Customer Service Patient Care
Resume:
Caitlyn Carroll
Warner Robins, GA *****
************@*****.***
As an experienced healthcare professional, I would like to use my present clinical knowledge to provide exceptional patient care while gaining additional skills and experience to assist with my future career in medicine.
Authorized to work in the US for any employer
Work Experience
Phlebotomist
CSL Plasma - Warner Robins, GA
October 2022 to January 2023
Performed phlebotomy on eligible Donors, connecting them to the plans pheresis machine. Stocked all materials necessary to operate the donor floor, Performed exceptional customer service and always provided a quality performance to ensure accuracy and an excellent donor experience. Oral Surgery Assistant
Oral and Maxillofacial Surgery - Warner Robins, GA August 2017 to November 2019
Responsible for providing all patients with high quality care by performing a variety of office, laboratory, and patient care duties. My daily tasks would entail helping the dentist treat and monitor patients, instruments, and supplies, before, during, and after treatments. Responsible for proper sterilization of exam rooms and all instruments between patients. Confirmed and scheduled appointments, filed and verified insurance and practiced exceptional customer care with all clients, and accurately documented all patient information in EMR with use of eClinical. Podiatric Medical Assistant
Associated Foot and Ankle Specialists - Macon, GA
January 2018 to July 2019
Provided hands on patient care consisting of wound care for podiatric ulcerations, dressing changes, assisted with nail avulsions, equipment sterilization, home care instructions for post-operative care specified per patient needs, scheduled appointments, performed check in/ check out operations, checked patient insurance eligibility, collected payments for services. Responsible for sending and verifying dosage and medications as prescribed by physician to ensure no allergies or interactions would negatively affect patient. Preformed radiology imaging using x-ray technology. Optometrist Assistant/Receptionist
PRIMARY EYE CARE CENTERS - Macon, GA
June 2016 to January 2017
Performed assessments and procedures to evaluate patient's needs for opthalmic care, assessed and documented all patient's vials and details of their conditions in e-clinical. Responsible for maintaining sterility of all equipment and exam rooms used between patients. Sent in prescription orders to pharmacies, carefully communicated all home care instructions to patients. Student Nurse / Clinical Rotations/ Phlebotomist
Houston Medical Center - Warner Robins, GA
January 2015 to January 2017
Provided care, such as, Dressing changes for post surgical clients, Phlebotomy - administered and DC intravenous catheters and adjusted IV fluids for treatments, and administered and DC Foley Urinary Catheters. Maintained EMR documentations via recording vital signs, physical or mental changes, and any medication administration at timed intervals to ensure the best safety and care of all patients. Education
3 years completed in pursuit of Bachelors of Science and Nursing Middle Georgia State University
Skills
• Nursing
• Medical Records
• Vital Signs
• Medication Administration
• Patient Care
• EMR Systems
• Ophthalmology Experience
• Triage
• Medical Imaging
• Experience Administering Injections
• Medical Office Experience
• Laboratory Experience
• Venipuncture
• Anatomy Knowledge
• Hospital Experience
• Phlebotomy
• Primary Care Experience
• Insurance Verification
• Supervising Experience
• Physiology Knowledge
• Hospice Care
• Medical Terminology
• Medical Coding
• Office Management
• Quality Assurance
• Computer Skills
• Employee Orientation
• Transcription
• Phone Etiquette
• Medical Billing
• Medical Receptionist
• Caregiving
• HIPAA
• Hotel experience
• Customer service
• Typing
• Dental assisting
• eClinicalWorks
• Hospital experience
• Typing
• Physiology knowledge
• Ophthalmology
• Anatomy knowledge
• Vital signs
• Medical records
• EMR systems
• Supervising experience
• Medical imaging
• HIPAA
• Front desk
• Customer service
• Medical terminology
• Medical coding
• Laboratory experience
• Quality assurance
• Office management
• Hotel experience
• Phlebotomy
• Leadership
• Hospitality
• Guest relations
• Sales
• Negotiation
• Property management
• Fair Housing regulations
Certifications and Licenses
CPR Certification
Assessments
Administrative support professional fit — Proficient December 2020
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Home health aide skills — Proficient
January 2021
Providing care to patients in a home setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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