Medical Receptionist Customer Service
Resume:
Michele Gleason
Bensalem, PA *****
*******.*******@*****.***
Work Experience
Medical Receptionist
Valley Eye Professionals - Huntingdon Valley, PA
August 2022 to Present
I answer the phones, schedule, patients, verify insurances, check patients in and out, check for referrals, and whatever else is needed
Unit Secretary
St. Christopher's Hospital for Children - Philadelphia, PA January 2022 to August 2022
I work in the inpatient Oncology and Med. Surge Units. I answer phones, keep patient files up to date, order supplies for both units, fax, pick up medications from the pharmacy and any other task the Doctor or Nurse needs. I work out of Epic for patient updating. Surgical Scheduler
Capital Health - Pennington, NJ
January 2021 to January 2022
I was doing prior authorizations for injectable drugs and scans. I also do billing, check patients in and out, faxes, verify insurances, and collect co-payments. Enter patient information into the EMR system and answer phones. I have worked on Athena, Onco, Cerner and Navinet. Mail Handler
United States Post Office - Philadelphia, PA
February 2015 to November 2019
Mail Clerks and Mail Machine Operators, Except Postal Service
• Sort and route incoming mail, and collect outgoing mail, using carts as necessary.
• Remove containers of sorted mail or parcels and transfer them to designated areas according to established procedures.
• Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.
• Wrap packages or bundles by hand, or by using tying machines. Customer Service Representatives
Photo Processing - Philadelphia, PA
January 2014 to February 2015
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Administrative Assistant/Workers Comp
CompServices - Philadelphia, PA
September 2000 to November 2006
Claims Examiners
• Maintain claim files, such as records of settled claims and an inventory of claims requiring detailed analysis.
• Contact or interview claimants, doctors, medical specialists, or employers to get additional information.
• Confer with legal counsel on claims requiring litigation.
• Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.
• Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
• Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.
• Pay and process claims within designated authority level.
• Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.
• Resolve complex, severe exposure claims, using high service oriented file handling.
• Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
• Payroll
Education
Diploma in Medical Assistant
Thompson Institute - Philadelphia, PA
2009 to 2010
High school diploma in Business
Little Flower High School For Girls - Philadelphia, PA September 1982 to June 1986
Skills
• Workers' Compensation
• Payroll
• Administrative Experience
• Athenahealth
• Customer service
• Front desk
• Cerner
• Epic
• Insurance Verification
• EMR Systems
• Medical Scheduling
• Medical Terminology
• Medical Records
• HIPAA
• Medical office experience
• Computer skills
• Documentation review
• Typing
Certifications and Licenses
Health and Accident Insurance
May 2020 to May 2022
Assessments
Medical receptionist skills — Proficient
July 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Administrative support professional fit — Proficient December 2020
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate