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DIANA GEORGES

Phone: 630-***-****

Email: ad4ppr@r.postjobfree.com

Scottsdale, AZ 85251

Customer Service Specialist with 20+ years of experience across various industries. Resourceful and compassionate Life Coach with 11+ years of experience with personal and professional development. Highly proficient in effective communication and active listening while providing leadership, support, insightful collaboration, and solution-based results. Skilled in evaluating customer/client needs and implementing multi- pronged strategies that increase revenue and drive brand growth. RELEVANT SKILLS

Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) Salesforce Customer Service Excellent written and verbal communication Strong critical thinking and problem solving Excellent time management Highly flexible and adaptable

Data entry Fluent in Arabic

Self-employed, Scottsdale, AZ

Life Coach

April 2011–Present

• Assist clients with developing life management skills and coping mechanisms for daily living requirements

• Facilitate mindfulness, stress management, and emotional regulation modalities

• Teach navigation of life transitions via mind-body connection and exploring limiting thoughts and beliefs

• Design activities and utilized assessments to highlight unique client skills and passions

• Identify client goals, obstacles, and strategies for greater personal as well as professional success Nordstrom, Naperville, IL

Retail Sales Manager

October 2008–March 2011

• Executed high volume sales with cash and credit transactions with high level of accuracy

• Maintained inventory efficiency, counted stock-on-hand, and reconciled discrepancies

• Positively impacted product sales through careful distribution, merchandising, and display techniques

• Coached, developed, and motivated team to achieve customer satisfaction and revenue goals

• Increased revenue by expanding product lines, offering promotions, and building loyalty club membership Key Bank, Brooklyn, OH

Customer Service Manager

August 1994–June 2000

• Delivered fast, friendly, and accurate service for routine questions and complaints

• Functioned with a high degree of skill and professionalism regarding sensitive information

• Processed documents and investigated discrepancies for resolution and customer satisfaction

• Provided continuous training to associates to maximize performance and customer relations skills

• Evaluated employee job performance and monitored staff to improve production EDUCATION

t o

Martha Beck Life Coaching, Naperville, IL

Certification, January 2011

The Cleveland State University, Cleveland, OH

M.A. Consumer/Industrial Research Psychology

John Carroll University, University Heights, OH

B.S. Psychology

Lif

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