TT Trent Norman Talling

Piñon Hills, CA ***** 626-***-**** ad4pp4@r.postjobfree.com

PROFESSIONAL

SUMMARY

Goal-driven and skilled individual offering 25 years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services.

SKILLS Cargo Equipment Operation

Hazardous Materials

Marshaling Aircraft

Ramp Generator Operation

Baggage Tag Checks

Flexible Schedule

Aviation Regulations

Pushback and Towing

Live Cargo Handling

Inclement Weather Tolerance

Baggage Management

Heavy Lifting

Aircraft Safety Checks

Safety Procedures

Deicing of Aircraft

Ramp Security

Crew Operation Improvement

Loading and Unloading

Special Needs Travelers

Aircraft Tug Operation

Dependable and Responsible

Physical Stamina

Baggage Handling

Ground Support Equipment

Operation

WORK HISTORY FOOD SERVICE WORKER 11/2023 to CURRENT McDonald's Restaurant Phelan, CA

I work the front cashier at the busy Cajon McDonalds on Hwy 15, extremely high paced.

Enhanced customer satisfaction by maintaining a clean and organized dining area.

Collaborated with kitchen staff to ensure timely and accurate order fulfillment.

Delivered exceptional service by promptly addressing customer concerns and special requests.

Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.

Operated cash register accurately, managing transactions efficiently while providing excellent customer service.

Promoted a positive work environment through effective communication with colleagues and supervisors.

Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.

Maintained clean, trash-free workspaces to maximize productivity and safety.

CITY LETTER CARRIER 01/2018 to 01/2022

Canada Post Corporation Richmond, BC, Canada

Improved customer satisfaction by delivering mail accurately and efficiently to city residents.

Enhanced operational efficiency by sorting and organizing mail for delivery in a timely manner.

Ensured timely delivery of packages and parcels by adhering to established routes and schedules.

Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.

Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.

RAMP AGENT 06/1993 to 06/2018

Swissport International Richmond, BC, Canada

Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.

Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.

Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.

Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures. Contributed to a safer work environment by strictly following safety protocols during ramp operations.

Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.

Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.

Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs. Expedited boarding processes for passengers requiring assistance, providing courteous service while ensuring accessibility needs were met. Consistently maintained professional appearance and demeanor in accordance with company policies and standards.

Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services. Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.

Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations. Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo. Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards. Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.

Guided aircraft into and out of parking positions using hand signals. Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over many daily flights.

Connected electrical power unit and hoses to aircraft. Positioned and towed aircraft from remote locations of airport to designated areas for operation.

Deiced aircraft before takeoff for safety during inclement weather. Operated equipment while observing standard safety procedures. Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Strapped items down over protective padding to secure throughout transportation.

EDUCATION High School Diploma 06/1985

Richmond Senior Secondary School, Richmond, BC, Canada

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