Karen Vacho

512-***-**** email - ad4pi9@r.postjobfree.com

Work Experience

TeleNetwork

Customer Support

August 2019 - November 2021

Provided customer support by answering service questions via phone, chat, emails. Including billing inquiries (credits), resolving issues by troubleshooting the internet & peripheral devices for customers. If needed, escalating to various departments. Used CRM, KB with dual monitors for getting information, ticket management,troubleshooting, tracking and routine transactions. Able to show excellent judgement with limited supervision. Schlitterbaun

Room attendant- Resort

May – August 2019 seasonal

Guest services with a personable demeanor, using the cleaning process policies of the resort, and Supplying the best cleaning and sanitation techniques by knowing all chemicals, tools, and equipment. Providing excellent time management skills, and using physical strength to work on your feet all day in various weather. Integrated Alliance

DSOE Agent July 2018 – May 2019

Customer service, answering incoming calls, computer skills, 35-40 wpm, & CSG experience. Performing credit checks, process payments, & provide accurate consent approval for legal And binding contract.

Luby’s -Hostess March 2014 - Nov 2017

I perform many different tasks which include developing a rapport with customers especially to- generate repeat business. A friendly attitude, engaging in conversation easily which establishes relationships. I assist wait staff, cashier, counter servers, to go service, laundry, and maintaining a clean environment. Identifying and solving present or potential customer problems. Retaining a calm demeanor during high volume or unusual events setting a positive . Neumart – Assistant Manager

July 2009 – August 2013