Dorothy Ward

** ********** *****

Whitby ON L*R *E8 ad4pqn@r.postjobfree.com

Home: 905-***-**** Cell: 905-***-****

PROFESSIONAL OBJECTIVE:

To secure a responsible position that would enable me to continue to utilize my receivable and collections skills acquired in my years at Green and Spiegel, Fasken Martineau, Norton Rose, Weidmuller Canada and TransMontaigne Marketing Canada (Morgan Stanley). A motivated and results oriented individual with experience in billing, accounting, accounts receivable, cash application and collections. Proven abilities to establish and develop strong relationships at all levels and to present innovative solutions to minimize risk.

PROFESSIONAL EXPERIENCE

July 2022 - GFL Environmental

March 2024 Collections Specialist

•Ensure timely collection of outstanding receivables to meet collection objectives.

•Assess and negotiate solutions to bring accounts up to date.

•Contact clients regarding overdue accounts.

•Monitor customer accounts for non-payment, late payments and other irregularities.

April 2021 - Teranet Inc.

July 2022 Accounts Receivable Specialist

•Provided a professional and timely collection of outstanding assigned accounts while maintaining excellent client relations.

•Followed up with customers for payment of outstanding invoices. Responded to customer inquiries and resolved disputes, investigated variances.

•Updated the Finance department on account status in addition to advising the Sales Representatives of the status of their accounts.

December 2018 - Green and Spiegel

December 2020 Collections Officer

•Coordinated, investigated, and resolved payment/account discrepancies which included short payments, over payments, unapplied cash applications, misapplied cash applications as well as posting errors.

•Ran an Aged Trial Balance for follow up letters to customers.

•Provided Lawyers and staff with all information required in a quick and professional manner.

•Monitored credit performance and ensured the client operated and maintained the account within the terms and conditions of agreement, as applicable.

March 2018 - Weidmuller Canada

November 2018 Accounts Receivable / Billing (contract)

•Processed all invoices received from Weidmueller Germany. Reviewed invoices against the purchase orders, coded, verified, and processed daily.

•Performed bank reconciliations, cash application and reconciled daily cash reports.

•Performed day to day financial tasks including verifying, classifying, and posting accounts receivable transactions.

•Followed up with customers for payment of outstanding invoices.

October 2017 - Norton Rose Fulbright

February 2018 Accounts Receivable Specialist (contract)

•Collected on outstanding receivables for assigned portfolio using SAP Collections Worklist and monitored aged work-in-progress.

•Provided support to and consulted with billing or responsible lawyer with respect to the collections of receivables owing.

•Ran an Aged Trial Balance for follow up letters to customers.

September 2016 - The Somcan Group

October 2017 Billing & Accounts Receivable Specialist

•Entered manual invoices into ACCPAC, ensuring freight charges were correct and entered properly.

•Collected overdue accounts from customers through phone and email.

•Processed partial credits due to returned merchandise and processed bill cancellations in billing platform.

•Resolved “hold orders” with customers to ensure a payment was made and they are not beyond their credit limit.

•Verified bank deposits daily and posted payments when received.

May 2014 - Breakaway Fuels Ltd.

September 2016 Billing & Senior Collections Specialist

•Communicated with the accounts payable managers on the construction, commercial and industrial sides of the business to ensure payments were sent out on time and customers respected their credit limits.

•Prepared bank deposits and worked with the Cash Application team to ensure payments were posted correctly.

•Reconciled customer accounts on an as needed basis.

•Closed the month end and ran statements, prepared volume and revenue reports for the owner and accountant.

Dec. 2013 - Fasken Martineau DuMoulin

May 2014 Credit / Collection Coordinator

•Provided professional and timely collections on outstanding assigned accounts while maintaining excellent customer relations.

•Comprehensive understanding of the billing process to understand issues that might arise from non-payment of invoices.

•Maintained documentation of collection efforts in the Firm’s accounts receivable management system (ARCS and Elite).

•Forwarded necessary data to lawyers/law clerks to facilitate the collection or write-off of accounts and advised Management / Lawyers on files to be sent to litigation.

July 1997 - Trans Montaigne Marketing Canada (Morgan Stanley)

June 2013 Credit Analyst

•Ensured the timely collection of monies due, managing a portfolio of $22M; portfolio consisted of large and medium complex wholesale customers such as Costco, St. Lawrence Cement and U.S. Steel.

•Established credit limits using D&B analyzing each company’s profile.

•Reduced credit exposure by ensuring the customers adhered to their credit terms and limits.

•Researched, analyzed, and prepared weekly credit updates for senior management in Toronto and Denver highlighting

potential issues.

•Enhanced credit risk management by introducing a policy of annual credit reviews for all customers, including regular customer visits with our sales representative.

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