Destini Harvey

McDonough, GA *****

ad4pi5@r.postjobfree.com

+1-678-***-****

Work Experience

Forklift Operator

DHL - McDonough, GA

July 2022 to December 2023

• Offloading delivery trucks transporting merchandise into the warehouse.

• Arranging incoming deliveries in designated storage areas.

• Performing warehouse duties using pallet jacks, cherry pickers, and forklifts.

• Reading and deciphering work orders.

• Locating and extracting merchandise from shelves and storage areas.

• Confirming merchandise information matches that of the work order.

• Inspecting the merchandise for damage, flaws, and irregularities.

• Packing the merchandise for delivery.

• Transporting the packed items to the delivery trucks.

• Finalizing the work order and updating the database.

• Adhering to state health and safety practices

Account Representative

Mariner Finance - McDonough, GA

March 2022 to Present

· Clearly communicating company values and updating clients on any new products, programs, or marketing initiatives

· Consistently achieving monthly or quarterly targets

· Proactively maintaining communication channels with clients via phone, email, or face-to-face meetings

· Accessing company CRM systems to access analytics about customers and contracts to create reports for senior leadership

· Onboarding new clients to help them understand the full suite of company products, programs, and services

· Acting as the point of contact if clients have any issues and helping them work through problem Customer Service Representative

Beacon Hill Staffing - Remote

October 2021 to March 2022

· Take customer calls and provide accurate, satisfactory answers to their queries and concerns

· De-escalate situations involving dissatisfied customers, offering patient assistance and support

· Call clients and customers to inform them about the company’s new products, services and policies

· Guide callers through troubleshooting, navigating the company site or using the products or services

· Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

· Collaborate with other call center professionals to improve customer service

· Help to train new employees and inform them about the company’s customer management policies Customer Service Associate

Amazon - Perris, CA

April 2020 to September 2021

· Offloading delivery trucks transporting merchandise into the warehouse.

· Arranging incoming deliveries in designated storage areas.

· Performing warehouse duties using pallet jacks, cherry pickers, and forklifts.

· Reading and deciphering work orders.

· Locating and extracting merchandise from shelves and storage areas.

· Confirming merchandise information matches that of the work order.

· Inspecting the merchandise for damage, flaws, and irregularities.

· Packing the merchandise for delivery.

· Transporting the packed items to the delivery trucks.

· Finalizing the work order and updating the database.

· Adhering to state health and safety practices.

Customer Service Representative

America's Choice Tax Relief - Murietta, CA

January 2020 to February 2020

· Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.

· Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcome objections.

· Documented outbound calling processes and equipped callers with quick-reference job aids to enable recall of less common processes.

· Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.

· Led outbound calling team such that each team member met or exceeded sales targets.

· Employed customer relationship management software to track and manage calls made by team members and to retain customer data.

· Completed connections between callers, departments and professionals.

· Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.

Customer Service Representative

Global Call Center Solutions - Columbus, GA

March 2019 to November 2019

· Outbound CSR for Comcast/Infinity Home to assure their services are meeting their satisfaction

· CSR Sales REP for current Comcast/Infinity Home customers and be willing to help giving them a better quality in service

· Reviewed account and service histories to identify trends and issues

· Informed customers about billing procedures, processed payments and provided payment option setup assistance

· Maintained revenue streams by exhausting every option before offering refunds

· Tracked each interaction for auditing, reporting and training purposes

· Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development

Dining Facility Attendant

L & S Services - Fort Benning, GA

August 2017 to March 2019

· Provide world class customer service to our US Soldier.

· Kept food storage and preparation equipment in good working order to maximize safety and cost- efficiency of operations.

· Stocked displays with new and transferred merchandise.

· Applied proactive and resourceful nature to create pleasant guest experiences.

· Offered product samples, answered questions and suggested products.

· Managed inventory of dining room products, including condiments, linens and flatware.

· Prepared salads and appetizers to back up kitchen staff.

· Arranged each place setting attractively and verified all items were clean and free from water spots and chips.

· Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.

· Measured and regulated oven, broiler and roaster operations for cooking at correct temperatures. Customer Service Cashier

Kohl's - Columbus, ND

November 2014 to August 2017

· Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desire

· Performs various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money

· Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on policies regarding payment and exchanges, customer service, security practices, and other applicable operations

· Maintains knowledge of current sales and promotions; maintains pricing and visual standards

· Builds and maintains a solid customer following through client ling and wardrobing

· Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management

· Participates in visual directives including monthly store sets and zone maintenance Childcare Teacher

Wilson's Academy - Columbus, GA

April 2014 to November 2014

· Developed professional relationships with parents, teachers, directors and therapists.

· Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.

· Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.

· Taught children’s foundational skills such as colors, shapes and letters.

· Implemented hands-on, play-based strategies such as games and crafts for experiential learning.

· Maintained daily records of individual activities, behaviors, meals and naps.

· Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.

· Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.

· Organized and led activities to promote physical, mental and social development.

· Created and implemented developmentally appropriate curriculum addressing all learning styles. Sandwich Artist

Subway - Columbus, GA

October 2013 to April 2014

· Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.

· Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.

· Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.

· Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs.

· Maintained clean, well-organized and properly sanitized front counter area to greet customers.

· Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.

· Organized food preparation stations and replenished supplies to maximize efficiency.

· Maximized customer satisfaction by quickly addressing and resolving complaints with food or service. Front End Cashier

McDonald's - Columbus, GA

December 2010 to October 2013

· Worked closely with front-end staff to assist customers

· Processed sales, returns and exchanges using POS register system

· Verified orders and bagged items for easy transport

· Maximized customer satisfaction by quickly addressing and resolving complaints with food or service

· Kept customer and food preparation areas clean and well-organized for maximum efficiency

· Worked with food service team members to handle every customer need and build brand loyalty

· Completed opening, closing and shift change tasks to promote store efficiency

· Accepted payments and made change to process transactions Suggested additional menu items, beverages and desserts to increase sales

· Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.

Education

Certificate in Cosmetology

Virginia College - Columbus, GA

2016

High School Diploma

Lasseter Academy - Columbus, GA

January 2012 to June 2012

Skills

• Credit card payment processing

• Report creation

• Sales expertise

• Microsoft Office expertise

• Welcoming customers

• Client service

• Front desk management

• Clear communication

• Switchboard operation

• Administrative support

• Business development understanding

• Quality assurance controls

• Data evaluation

• Clerical support

• System implementation

• Senior leadership support

• Promotional support

• Conflict resolution

• Call center experience

• Inbound and outbound calling

• Problem-solving abilities

• Customer Service

• Customer Care

• Call Center

• Customer Support

• CSR

• Multilingual

• Inside sales

• Dispatching

• Outbound Sales

• Upselling

• CRM Software

• Computer Networking

• Salesforce

• Loss Prevention

• Warehouse experience

• Warehouse distribution

• Food service

• B2B

• Direct sales

• Accounting

• iOS

• Mac OS

• Microsoft Dynamics GP

Certifications and Licenses

Forklift Certification

Additional Information

Reach truck operator

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