Customer Service Representative
Resume:
Khrystian Greene
Katy, TX
**************@*****.***
Dynamic, energetic professional seeking to secure a position with a growing company that offers opportunity for
career advancement and professional growth.
Abilities
Communication.
Ability to Work Under Pressure.
Decision Making.
Time Management.
Self-motivation.
Conflict Resolution.
Leadership.
Adaptability.
Team Player.
Organized.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Childcare Group - Beaumont, TX
December 2019 to Present
• Maintain customer accounts and record account information.
• Oversee customer financial accounts and process customer adjustments.
• Make product recommendations or services to customers based on their needs and preferences.
• Oversee a team of customer service representatives and ensure they meet monthly quotas.
• Follow communication guidelines, policies and procedures.
• Upgrade and cancel customer accounts by customer request.
• Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.
• Reach out to customers via email and telephone to verify account information.
• Ensure customers are satisfied with their purchases or service.
• Assist customers in placing orders, fulfilling refunds and handling exchanges.
• Oversee product recalls.
• Use sales computer technology to maintain customer records and orders.
• Cold call potential customers.
• Inform existing customers of promotions and deals
• Docusign
• Filling documentation
• Persuasive Speaking Skills
• Empathy
• Adaptability
• Ability to Use Positive Language
• Clear Communication Skills
• Self-Control
• Taking Responsibility
• Patience
• Walk-ins/Over the phone 100+ per day
Clerical Aide, Office Clerks
Workforce Solutions - Beaumont, TX
October 2019 to Present
Answering Phones
Printing and Faxing
Filing
Data Entry
Managing Mail
Customer Service
Nurse Assistant, Nursing Assistants
Pine Arbor - Silsbee, TX
June 2019 to August 2019
Assisted with feeding, bathing, grooming and clothing of residents Security Guard
Universal Protection Service GP, LLC - Beaumont, TX February 2017 to July 2017
Uniformed Security Officer observing and reporting, monitoring job sites by patrolling local refinery while interacting with the plant workers, report writing, communication with client & management, professional demeanor. Plan, coordinate, and implement security measures for information systems to regulate access to computer data files and prevent
unauthorized modification, destruction, or disclosure of information. Security Guard
Allied Universal - Port Arthur, TX
February 2014 to January 2016
Uniformed Security Officer observing and reporting, monitoring job sites by patrolling local refinery while interacting with the plant workers, report writing, communication with client & management, professional demeanor. Plan, coordinate, and implement security measures for information systems to regulate access to computer data files and prevent
unauthorized modification, destruction, or disclosure of information. Cashier, Cashiers
Party City - Beaumont, TX
October 2014 to January 2015
Meet and greet customers, helping them get top stock down. Working on the computer to check customers out handling
different amounts of cash.
Education
High school or equivalent
Ozen High School - Beaumont, TX
2011 to 2011
Skills
• Receptionist
• Administrative Assistant
• Customer service
• Leadership
• Security
• Clerical experience
• Front desk
• Organizational skills
• Data entry
• Computer skills
• Microsoft Office
• Communication skills
• English
• Sales
• Typing
• Windows
• Senior Care
• Childcare
• Writing Skills
• Time management
• Customer support
• Computer networking
• Cash register
• Cash handling
• Mentoring
• Bilingual
• Spanish
• Microsoft Excel
• Microsoft Word
• Phone etiquette
• Analysis skills
• Microsoft Outlook
Contact this candidate