Professional Summary

Extremely motivated administrative professional with extensive experience in management,

customer service and problem solving skills. Organized and efficient with strong communication skills. Excels in multiple tasks in a fast paced environment.

Microsoft Office

Scheduling

Researching

US and Overseas Compliance Laws

Oracle, Salesforce, CSI

Accounts Payable / Receivable

Christian Care Ministries Melbourne, FL 07/2021 – 03/2024

Customer Service Rep

Answered phone calls from Members and Medical Providers

Assisted Members and Medical Providers to determine the bill status

Provided assistance to Members and processed their Monthly Share Payments

Advised Members with step-by-step instructions when adding family members to their Medi-Share plan

Explained to Members their Medi-Share plan and how to view other Medi-Share plans

Created cases for Members with any discrepancies to be reviewed

Created refund requests for Members when applicable

Logged detailed notes when speaking with a Member or Provider.

Assisted Members and Providers with how to resolve IT issues involving their Member Center

Assisted Providers on how to set up access to the Network Portal

Assisted Medical Providers what type of service a Member was eligible for

Provided Medical Providers with Members Start and End Dates

Communicated with the IT Department both verbally and written

Participated in Monthly Team meetings

Assisted other Reps when needed

Kept updated with any policy changes

Percepta LLC Melbourne, FL 08/2019 – 04/2021

Customer Service Manager

Contacted customers in a timely manner to resolve their issues

Applied “Good Will Gestures” policies to offer the customer when necessary

Engaged technical experts when necessary to find the best solution for the customer

Engaged with dealerships to get the necessary information regarding customer’s vehicle

Applied Warranty solutions when applicable

Answered phone calls and assist customers with queries

Provided information to customer with company websites that could also assist them

Walked customers through step by step procedures for how to fix issues with their Sync, Bluetooth and Maps

Updated customers via telephone or email regarding the status of their vehicle and keep them abreast of ongoing issues

Assisted associates when necessary

Participated in daily Zoom meetings

Kept abreast of any updates in policy

Nuance Communications Inc Melbourne, FL 02/2011 - 02/2019

Order Management Specialist

Reviewed contracts for accuracy pertaining to the sales orders submitted

Reviewed quotes submitted by sales team and determined if all requirements were met

Generated and processed orders

Generated and processed invoices

Provided quality control inspection of orders and invoices completed by multiple

associates

Trained new employees on order processing procedure

Collaborated with associate and developed training manuals

Brighthouse Networks Melbourne, FL 03/2008 – 09/2010

Account Executive Assistant

Assisted account executives with sales and maintaining corresponding documents

Reviewed orders and made necessary changes

Generated and distributed AR aging reports and weekly cumulative reports

Recorded payments received from clients

Maintained client relationships with monthly check up calls

Maintained vacation schedules for staff

Verified reports and rate card for price accuracy

Created Power Point presentations for sales staff

JC Penny Melbourne, FL 09/2007 – 03/2008

Customer Service Representative

Researched the sales of specific products

Assisted in product purchasing

Created in-store advertisements and executed

Provided aide to manger for employee training class

Maintained employees weekly schedules and appointments

Surveyed customer satisfaction

Sears Holding Melbourne, FL 02/2007 – 03/2008

Office Assistant

Confirmed register totals from previous day / night sales

Accumulated funds confirmed and prepared monies for armed pick ups

Insured safe was balanced at established total

Reviewed resumes utilizing key words for open positions and scheduled candidates

Created daily reports for home office review

Dubs by Pam NY, NY 2004 - 2006

Office Coordinator / Biller

Organized billing by checking item costs and assuring they were up to date

Managed and structured work schedule for prompt distribution

Provided client consolation

Ordered office supplies

Point 360 NY, NY 1997 – 2004

Client Service Manager

Managed Staff performance for approximately thirty employees

Executed monthly billing close out reports

Hired and trained staff

Established internal control procedures; continuously managing workflow for optimal

production efficiency

Assisted sales team with acquiring new accounts as well as maintaining existing

accounts

Analyzed operations and evaluated performance of departments to determine areas of

improvement

Proactive communications with other locations to resolve or prevent problems that may

arise

Betelgeuse Productions NY, NY 1992 - 1997

Client Service Manager / Biller

Invoiced clients and insured payment of services rendered

Completed monthly close out reports

Managed order processing to insure timely delivery

Hired and trained staff

Education

Certificate in Office Coaching

1987-1988 Mercy College (Center for Media Arts) Communication Certificate

1984-1985 – LaGuardia Community College – Communications (some college credits)

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