Accomplishments

Professional Summary

Skills

Work History

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** ******** ****, **** *****, NY 11755 • Home: 631-***-**** • ad4pqz@r.postjobfree.com Sacred Heart University Description: continuing education & prerequisites CERTIFICATIONS Date Received: 6/21/2004 Company Name: Chevy Chase Bank Title: Customer Service Representative Banking Foundations. Qualified Call Center Supervisor and Manager with 6 years in fast-paced customer service and call center environments. Personable and professional under pressure. Qualified with 6 years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 6 years retail experience in a fast-paced, team-based environment.

Pinpointing and assessing customer needs

Trusted key holder

Creative problem solver

Exceptional communication skills

MS Windows proficient

Quick learner

Promotion Manager, 09/2007 to 04/2012

Comprehensive Cleaning Facilities – Washington, DC Approach prospective customers in at various work sites such as malls, conventions, home shows, and festivals to solicit them to receive a free estimate on various home improvement projects. I am responsible for calling in the appointments and qualifying the prospective clients to fit the profile we need to service them.

for the qualifying position to make more commissions. Sales Account Representative, 03/2006 to 09/2006

Home America

I cold called prospective leads on contractors, construction companies, and home improvement companies to solicit them to become members of Home America.

I faxed and e-mailed marketing material to them with the contract and took payment by credit card and fax. We also had a FedEx account I was in charge of.

I also meet with clients outside in the field and office meetings in the boardroom. I had my own special lists of special commercial accounts that I managed. Bank Teller, 03/2005 to 03/2006

Bank of America

Performed opening and closing banking procedures according to safety compliance procedures implemented throughout the company's branches.

Assisted in withdrawing deposits made in the overnight commercial drop box. Removed and processed regular customer deposits and payments in the ATM machine. Preformed in the banking center customer service at the counter and drive-thru banking teller duties such as commercial deposits and withdrawals, transfers, deposits, check cashing, foreign money exchanges, and references for opening accounts with our platform Bankers by accessing their banking profile. Performed sales by up selling clientele different products and promotions for accounts. Balancing teller station drawer at the end of day and following though with all proper paper work completed according to Bank of America's policies.

Performed audits on teller station drawers and vaults. References

Additional Information

Education

Key holder to the vault.

Passed all tests for three-week certification to work in Bank of America's banking centers. Lead Customer Service Representative, 04/2004 to 03/2005 Chevy Chase Bank

Trained at banking headquarters in Bethesda, Maryland. Attended three-week customer service training and received certificate in Excellence in Customer Service and Banking Foundations.

Managed staff of seven people in banking center.

Was a key holder to banking center Opening procedures consisted of assisting in withdrawing and replenishing the ATM machines.

Performed daily reports and balanced the ATM's.

Supervised and controlled transactions that took place on the teller line. Performed all general duties and functions of a bank teller such as deposits, withdrawals, credit card payments, check cashing, commercial accounts, foreign money exchanges and performed accounts opening and closing. Provided clientele product knowledge of services catering to their needs. Sales on the basis of up-selling products and promotions. Responsible for all tellers' drawers to balance at the end of the day. Executed all daily balancing reports on all types of transactions. Assisted subordinates and supervisors in identifying and resolving problems in conflict resolution. Assistant Manager, 01/2002 to 02/2004

DMR Concierge

Supervised staff of twenty employees and staffed the employees with hundreds of clients. Duties consisted of supervising and controlling DMR's Call Center. Daily reviewed timesheets and attendance and verified work sites. Placement of employees at different work sites on rotation. Resolved all matters pertaining to any questions, concerns or problems pertaining to personal assistants and concierges in relation to DMR's contracted clients. Duties also included payroll, recruiting, interviewing, employing staff and dismissals. I also personally worked on locations to train.

Controlled virtual concierges' websites requests and replied via Web. Assisted in gaining and implementing a security concierge service dealing with personal one on one security to dealing with high risk terrorists' threats and attacks. I was involved with a television show on a national cable network Fine Living channel on a show called the insiders lists.

I appeared in concierge segments and CSap security training segment. Assistant Manager, 08/1999 to 07/2001

Circuit City – Goergetown Parks Mall Washington Dc Opening and Closing the store> Daily Deposits to the bank. Supervising sales team.

Cashiering and customer service.

Knowledge of the latest technology selling all aspects of electronics and cellular phones. Hiring and recruiting sales team.

Maintaining sales reports and updates on the stores ranking in sales and productivity. REFERENCES La Tonja Wilson Comprehensive Cleaning Facilities 202-***-**** Dionne Claxton DMR Timesavers 301-***-**** Paula Gripes Bank of America 860-***-**** ADDITIONAL INFORMATION Wrote Press Releases on DMR Concierge's website Concierge Global under cache in 2003-2004.

Associates: Business Administration, June 1990

Syracuse University -

Business Administration

Affiliations

Certifications

3.0 GPA

Completed Advanced Customer Service training

Computer Training Certificate

Sales Essentials Certificate

Sales Manager Certificate

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