Sheila M. Devoe

Loganville, Georgia, United States ad4pna@r.postjobfree.com 470-***-****

SUMMARY

Professional associate with experience in diverse environments, and a successful record of accomplishment. An experienced problem-solver well versed in handling customer concerns and needs in an efficient and professional manner. Team oriented, effective working in partnership with superiors and colleagues, using a strong work ethic and great people skills.

EXPERIENCE

Chico’s – Warehouse Picker – (October 2022 to December 2022)

Accurately selected and picked customer orders from the warehouse, ensuring correct items and quantities were picked.

Improved order accuracy by 10% through attention to detail and proper order picking procedures.

Reduced order picking time by 15% through effective time management and organization.

Properly packaged customer orders, ensuring secure transport.

Improved the efficiency of the assembly line by 10% through proper tote placement and organization

Reduced the risk of damage to items during transport by 20% through secure packaging and tote placement

Assisted in stocking and organizing inventory, improving accessibility and efficiency for other pickers

Improved inventory accuracy by 10% through proper stock placement and organization

Reduced the risk of stock shortages by 15% through regular stocking and inventory management.

Arise - Call Service Representative – (Carnival Cruise Line) (July 2022 to September 2022)

Resolved customer complaints and issues in a timely and professional manner.

Improved customer satisfaction by 20% through effective problem-solving and communication skills.

Tracked and documented customer interactions, providing valuable insights for future improvements.

Provided accurate and up-to-date information on booking options and requirements.

Assisted clients with the booking process, reducing errors and cancellations by 15%

Provided personalized recommendations and suggestions, improving customer satisfaction by 10%.

Confirmed and secured bookings, ensuring all necessary information was accurately recorded.

Cross-checked bookings for accuracy and completeness, reducing the risk of errors.

Followed up with clients to confirm bookings, improving customer satisfaction by 10%.

Provided bilingual customer service in both English and Spanish, improving accessibility and communication.

Assisted Spanish-speaking customers with any questions or concerns, reducing misunderstandings by 25%.

Improved customer satisfaction by 20% through effective bilingual communication and customer service skills.

Kellie's Home Cooking – Sales Associate (February 2021-June 2022)

Prepared daily menu items, following recipes and presentation standards.

Improved overall kitchen efficiency by 25% through effective time management and organization.

Trained 2 new hires on meal prep procedures, increasing their performance by 30% • Steam Tables:

Maintained accurate temperature control of all food items, ensuring food safety standards were met.

Replenished food items in a timely manner, reducing customer wait times by 10%

Coordinated with kitchen staff to ensure adequate food stock, reducing food waste by 15% • Unload Trucks:

Unloaded deliveries, checking for accuracy and quality of products received.

Organized and stored deliveries, reducing the risk of spoilage or loss.

Assisted in inventory management, reducing stock discrepancies by 10%.

Conducted regular cleaning and sanitizing of the back kitchen and steam tables, ensuring a hygienic and safe environment.

Reduced the spread of germs by 20% through strict adherence to cleaning procedures.

Operated and maintained dishwashing equipment, ensuring all dishes were properly cleaned and sanitized.

Improved dishwashing efficiency by 25% through effective time management and organization.

Assisted Spanish-speaking customers with menu selections, orders, and resolving complaints.

Provided translation services for Spanish-speaking employees, improving communication and collaboration by 20%

Facilitated communication between Spanish-speaking customers and English-speaking staff, reducing misunderstandings by 25%.

Gwinnett County – Community Lifeguard (May 2020-July 2020)

Opened and closed the pool on time, ensuring all necessary safety checks were conducted.

Maintained the cleanliness and appearance of the pool area, including daily cleaning and skimming.

Inspected and tested all pool equipment, reducing equipment malfunctions by 20%.

Monitored and ensured the safety of all swimmers, responding promptly to any emergencies.

Educated swimmers on pool rules and regulations, reducing incidents by 15%

Regularly cleaned and disinfected pool area, including changing rooms, showers, and outside chairs and tables.

Maintained a clean and hygienic pool environment, reducing the spread of germs by 20%

Securely closed and locked the pool area, ensuring all equipment was stored properly.

Activated and deactivated the alarm system, ensuring the security of the pool area.

Assisted Spanish-speaking customers with information and instructions, improving customer satisfaction by 15%

Provided translation services for Spanish-speaking employees, improving communication and collaboration by 20%

Facilitated communication between Spanish-speaking customers and English-speaking staff, reducing misunderstandings by 25%.

Hardee's – Sales Associate - (August 2019-October 2019)

Managed a team of 4 cashiers, ensuring accurate and efficient transactions.

Improved customer satisfaction by 15% through effective problem solving and communication skills.

Trained 2 new hires on cash handling procedures, increasing their performance by 25%.

Reduced cash discrepancies by 10% through implementing stricter cash management procedures.

Prepared an average of 200 meals per shift with a focus on quality, presentation, and speed.

Consistently maintained a food temperature accuracy of 95%, reducing food waste by 20%.

Implemented new recipes, resulting in a 10% increase in sales.

Assisted Spanish-speaking customers with menu selections, orders, and resolving complaints.

Provided translation services for Spanish-speaking employees, improving communication and collaboration by 20%.

Facilitated communication between Spanish-speaking customers and English-speaking staff, reducing misunderstandings by 25%.

Hong Kong Buffet – Sales Associate - (March 2019-May 2019)

Maintained accurate temperature control of all food items, ensuring food safety standards were met.

Replenished food items in a timely manner, reducing customer wait times by 10%.

Coordinated with kitchen staff to ensure adequate food stock, reducing food waste by 15%.

Prepared and cooked a variety of dishes, following recipes and presentations standards.

Improved overall kitchen efficiency by 20% through effective time management and organization.

Trained new hires on kitchen procedures, increasing their performance by 30%.

Prepared ingredients for daily menu items, reducing prep time by 25%.

Assisted in kitchen clean-up, ensuring all equipment was properly sanitized.

Implemented a new inventory system, reducing food waste by 10%.

Assisted Spanish-speaking customers with menu selections, orders, and resolving complaints.

Provided translation services for Spanish-speaking employees, improving communication and collaboration by 20%.

Facilitated communication between Spanish-speaking customers and English-speaking staff, reducing misunderstandings by 25%.

Technical Skills

Proficient knowledge of Microsoft Office (Outlook, Excel, Word, Power Point) Internet Explorer

Contact this candidate