance with password resets, troubleshooting diverse devices, and guiding clients through intricate software modules. Has a track record of enhancing client satisfaction, creating respectful and trusting relationships, and implementing innovative customer service solutions. Skilled in conflict resolution and effective communication, ready to bring further improvement to customer service processes. EMPLOYMENT HISTORY
FEB 2018 - APR 2022
Medical Assistant, Southern Health Associates, Troy, AL
• Performed administrative and certain clinical duties under the direction of a physician
• Interviewed patients to obtain medical information and measure their vital signs, weight and height
• Clean and sterilize instruments and dispose of contaminated supplies
• Recorded patients’ medical history, vital statistics and information such as test results in medical records
• Explained treatment procedure, medications, diets or physicians’ instructions to patients
• Prepared treatment rooms for patient examinations, keeping the rooms neat and clean
• Assisted physician with in office procedures
• Documented patient encounters and physician notes for all in office visits NOV 2017 - FEB 2018
Medical Assistant, ENT Associates, LLC, Montgomery, AL
• Performed administrative and certain clinical duties under the direction of a physician
• Interviewed patients to obtain medical information and measure their vital signs, weight and height
• Clean and sterilize instruments and dispose of contaminated supplies
• Recorded patients’ medical history, vital statistics and information such as test results in medical records
• Explained treatment procedure, medications, diets or physicians’ instructions to patients
• Prepared treatment rooms for patient examinations, keeping the rooms neat and clean
• Assisted physician with in office procedures
• Documented patient encounters and physician notes for all in office visits NOV 2016 - NOV 2017
City Carrier Assistant, United States Postal Service, Troy, AL
• Sorted mail and packages for delivery
• Delivered mail on established route by vehicle or on foot AUG 2015 - OCT 2016
Customer Service Representative, 1st Franklin Financial, Troy, AL
• Received payments, generally in person, for loans
• Provided customer assistance with loan applications and questions
• Completed collections calls
• Guided customers in the loan application process and provide the appropriate advice for the best option to meet their needs EDUCATION
AUG 1998 - MAY 2001
Alabama Advanced Diploma, Robert E Lee, Montgomery, Al Teachers Aide, Volunteer for Events, HOSHA, FBLA, TheatreREL, Publicity director for TheatreREL AUG 2001 - MAY 2002
Troy State University, Troy, Al
SKILLS
Microsoft Google
Training Organization
Planning Problem Solving
Conflict Resolution Critical Thinking
Communication Adaptability
Customer Satisfaction Client Relationship
SKILLS
Escalation Management Strategic Insights
Innovative Solutions Cross-functional Collaboration Technical Support
HOBBIES
Crafting, Volunteering, Communication, Reading
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