Customer Service Representative
Resume:
SUMMARY
SKILLS
EXPERIENCE
AMBER
STONE
**********@*****.***
Tarentum, PA 15084
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
• Pre-Employment Screening
• Database Management
• Applicant Tracking Systems
• Talent Acquisition
• Candidate Sourcing
• Onboarding
• Invoice Processing
• Appointment Scheduling
• Multi-Task Management
• Account Management
• Risk Management
• Technical Proficiency
• Office Management
• Coordination
• Customer Relations
• Data Organization
• Call Management
• Complaint Resolution
• Product Knowledge
• Account Updating
• Inbound and Outbound Calling
• Data Entry
• Conflict Mediation
• Client Relations
• Active Listening
• Documentation
• Conflict Resolution
• Customer Service
• Prioritization
• Researching
• Adaptive Team Player
• Critical Thinking
• High-Energy Attitude
• Microsoft Office Suite
ACCOUNT MANAGEMENT ASSOCIATE 01/2021 to 10/2023
Cross Country Healthcare - Boca Raton, FL
• Provided guidance to new employees regarding onboarding processes and policies. Assisted in the development of recruitment materials including job descriptions, postings and advertisements.
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Provided administrative support to the recruiting team by preparing offer letters, contracts and other documents.
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• Maintained a database of potential candidates for future hiring needs. Coordinated onboarding activities such as orientation sessions and background checks.
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Collaborated with hiring managers to ensure that recruitment processes are efficient and effective.
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Ensured all relevant documentation is accurate, up-to-date and compliant with local laws.
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HEAD SERVER/BARTENDER 06/2016 to 12/2021
Killian's Hardwood Grill - Creighton, PA
• Assigned bartenders to specific tasks and duties throughout the shift.
• Organized bar staff scheduling, including vacation time requests and sick days.
• Trained new bartenders on proper techniques for mixing drinks and pouring beers. Provided excellent customer service by attending to guests' needs promptly and courteously.
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• Supervised service staff in providing quality service to customers in a timely manner. Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
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• Provided guidance to servers on proper etiquette when dealing with customers. ADMINISTRATIVE ASSISTANT 01/2017 to 11/2018
Valley Veterinary Associates - New Kensington, PA
Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
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• Filed medical records in an organized manner for easy access when needed. Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
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Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
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Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
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Coordinated with other departments within the clinic to provide efficient service for customers.
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Provided support to veterinary technicians by preparing necessary documents before each appointment.
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SERVER 02/2014 to 06/2016
Olive Garden - Tarentum, PA
• Provided excellent customer service to ensure satisfaction. Communicated effectively with kitchen staff regarding customer allergies or special requests.
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• Provided exceptional service to high volume of daily customers. Greeted customers, answered questions and recommended specials to increase profits.
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Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
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Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
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Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
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SERVER 08/2012 to 02/2014
Smokey Bones - Tarentum, PA
• Provided excellent customer service to ensure satisfaction. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
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• Took orders from customers accurately and in a timely manner.
• Responded efficiently to guest inquiries and complaints in a professional manner. Maintained records of transactions made during shift as required by law or company policy.
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• Ensured that each guest was served courteously, quickly, and efficiently. Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
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ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE 06/2012 to 01/2014 Famous Supply - New Kensington, PA
• Provided administrative support to departments within the organization.
• Answered incoming calls, responded to emails and directed inquiries appropriately.
• Performed data entry tasks into various computer software programs. Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
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Processed accounts payable transactions in a timely manner according to established policies and procedures.
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Received and distributed incoming packages to designated departments or personnel.
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Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
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EDUCATION AND
TRAINING
CUSTOMER SERVICE SUPERVISOR 01/2008 to 03/2010
Wal-Mart - Natrona Heights, PA
Provided guidance and support to junior customer service representatives, including coaching and mentoring.
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Identified areas of improvement in the customer service process and developed strategies to address them.
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Assisted customers with product inquiries and resolving complaints promptly and professionally.
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Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
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Recruited qualified personnel when needed for open positions within the department.
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Maintained knowledge of company products and services to promptly resolve complaints and concerns.
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Provided day-to-day leadership to cultivate environment that exemplified company values.
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CUSTOMER SERVICE SUPERVISOR 07/2004 to 03/2006
PharmaCare Direct - Pittsburgh, PA
Supervised and trained customer service staff to ensure excellent customer service delivery.
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Provided guidance and support to junior customer service representatives, including coaching and mentoring.
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Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
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Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
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Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
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• Maintained accurate records of customer interactions for future reference. Recruited qualified personnel when needed for open positions within the department.
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Newport Business Institute - PA
Associate in Specialized Business Management, Accounting I, Payroll, Principles of Management, Principles of Marketing, E-Commerce, Sales and Retailing, Visual Merchandising
05/2012
GPA: 4.0
Penn Foster Career School
Diploma: Administrative Assistant
01/2010
Highlands High School - PA
Highschool Diploma
06/2006
GPA: 3.8
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