CONTACT

Tucson, Arizona *****

520-***-****

ad4poa@r.postjobfree.com

Velma Gould

Hardworking Custodian offers broad skills in all areas of building maintenance. Committed to top-quality service, timeliness and thoroughness in any cleaning task. Reputation for punctuality and dependability. Self-starting Custodian with team player mentality. Skilled at staying on task and meeting deadlines. PROFESSIONAL SUMMARY

SKILLS

• HAZMAT knowledge

• PPE Compliance

• Work Orders

• Facilities maintenance

August 2017 - April 2022

Custodian, University Of Arizonna, Tucson, AZ

January 2017 - August 2017

Customer Service Associate, Schaffer's Dry Cleaners, Tucson, AZ WORK HISTORY

Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.

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Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.

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• Reported vandalism or other damage to property to supervisor.

• Assembled basic furniture and supplies for offices and other multi-use rooms. Dust mop and drove autoscrubber on the court and all other floors in the Mckale building.

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Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.

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Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.

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• Operated compactors and balers to discard cardboard boxes and trash. Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.

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• Used power scrubbing and waxing machines to scrub and polish floors.

• Maintained floor cleaning and waxing equipment.

Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

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Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

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Responded immediately to calls from personnel to clean up spills and wet floors.

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• Developed and actualized customer service initiatives to decrease wait times. Offered basic technical support for clients on wide range of company products.

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Evaluated account and service histories to identify trends, using data to mitigate future issues.

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Developed community reputation through commitment to customer satisfaction and strong client relationships.

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• Improved customer satisfaction ratings by addressing issues and fostering January 1996 - July 2002

Fiber Optics Inspector, Williams & QWEST Communications, Newark, NJ timely resolution.

• Welcomed, greeted and assisted guests in high-traffic store. Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.

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Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.

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• Conducted site surveys to validate customer's infrastructure deliverables.

• Read blueprints and schematics to correctly place equipment. Watched directional Bore Crews and trenching crews place HDPE conduit into the ground and drew asbuilts.

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Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.

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• Coordinated installation of new users and relocations of existing users.

• Responded to service requests during and after business hours. Worked closely with network administrators and server engineers to deliver quality service.

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• Demonstrated respect, friendliness and willingness to help wherever needed.

• Developed and maintained courteous and effective working relationships.

• Led projects and analyzed data to identify opportunities for improvement.

• Layed out the route by staking it and marking it. High School Diploma

Hilldale High School, Muskogee, OK

EDUCATION

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