Jenna McCarthy

845-***-****

ad4pqw@r.postjobfree.com

EDUCATION

**** – 2009

John’s Hopkins Carey School of Business

Master of Business Administration

Baltimore MD

**** – 2002

Rutgers University

Bachelor of Art, Computer Science

Top 10% of the class; Dean’s List; Graduated with High Honor.

New Brunswick NJ

1996 – 1997

North Lake College

Associate of Business Computer Information Systems

Honor student on Dean’s List.

Irving

TX

EXPERIENCE

2021 – Now

Full Line Inc.

Houston

Account Manager in Sales

TX

Manage customer account, create customer orders daily and customer care

Promptly response customer phone request and product fulfillment

Assist office duty to address accounting, invoice, and operation issues.

2009 - 2021

Founder and CEO of Tea Talk Inc

Poughkeepsie NY

Created and built a new business concept of tea house in Poughkeepsie New York. Unique Business Operation development in tea industry.

Develop strategy in creating opportunity for Tea Talk growth in suburban environment and promoted health awareness in Tea related medicinal benefits.

Managed and maintained regular business operations, actively trained the staff to provide exceptional customer service

Marketing development for branding.

Provided tea knowledge with tea tasting classes, seminars, and workshops.

Actively involved in Chamber of Commerce for leadership training, panelist for Country workforce recruitment and interview workshop. Join force with local community for healthy alternative drinks, and promoted healthy tea community for human longevity living.

2003 – 2009

Social Security Administration

IT Specialist; Acting Team lead

Baltimore

MD

Implement and deploy a pilot component for SSA electronic disability (eDib) initiative, an $800 million project - one of the largest content management systems ever built - to save $1.3 billion in operational costs associated with paper records.

Designed, developed, and deployed the Document Management Architecture (DMA) web based applications, an architecture designed to capture, store, and retrieve unstructured and structured disability data.

Maintain, test, and implement DMA Interchange Utility, a Java application that will run as a single process at State run distributed Disability Determination Service (DDS) site. It facilitates the copy/movement of content manager items between the National Computer Center (NCC) at Baltimore, MD and the DDS.

Propose or suggest changes to application process to accommodate the new business requirements.

Acting Team Lead in the Division of Electronic Document Management System. Manage a team consisting of SSA, Lockhead, and IBM contractors of the designing, developing, deploying and maintaining the Disability Document Management System. I have been received numerous Associate Commissioner’s Awards.

2002-2003

Thomas C. Blauvelt Law Office

Office Assistant

Legal assistant and office manager.

Legal language interpreter (Chinese/English) for the client and the lawyer.

Friendly customer service.

Maintain appointment calendars in using Amicus, arrange meetings and conferences, prepare court documents, and maintain the filing system and database.

Edison

NJ

Tools & Technologies

Microsoft office, Java, SQL, JavaScript, HTML, CSS, XML, AWS S3, AWS Lambda, AWS EC2, Linux, Cisco Routers & Switches, VMware, Containers

Interpersonal Skills

Customer Service, Teamwork, Time Management, Training, Leadership, Mentoring, Communication

ADDITIONAL INFORMATION

Tea Master in tea knowledge, brewing skills, health awareness promoter.

US Citizenship

Fluent in Chinese writing and speaking

Contact this candidate