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Customer Service Team Members

Location:
Omaha, NE
Salary:
65,000
Posted:
April 01, 2024

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Resume:

JENNIFER BRUHN

308-***-****

ad4plt@r.postjobfree.com

Jennifer Bruhn LinkedIn

Leadership that fosters a positive work environment by leading by example and motivating team members. Ensure exceptional customer service by addressing customer needs and resolving issues.

Promote teamwork, collaboration, and a fun atmosphere among team members. With a goal-oriented approach I’ll work towards achieving store goals and maintaining a successful team.

EXPERIENCE

APRIL 29TH 2019- OCTOBER 17TH 2024

CLAIMS ADMINISTRATION, National Indemnity company

My journey started with indexing reports, meticulously matching data, and organizing them into their respective files. Over time, I’ve expanded my skill set to include setting up proof of mail, handling certified mail, and managing special tasks within the claim center. My role also involves sorting proofs into the proper claim files. Communication plays a vital role as I engage with claim examiners, provide customer service, and occasionally collaborate with lawyers involved in claims. Additionally, my ability in Microsoft Office and company-specific software enhances my effectiveness.

DECEMBER 2013- AUG 2018

CEO AND CERTIFIED FITNESS/WELLNESS COACH, #getNfitwithJenn Lifestyle Training Also a Professional Athlete in an All natural federation

In my role as a fitness professional, the first client meeting involves thorough data collection and understanding the client’s unique needs. Here’s how it typically unfolds:

I start by gathering essential information about the client, including their age, height, weight, and activity levels. Using this data, I calculate metrics like BMI (Body Mass Index), BMR (Basal Metabolic Rate), and TDEE (Total Daily Energy Expenditure).

Next, we discuss the client’s goals. Whether they’re preparing for a special event (like a wedding, competition, or vacation) or making positive lifestyle changes due to health issues, obesity, or diabetes, we tailor our approach accordingly.

Before diving into physical training, I ensure the client’s safety. I provide Health ParQs’(Physical Activity Readiness Questionnaires) and assess their health history. It’s crucial to confirm that their doctor has cleared them for training without any restrictions.

Throughout the process, we take progress measurements at the initial consultation and subsequently every four weeks. While pictures are encouraged, they are not mandatory.

Once legalities are addressed, we kick off the training program. We focus on functional stretching, step-by-step demonstrations, and emphasize proper body posture and mechanics. Preventing injuries is our top priority.

Remember, each client’s journey is unique, and tailoring our approach to their specific needs ensures a successful fitness experience!

Contracted at Train Station Fitness Omaha, Ne December 2016- July 2018

Online Coaching reaching clients from Kansas to Germany June 2016-July 2018

Contracted at iThinkFit Gym Omaha, Ne July 2015- December 2016

Contracted at Anytime Fitness Hastings, Ne December 2013- June 2015

Reviews Get.Nfitwith.Jenn Facebook

SEPTEMBER 2013- CURRENT

PROMOTIONAL MODEL AND BRAND AMBASSADOR

A+ People October 2017-Current

Pure Spirit Promos September 2015-Current

Assist Marketing November 2016-Current

Pure Spirits Promotions September 2015-2019

Ace High Marketing 2017-Current

614 Brand Marketing 2017-Current

Modern Promos 2017-Current

Over the years I have worked for several marketing companies that offer a wide assortment of event gigs. From trade shows, Nebraska Knockout Ring Girl, home improvement conventions, wine and liquor sampling, pregame tailgating building brand awareness and collecting leads, Emcee for Allstate, to triathlons, Husker Harvest as a CaseIH model, and Labrada Nutrition model providing samples and gathering consumer responses and feedback.

JUNE 2004- FEBRUARY 2021

CEO/ U R THE STAR KARAOKE (JOCKEY/ DISC JOCKEY)

Big Red Keno, Lincoln, NE Scrumpy Jack’s, Lincoln, NE

Hickman Bar and Grill, Hickman, NE Kelley’s Pub, Lincoln, NE

Madson’s, Lincoln, NE Across the Trax, Adams, NE

Roca Tavern, Roca, NE

This position was at several different locations. I have promoted U R The Star’s services to local bars, people interested in DJ for private events (weddings, New Years Eve, Private Parties) I’ve advertised in person, gotten referrals from previous clients, and posted advertisements on social media. I would arrive at the event with designated music picked for special times (father daughter dances etc.), set up equipment; lights, amps, speakers, microphones, and finished set up with lighting and sound checks. At the end of the event, I would touch base with clients to ask about any suggestions or things that I could’ve done better, but as an avid people lover I kept the crowds pleased sharing fun facts and short jokes throughout the evening.

EDUCATION

MAY 2004

HIGH SCHOOL DIPLOMA, Elkhart’s Electronic Charter School, Elkhart, KS

Study in your free time at Elkhart’s Electronic Charter School in Elkhart, KS.

JUNE 2007

CERTIFIED NURSE AIDE, Good Samaritan Society, Arapahoe, Ne

75hr Nurse Aide course completed written and clinical examination through Central Community College, Hastings, Ne.

JULY 2008

CERTIFIED MEDICATION AIDE, Central Community College, Hastings, Ne

75hr Nurse Aide course completed written and clinical examination through Central Community College, Hastings, Ne.

AUGUST 2013

LICENSED PRACTICAL NURSE, Mid Plains Community College, McCook, Ne

2-year degree studying Practical Nursing and completing Clinical’s in both a hospital and long-term care facility.

DECEMBER 2016

CERTIFIED FITNESS TRAINER, International Sports Sciences Association, Online

Studied course materials and completed case studies with the ability to design training programs specific to the clients' needs considering experience, age, and limitations.

SKILLS

Professional in appearances, and

15years Account Management billing statement distributing, developing invoices, schedule setting, and follow ups.

18 years of Customer Service experience

Able to create a positive impression about my company through efficient and professional interactions using steps and goal setting as my preparation.

Experience running ads on FB and IG and analyzing the content and results given.

Experience with Microsoft, One Drive, Outlook, Excel, and Power Point.

ACTIVITIES

I enjoy being involved with Big Brother’s Big Sister’s, Walks/5ks from Alzheimer’s, Greater Omaha Heart & Stroke Walk raising funds for lifesaving science. I follow Share Omaha and really enjoy jumping in whenever I can, especially whenever it hits home between my family and friends. I try and take the initiative! I’ve even developed my own mobile application while I was a Fitness Coach. I hold a Professional Status in Natural Bikini Fitness Competing. What an honor to have accomplished the Pro Status. To promote my brand #getNfitwithJenn along with my mantra #MeVsMe and mostly to help instruct my online clients, (even landed a client in Munich, Germany whom I prepped for a photoshoot) I started a YouTube Channel. I’m an avid lover of knowledge, so in my free time I work on LinkedIn Learning Courses to receive course certifications and often dive into podcasts. My most recent Author and host I am listening to is Doctor Andrew Huberman whom is an incredible human just stacked with knowledge and he’s a neuroscientist!



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