JAIYLA LASTER

470-***-****

ad4pp6@r.postjobfree.com

McDonough, GA 30253

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Highly motivated professional with experience in the restaurant industry. Expertise in training and motivating team members to exceed customer service and sales goals. Adept at creating learning programs and providing individualized instruction to ensure employees are well-versed in all aspects of restaurant operations. Proven record of cultivating positive team dynamics and instilling a customer-centric atmosphere. Hardworking and reliable materials handling team member skilled in receiving and unloading shipments, verifying inventory and supervising warehouse staff. Demonstrated ability to work in a fast-paced, high-volume environment while adhering to safety standards.

P r o f e s s i o n a l Summary

S k i l l s

Disciplinary Action Motivating Performers

Process Improvement Safe Food Handling

Cash Handling Team Leadership

Opening and Closing

Procedures

Material Handling

Quality Control Warehouse Operations

Health and Safety Warehouse Environment

Safety

Restock Shelves Rotate Stock

CREW TRAINER

MCDONALDS — McDonough, GA

Nov 2022 - Dec 2023

E x p e r i e n c e

Assigned tasks and responsibilities to crew members based on abilities and experience. Monitored employee progress and provided constructive criticism. Provided coaching and mentorship to foster a positive work environment among staff members. Explained training information in easily understandable terms for individuals from all backgrounds and levels.

Facilitated team building activities designed to increase motivation and productivity among staff members. Led team-building activities to foster a positive work culture.

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CREW MEMBER

BOJANGLES — McDonough, GA

Jun 2022 - Sep 2022

CREW TRAINER

BOJANGLES — McDonough, GA

Jun 2022 - Sep 2022

Analyzed course materials and trainee information, preparing for training delivery. Implemented best practices in communication techniques within the organization. Acted as content expert on training curriculum to achieve high-quality and effective training for crew. Identified training needs and recommended additional training programs for crew members. Monitored job performance of assigned crew members, offering constructive criticism when necessary. Ensured compliance with all safety regulations, company policies and procedures in the workplace. Assisted in resolving conflicts between team members and providing guidance on how to work together effectively.

Greeted customers in a friendly and professional manner, ensuring customer satisfaction. Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.

Coordinated with other crew members to complete assigned tasks quickly and effectively. Cross-trained in multiple positions within the store as needed. Handled customer complaints in a professional and courteous manner. Demonstrated excellent communication skills when dealing with customer inquiries and complaints. Placed orders into POS systems and handled cash and credit transactions. Maintained an organized work area to ensure efficient operations. Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns.

Completed all store opening and closing procedures. Memorized food and drink recipes to prepare orders with speed and accuracy. Restocked shelves with merchandise throughout shift. Followed health department regulations for handling food products properly. Followed all safety and security procedures to reduce risks. Assigned tasks and responsibilities to crew members based on abilities and experience. Monitored employee progress and provided constructive criticism. Provided coaching and mentorship to foster a positive work environment among staff members. Explained training information in easily understandable terms for individuals from all backgrounds and levels.

Monitored job performance of assigned crew members, offering constructive criticism when necessary. Ensured compliance with all safety regulations, company policies and procedures in the workplace. Assisted in resolving conflicts between team members and providing guidance on how to work together effectively.

Served as partner and team member to achieve compliance objectives. Developed and implemented effective training strategies for new crew members to ensure successful

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CREW MEMBER

POPEYES — McDonough, GA

Sep 2021 - May 2022

CREW MEMBER COOK

WENDYS — McDonough, GA

Apr 2021 - Aug 2021

CREW MEMBER

MCDONALDS — McDonough, GA

Dec 2020 - Mar 2021

onboarding.

Identified training needs and recommended additional training programs for crew members. Greeted customers in a friendly and professional manner, ensuring customer satisfaction. Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.

Coordinated with other crew members to complete assigned tasks quickly and effectively. Cross-trained in multiple positions within the store as needed. Handled customer complaints in a professional and courteous manner. Demonstrated excellent communication skills when dealing with customer inquiries and complaints. Placed orders into POS systems and handled cash and credit transactions. Maintained an organized work area to ensure efficient operations. Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns.

Completed all store opening and closing procedures. Memorized food and drink recipes to prepare orders with speed and accuracy. Restocked shelves with merchandise throughout shift. Followed all safety and security procedures to reduce risks. Followed health department regulations for handling food products properly. Utilized problem-solving skills when resolving conflicts among team members or customers. Practiced safe food handling techniques according to company policies and procedures. Kept kitchen clean by sweeping and mopping floors, washing dishes, and disposing of trash. Provided excellent customer service to guests by taking orders accurately, preparing meals quickly and efficiently, and ensuring quality product was served. Worked closely with other cooks and kitchen staff to drive timely and accurate food preparation. Used grills, deep fryers, and meat slicers to prepare and cook requested food. Demonstrated strong organizational skills while managing multiple tasks simultaneously during busy periods. Maintained a clean work area by sweeping, mopping floors, removing trash and washing dishes. Consistently provided friendly customer service while interacting with guests in a professional manner. Ensured compliance with health codes by maintaining standards for safe food storage and proper sanitation techniques.

Peeled, cut and shredded vegetables and fruits to prepare them for use. Performed opening and closing duties such as restocking supplies, cleaning up after closing time.

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CREW MEMBER

BURGER KING — McDonough, GA

Sep 2020 - Nov 2020

Greeted customers in a friendly and professional manner, ensuring customer satisfaction. Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.

Coordinated with other crew members to complete assigned tasks quickly and effectively. Cross-trained in multiple positions within the store as needed. Handled customer complaints in a professional and courteous manner. Demonstrated excellent communication skills when dealing with customer inquiries and complaints. Placed orders into POS systems and handled cash and credit transactions. Maintained an organized work area to ensure efficient operations. Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns.

Completed all store opening and closing procedures. Memorized food and drink recipes to prepare orders with speed and accuracy. Restocked shelves with merchandise throughout shift. Followed health department regulations for handling food products properly. Followed all safety and security procedures to reduce risks. Utilized problem-solving skills when resolving conflicts among team members or customers. Prepared food items following established recipes and safety guidelines. Packaged and labeled to-go and delivery orders for pickup. Greeted customers in a friendly and professional manner, ensuring customer satisfaction. Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.

Coordinated with other crew members to complete assigned tasks quickly and effectively. Cross-trained in multiple positions within the store as needed. Handled customer complaints in a professional and courteous manner. Demonstrated excellent communication skills when dealing with customer inquiries and complaints. Placed orders into POS systems and handled cash and credit transactions. Maintained an organized work area to ensure efficient operations. Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns.

Completed all store opening and closing procedures. Memorized food and drink recipes to prepare orders with speed and accuracy. Restocked shelves with merchandise throughout shift. Followed health department regulations for handling food products properly. Followed all safety and security procedures to reduce risks. Utilized problem-solving skills when resolving conflicts among team members or customers. Packaged and labeled to-go and delivery orders for pickup.

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Cleaned and sanitized store restroom areas and stalls. Trained new employees regarding company policies and food preparation procedures. Cleared and bussed tables and mopped lobby floors during closing times. Addressed customer complaints by remaking dishes and administering refunds. UNDERGRADUATE IN BIOLOGY CANDIDATE

Expected graduation May 2027 BENNETT COLLEGE — Greensboro, NC, US HIGH SCHOOL DIPLOMA GPA 3.0

May 2023 MCDONOUGH HIGH SCHOOL — 155 postmasters drive Education

References available upon request

References

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Contact this candidate