Mobile: 305-***-**** Tampa, FL**** Email: ad4pon@r.postjobfree.com

OBJECTIVE

My objective is to take on more leadership responsibilities, improve the organization's ability to surpass corporate goals and uphold all long-term commitments made to customers, stockholders, employees, and the communities in which we operate. I aim to continue my career with a company that can benefit from my management, supervision, and administration skills, leading to mutual growth and success.

ESSENTIAL DUTIES & RESPONSIBILITIES

Progressive Dental Clearwater, Florida

Senior Account Consultant March 2022 - March 2024

● Enhanced market penetration as measured by a 15% increase in new customer acquisition by analyzing market segment data and crafting tailored marketing strategies

● Boosted brand awareness by a 20% rise in social media engagement by developing and executing outreach campaigns targeting key opinion leaders (KOLs).

● Improved brand profitability as measured by a 10% increase in revenue by collaborating with stakeholders to streamline the business portfolio, implement strategic pricing adjustments, and allocate budgets effectively.

● I optimized campaign performance by exceeding ROI goals, analyzing market trends, and adjusting messaging in real time.

● I identified new market opportunities measured by expanding into new territories by analyzing demographic data and emerging consumer trends.

● I informed product development decisions, measured by successful product launches, by conducting in-depth market research and competitive analysis.

● Increased lead generation as measured by qualified lead growth by optimizing marketing spend allocation and tracking campaign performance.

● I maximized resource utilization as measured by cost savings by streamlining processes and negotiating vendor contracts.

● I increased brand recognition, as measured by a rise in website traffic and social mentions, by developing a cohesive multi-channel content strategy. Humana Insurance Miami & Tampa, Florida

Consumer Operations Tampa Florida Market August 2014 - March 2022

● Understands oneself and team building, effectively manages emotions, listens, and communicates while building trusting relationships with center consumers, staff, and management.

● Work with the sales team to negotiate better plans based on members' needs and health requirements.

● Work with providers, nurses, and pharmacists on inquiries regarding patients' concerns and escalated issues.

● Work with multiple departments such as billing, pharmacy, sales, and claims to retain consumer business.

● Build emotional engagement with consumer advocacy, which aids in center retention of their patients.

● Work with center management on the referral process and billing inquiries to resolve pending claim issues.

● Responsible for five centers in the Tampa region that have met and surpassed their 4 1/2 star rating in Hedi's score consecutively for the past five years.

● Aid management in several business projects, which shaped new skills and created a more robust framework.

● Lead presentation on topics to assist new associates in time management, organizational skills, and lobby engagement.

Morris & Reynolds Insurance Miami, Florida

Account Manager Senior Underwrite July 2013 - July 2014

● I communicated accurate information and assisted groups. I have demonstrated technical knowledge and skills concerning plan benefits, department policies, and procedures, and the ability to quickly and accurately maneuver the system software.

● Manage and conduct open enrollment meetings and present benefits to employees.

● Prepared and presented employer/employee training to groups on all aspects of their health insurance.

● Work and complete proposals to customers promptly, and work with clients to meet their needs.

● Negotiated with insurance companies on their benefits packages and coordinated contract renewals with employers. I reduced the cost of unsold benefits from the previous year through pricing negotiations, design modification, and product change. Metropolitan Life Insurance (MetLife) Plantation, Florida Account Manager II, Executive Level May 2006 - December 2012

● Managed the transition process from SafeGuard to MetLife in various mid to significant group cases, estimating in

● $7 million, this regenerated and strengthened organizational structure by keeping pace with the rapid growth and ensuring the company's ability to accomplish operational growth.

● Increased percentage in maintaining account retention, achieved by increased sales in customer cross sales and managing book of business in aspect. Implemented policy and procedures for auditing reports, increasing accuracy rate from 87 to 90% retention.

● Negotiated employee dental and vision benefits packages and coordinated contract renewals with employers, agents/brokers, and consultants; this was accomplished by reducing the cost of unsold benefits from the previous year through pricing negotiations, design modification, and change in product.

EDUCATION / LICENSES

● Full Sail University, Winter Park, FL, Masters of Fine Arts (Branding & Marketing), Valedictorian 2020.

● American Inter-Continental University, Atlanta, GA Bachelor of Business Administration, 2010

● American Inter-Continental University, Atlanta, GA Associate of Arts in Business Administration, 2006

● License: Health # 240 able to administer, manage, and sell health insurance from 2004

-2020.

AWARDS & ACHIEVEMENTS

● Star Award from 2015-2020 for quality of services and production.

● I accepted 12 Awards for Excellence in Consumer Services from 2016 through 2022.

● 2020 Valedictorian at Full Sail University in Master of Fine Arts (Marketing / Branding).

● I also received the Life Long Learning Grant Award plus a $5000 award granted at AIU in 2007, 2008, and 2009. Graduated with a 4.0 GPA and was initiated into AIU honor society.

● I completed a semester project for a business management class, which was adopted by a local company and helped them return to profitability. Expanded sales by 35% and increased supply of goods due to sales and marketing strategies while adding new prospects and static accounts.

SKILLS & STRENGTHS

● Proficient in English & Spanish.

● Knowledge of claims billing – ICD-9, ICD-10, and CPT Codes, and ADA Dental Codes

● Knowledge of Adobe Suites (Photoshop, Illustrator, InDesign, Premier Pro, and After Effects).

● Experience in Medical Insurance claims research and process.

● Knowledge of Windows 10, Microsoft Word, PowerPoint, and Excel.

● Team player, professional demeanor and attentive to detail, highly organized, able to multi-task and accomplish multiple objectives.

● I have a 98% retention and satisfaction rating from top management and piers, demonstrating employee development and leadership qualities, team building, and motivation.

● Strong communication, interaction, and relationship-building skills

● I can adjust to organizational changes and adapt positively; I am a comfortable and confident public speaker who motivates others to act. REFERENCES

Excellent personal and professional references are available upon request.

Contact this candidate