Nancy E l i as

Hickory, NC ***** • 917-***-**** • ad4pio@r.postjobfree.com

S k i l l s

• Management Training Program -

Accountability

• Employee Engagement

• Collective Bargaining

• HR Policies and Compliance Management

• Grievance Resolution

• Payroll – ADP Workforce Now

• Benefit and Leave Administration

• Workers' Compensation

• Workplace Safety – OSHA, Hero Act

E x p e r i ence

HUMAN RESOURCE DIRECTOR ZABAR’S & CO. INC NEW YORK, NEW YORK 1/2019-PRESENT

• Developed a learning management program resulting in a 60% decrease in training expenses and a 25% boost in productivity.

• Introduced a new data analytics platform and marketing automation tool, reducing hiring time by 35% and enhancing sourcing of qualified professionals by 80%.

• Implemented 10 Employee Recognition events annually, leading to a 10% rise in average job satisfaction.

• Provided advisory support in collective bargaining, achieving an 8% reduction in welfare funding per contract.

• Achieved over $100k in savings per contract through cost analyses, proposals, and agreements.

• Established a risk and audit program identifying weaknesses in internal procedures and regulatory reporting, resulting in a 45% reduction in liabilities. HUMAN RESOURCE ADMINISTRATOR SECURITY USA, INC NEW YORK, NEW YORK 1/2013-12/2018

• Orchestrated employee recruitment efforts, including advertising, job description creation, interviewing, and new hire orientations, achieving a 95% satisfaction rate based on feedback surveys.

• Played a key role in developing and implementing HR policies and procedures to align with organizational goals and legal requirements. Spearheaded impactful training and communication initiatives, leading to a 25% increase in employee awareness and compliance. Collaborated with cross-functional teams to update employee handbook, procedures manual, and SOPs, enhancing clarity and consistency.

• Acted as the company's representative in all Unemployment inquiries, maintaining a 99% success rate.

• Led internal Employee Relations investigations, including complaints and harassment allegations, resulting in a 70% cost savings by bringing previously outsourced tasks in-house.

• Collaborated with union representatives to interpret Collective Bargaining Agreement terms for managers and employees, resulting in a 20% decrease in grievances and a 15% increase in understanding and compliance with contractual terms.

COMPENSATION, LEAVE AND BENEFITS SPECIALIST DIRECTV, INC NEW YORK, NEW YORK 1/2008-12/2012

• Managed weekly payroll processing for over 300 employees, handling salaries, benefits, taxes, and other deductions accurately and efficiently.

• Directed benefit engagement, enrollment, and administrative processes for Union and Non-Union employees, resulting in a 10% decrease in overall plan expenses. Implemented successful wellness initiatives, increasing employee participation by 15% and reducing healthcare costs.

• Conducted monthly reconciliation of benefit-related billing for Union Welfare Funds and Non-Union Medical Insurance Benefits with 100% accuracy.

• Coordinated ADA Interactive Process, termination appeals, and EEO complaints, maintaining a 95% success rate in achieving favorable outcomes and ensuring legal compliance.

• Maintained 100% compliance in processing FMLA, disability, leaves of absence, and other related documentation.

• Managed workers' compensation administration and OSHA reporting, reducing claim processing time by 20% and decreasing workplace injuries and related claims by 15%. E ducation

BACHELOR OF ARTS BUSINESS MANAGEMENT MONROE COLLEGE BRONX, NY 5/2010

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