Barbara (Barb) Delaney

Summerville, SC

253-***-**** ad4pko@r.postjobfree.com

Barb Delaney Linked In

PROFESSIONAL SUMMARY

Every job has a customer. Customer service is my strong suit. As an Office Administrator I made sure each member of the organization got what they needed. In the Data Base Administrator capacity, I collaborated closely with customers; first to determine their wants and needs and create a plan. Then it fell to me to keep them updated on the progress.

EXPERIENCE

Office Administrator 1996-1998

Boeing Commercial Airplane Renton, WA

Maintain managers’ calendars and schedule meetings, events, and travel.

Maintain schedule for designated conference rooms.

Coordinate organization events such as tours, workshops, or visitors’ credentials.

Prepared organization metrics, reports, charts.

Create web pages for organization process document.

Scheduled and recorded organization employee training

Ordered and kept records of inventory of office supplies, equipment, and computer hardware.

Submit applications for company credit cards.

Monitor and reconcile travel and general organization expenses.

SQL Server Database Administrator 1998-2003

Boeing Commercial Airplane, Renton,

Customer Support

Initial customer contact to gain understanding of needs and expectations.

Continual contact to provide progress report.

Database Creation

Team with developers to assure front end and backend compatibility.

Testing and debugging.

Beta and final-version testing and user training.

Initiate and monitor migration.

Database Maintenance

Migrate to full production server.

Monitor and maintain postproduction.

Upgrade servers.

Manager

TCBY

Open and close.

Serve customers and resolve any problems.

Hire and train staff.

Order and maintain inventory of all supplies.

Clean and sanitize machines.

SKILLS

Strongly customer service orientated Excellent customer facing and telephone manner

Computer trouble shooting Microsoft Office Game tester (Big Fish and Microsoft Games)

CERTIFICATIONS

Emergency Medicine Wayne State University 1982

AWARDS/RECOGNITIONS

Award Outstanding Customer Service 2003

Honored for cleanest TCBY store in Michigan

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