SHUVADEEP SAMANTA

Experienced Telecom Manager with 19+ years in compliance, project management, and

operations & maintenance.

Email: ad4pqj@r.postjobfree.com Cell: +91-980*******/869-***-**** Location: Hyderabad https://www.linkedin.com/in/shuvadeepsamanta79/

CORE SKILLS

NOC IoT Project Mgmt Machine Learning

BSS 5G Incident Mgmt Fault Mgmt

RAN VoIP SLA Mgmt Problem Mgmt

OSS SIP Change Mgmt Cloud Computing

CAREER HISTORY

IT & Telecom Operations and Compliance Head at Ozonetel Communications Duration: 6th June 2022 till day Location: Hyderabad, Telangana This role entails a wide range of responsibilities related to overseeing the efficient functioning of IT and telecom systems within the organization while ensuring compliance with relevant regulations and standards. The key duties associated with this role are

Strategic Planning: Develop and execute strategies for IT and telecom operations that align with the organization's overall business objectives.

Team Leadership: Manage and lead teams responsible for IT and telecom operations, including network administrators, telecom engineers, and compliance officers.

Infrastructure Management: Oversee the maintenance and optimization of IT infrastructure, including servers, networks, data centers, and telecommunications systems.

Compliance Management: Ensure that all IT and telecom operations adhere to relevant industry standards, regulations, and compliance requirements, such as GDPR, HIPAA, ISO standards, and cybersecurity regulations. SOC2 and PCI-DSS certifications received.

Policy Development: Develop and implement policies, procedures, and guidelines to maintain compliance and security.

Risk Management: Identify and assess risks and develop risk mitigation strategies and disaster recovery plans.

Vendor Relationships: Manage relationships with IT and telecom vendors and service providers, negotiate contracts, and ensure SLAs are met.

Security and Data Protection: Oversee cybersecurity measures, data protection, and privacy initiatives to safeguard sensitive information and prevent security breaches.

Performance Monitoring: Implement performance monitoring tools and processes to track the health and performance of IT and telecom systems.

Incident Response: Develop and implement incident response and business continuity plans to minimize downtime and disruptions.

Compliance Audits: Conduct regular compliance audits and assessments to ensure adherence to regulatory requirements and industry standards.

Training and Awareness: Provide training and awareness programs to employees regarding policies, security practices, and compliance measures.

Ensure compliance with applicable laws, regulations, and industry best practices, establish and enforce IT policies, processes, and standards.

Monitor and evaluate IT risks and vulnerabilities and create mitigation strategies.

Ensure compliance with information security and data privacy regulations by working with internal and external auditors.

Reporting: Prepare and present regular reports to senior management and stakeholders on the status of IT and telecom operations, compliance, and KPI

Continuous Improvement: Identify opportunities for process improvement and efficiency. Technical Support and Services Manager at Microtalk Communications Duration: 1st July 2020 till 30th July 2021. Location: Kolkata, West Bengal Cebu & Manila, Philippines

Activities as manager of technical support and service assurance team for the VoIP and ISP - FTTX business

Designing and implementing client-focused processes.

Develop, document, and implement the necessary methods to ensure consistently high performance.

Implement the necessary metrics to monitor results and identify areas requiring improvement.

Develop and maintain a knowledge base to assist in resolving issues.

Maintain and update configuration management documentation to reflect service changes provided.

Monitor trouble ticket processing to ensure SLA compliance.

Guarantee proper paperwork, legal and regulatory compliance, process, and SoP adherence.

Ensure proper customer service and complaint handling along with adherence to defined SLA and timelines.

Monitoring employee capacity utilization and forecasting requirements based on business needs.

Lead discussions with clients, vendors and internal stakeholders on active complaints, unresolved issues, escalations, and reports.

Plan and setup IVRs and Dialers in enterprises and contact centers

Responsible for installation, shifting, activation, and speed/technology upgradation for FTTX services customers.

Manage internal audit methods and make plans to obtain ISO certification.

Identify knowledge gaps and upskill team members with proper training

Analyze MIS reports and update the management with relevant Business Information NOC Manager at Innovis Telecom

Duration: 3rd August 2019 till 16th November 2019 Location: Nairobi, Kenya Activities as NOC Manager at Airtel Kenya Managed Services

Supervised incident and fault management, managed outages, and service performance requirements.

Informed management, partners, and peers about network performance and customer expectations.

Implemented system requirements, developed processes, coordinated with vendors, identified process gaps, reviewed work, and created action plans to address performance issues. Advisor - Telecom Project Management at Ernst & Young (EY) Duration: 6th August 2018 till 15th July 2019 Location: Raipur, Chhattisgarh PMO for Chhattisgarh Infotech Promotion Society (CHiPS) in the Sanchar Kranti Yojna (CG-SKY) project by the Chhattisgarh government.

On-site network Project Manager responsible for strategizing and implementing CG-SKY, a state-led initiative to expand telecom network in rural regions.

Responsible for developing strategy and implementing the state-wide rollout of more than 1,500 sites and distribution of (5 million) smartphones.

Supervised integration of 4G sites by RJIO and auditing CAPEX, OPEX contractual commitments, and financial controls.

Performed technical evaluation and scope definition.

Checked regulatory TERM/TRAI compliance of integrated sites.

Reviewing RFP, RFI and RFQ for the solution and supplier selection, including review and assessment of supplier proposals with reasoned recommendations.

Monitoring of and reporting on the implementation of agreed strategic initiatives.

Utilize industry best practices, techniques, and standards throughout the entire project execution. Manager-Networks at Aircel

Duration: 7th July 2008 till 3rd August 2018 Location: Kolkata, West Bengal As the NOC Manager at Aircel Kolkata NOC, I led teams in Configuration Management (CM), Fault Management (FM), and Performance Management (PM) while overseeing various key responsibilities:

NOC Establishment: Spearheaded the planning, design, and establishment of the Aircel Regional NOC in Kolkata.

Solution Development: Formulated NOC solution requirements specifications for hardware and software components.

Multivendor Integration: Successfully built a multivendor NOC, incorporating Nokia, Ericsson, Huawei, and Cisco equipment.

Process Excellence: Implemented Process Excellence, Business Excellence, and Operation Excellence KRAs

Change Management: Executed Change Management requests from circle BSS and RF Teams.

Node Management: Oversaw remote node integration, software upgrades, and Release Management.

Incident and Problem Management: Managed major incident and problem resolution.

Performance Analysis: Analyzed Performance Management reports, identifying and addressing gaps.

KPI Enhancement: Introduced new RF Key Performance Indicators (KPIs) and improved measurement and calculation methodologies.

Automation: Took charge of automating day-to-day operations using in-house developed tools. As the BSS Manager for Kolkata Circle, I held a multifaceted role encompassing site roll-out, optical fiber deployment, and maintenance. Key responsibilities included:

Maximizing Equipment Performance: Ensured optimal availability and performance of BSS and optical fiber equipment.

Network Evaluation: Evaluated network performance with a focus on uptime and availability.

Coordination: Collaborated with TSG (Technical Support Group) to restore customer services within MTTR

Preventative Maintenance: Implemented regular preventative maintenance schedules to minimize faults.

Project Oversight: Conducted audits of network connectivity and communication infrastructure projects.

GIS Mapping: Mapped optical fiber routes using GIS and survey inputs.

Transmission Node Management: Monitored performance and provided NMS-based provisioning for transmission nodes.

Quality Assurance: Conducted periodic quality checks for optical fiber trenching and ducting.

Project Planning: Led scope management, WBS creation, cost control, and risk analysis for optical fiber deployment.

Ericsson Telecom CRM: Utilized Ericsson Telecom CRM for integrated customer relationship management and billing.

Infrastructure Maintenance: Managed IBS in large commercial buildings and Metro Railways to ensure optimal functionality.

Capacity Planning: Collaborated on capacity plans aligned with business goals.

Resource Justification: Built business cases and justifications for resource requirements.

Escalation Management: Oversaw the escalation process for technical and management issues to maintain service levels.

OSS Engineer at Nokia Siemens Networks

Duration: 1st Feb 2006 to 4th July 2008 Location: Asansol, West Bengal System Administration of Nokia NetAct OSS4.0 in Vodafone West Bengal Managed Services

Health Check and Integration of BSS & NSS elements to the OSS.

O&M of storage products of EMC & HP and networking products of Cisco

Automation of regular tasks by developing Shell scripts and using SQL queries.

Regular OSS and DC backup [online/offline] and monitoring disk usage and log files.

Involved in Solution Implementation/Commissioning, Software upgrades.

OSS Security Management, Database Management & User Management OMCR Engineer at Hutchinson Essar South Ltd.

Duration: 28th Feb 2005-31st Jan 2006 Location: Asansol, West Bengal Worked on Nokia BSC3i and Nokia NetAct OSS3.1

Remote fault management, creation, and integration of BTS, BSC and Transcoder

Creation of NSEIs at the BSC for GPRS services and its routing to the SGSN

Re-homing of sites from one BSC to another and of BSC from one MSC to another

RF parameter configuration and routine backup of the BSCs

Software upgradation and License implementation of Transcoder, BSC and BTS Installation and Commissioning Engineer at United Telecoms Ltd. Duration: 29th July 2002- 25th Feb 2005 Location: Bangalore, Karnataka Worked on ZTE equipment in CDMA WLL project for BSNL Tarang Network in Maharashtra, U.P (E) and West Bengal Telecom Circles.

Project Management, Site Survey, Network Planning

Installation and Commissioning of BSC and BTS.

Plan and monitor stakeholder engagement, estimate, and acquire resources

Plan Schedule Management, define and sequence activities and estimate activity durations ACADEMIC QUALIFICATIONS

Bachelor's Degree in Electrical and Electronics Engineering from Visveswaraiah Technological University (2002)

MBA in Marketing and Systems from Sikkim Manipal University (2008)

Undergoing a course for certification in Advanced Certification in DevOps & Cloud Computing by the Centre for Continuing Education (CCE), IIT Madras and Intellipaat. CERTIFICATIONS

Lean Six Sigma Green Belt from Simplilearn (2019)

PMP Training from Cognixia (2019)

ITIL® Foundation from PeopleCert (2018)

SDN (Software-defined networking) from Udemy

(2018)

5G Mobile Networks from Telcoma & Udemy (2018)

Internet of Things (IoT) from Collabera TACT (2017)

PRINCE2 Agile Practitioner from PeopleCert (2021)

Machine Learning with Python from Cognixia

(2021)

Python for Data Analytics from Udemy (2020)

SIP (Session Initiation Protocol) from Udemy

(2020)

VoIP (Voice over Internet Protocol) from Udemy

(2020)

Thank you.

Shuvadeep Samanta

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