Customer Service Account Manager
Resume:
Jenna McCarthy
**************@*****.***
EDUCATION
**** – 2009
John’s Hopkins Carey School of Business
Master of Business Administration
Baltimore MD
**** – 2002
Rutgers University
Bachelor of Art, Computer Science
Top 10% of the class; Dean’s List; Graduated with High Honor.
New Brunswick NJ
1996 – 1997
North Lake College
Associate of Business Computer Information Systems
Honor student on Dean’s List.
Irving
TX
EXPERIENCE
2021 – Now
Full Line Inc.
Houston
Account Manager in Sales
TX
Manage customer account, create customer orders daily and customer care
Promptly response customer phone request and product fulfillment
Assist office duty to address accounting, invoice, and operation issues.
2009 - 2021
Founder and CEO of Tea Talk Inc
Poughkeepsie NY
Created and built a new business concept of tea house in Poughkeepsie New York. Unique Business Operation development in tea industry.
Develop strategy in creating opportunity for Tea Talk growth in suburban environment and promoted health awareness in Tea related medicinal benefits.
Managed and maintained regular business operations, actively trained the staff to provide exceptional customer service
Marketing development for branding.
Provided tea knowledge with tea tasting classes, seminars, and workshops.
Actively involved in Chamber of Commerce for leadership training, panelist for Country workforce recruitment and interview workshop. Join force with local community for healthy alternative drinks, and promoted healthy tea community for human longevity living.
2003 – 2009
Social Security Administration
IT Specialist; Acting Team lead
Baltimore
MD
Implement and deploy a pilot component for SSA electronic disability (eDib) initiative, an $800 million project - one of the largest content management systems ever built - to save $1.3 billion in operational costs associated with paper records.
Designed, developed, and deployed the Document Management Architecture (DMA) web based applications, an architecture designed to capture, store, and retrieve unstructured and structured disability data.
Maintain, test, and implement DMA Interchange Utility, a Java application that will run as a single process at State run distributed Disability Determination Service (DDS) site. It facilitates the copy/movement of content manager items between the National Computer Center (NCC) at Baltimore, MD and the DDS.
Propose or suggest changes to application process to accommodate the new business requirements.
Acting Team Lead in the Division of Electronic Document Management System. Manage a team consisting of SSA, Lockhead, and IBM contractors of the designing, developing, deploying and maintaining the Disability Document Management System. I have been received numerous Associate Commissioner’s Awards.
2002-2003
Thomas C. Blauvelt Law Office
Office Assistant
Legal assistant and office manager.
Legal language interpreter (Chinese/English) for the client and the lawyer.
Friendly customer service.
Maintain appointment calendars in using Amicus, arrange meetings and conferences, prepare court documents, and maintain the filing system and database.
Edison
NJ
Tools & Technologies
Microsoft office, Java, SQL, JavaScript, HTML, CSS, XML, AWS S3, AWS Lambda, AWS EC2, Linux, Cisco Routers & Switches, VMware, Containers
Interpersonal Skills
Customer Service, Teamwork, Time Management, Training, Leadership, Mentoring, Communication
ADDITIONAL INFORMATION
Tea Master in tea knowledge, brewing skills, health awareness promoter.
US Citizenship
Fluent in Chinese writing and speaking
Contact this candidate