SKILLS:

Excellent Customer Service, Customer Focused, Great People Skills, Builds Rapport with Customers and Vendors, Problem Solving, Multi-tasking, Phone Skills, Verbal Communication, Data Entry Skills, Team Player.

QUALIFICATIONS:

Customer Service (25 plus years), Call Center (6 years), Collections (7 years), Billing/Collections, Accounts Receivables, Payroll (7 years)

FFAM(First Financial Asset Management)/ Client: CARE-FIRST

CALL CENTER REPRESENTATIVE/ COUNSELOR:

October 22,2019’ To PRESENT

* Responsible for initiating calls with delinquent customers by phone, mail, chat and email.

* Negotiating on payments and settling accounts.

* Must maintain a total of At least 150 calls daily

* Educate and collect past due balances with delinquent accounts.

* Manage high volume inbound and outbound calls in a timely manner.

* Follows-up delinquent accounts, updates w/ maintaining accurate financial records including accounting, receivables and credit cards.

* Manage high volume of inbound and outbound calls in a timely manner.

* Identify customers needs, clarify information, research and resolves issues.

* Follow call center scripts when handling different topics.

* Identify customers' needs, clarify information, research and resolve issues, provide solutions to my customers and peers, I am a team player by following up.

Sequium Asset Solutions

CALL CENTER REPRESENTATIVE/ COUNSELOR:

June 5, 2015 To October 22,2019

* Educate and collect past due balances with delinquent accounts.

* Manage high volume inbound and outbound calls in a timely manner.

* Follow call center scripts when handling different topics.

* Identify customers' needs, clarify information, research and resolve issues, provide solutions to my customers and peers, I am a team player by following up.

Cronic Chevrolet Buick

CALL CENTER REPRESENTATIVE:

August 5, 2016- February 6, 2017

* Followed up with customers via telephone, email and/or sending out a SMS text message regarding online Auto Finance applications.

* Resolved problems by clarifying issues and implemented solutions.

* Maintained center database

Toyota/Kia of Union City

CENTER REPRESENTATIVE:

March 2014- January 2015

* Followed up with sale leads and persuaded potential customers to set

an appointment with the sales team

* Completed and assisted with application processing.

* Enhanced the organization’s reputation by accepting ownership for accomplishing new

and different requests; explored opportunities to add value to my job accomplishments

* Learned new tasks easily and navigated new software quickly.

* Maintained a strong work ethic by being a self-starter

*Effectively managed multiple priorities as I adapted to change within a fast-paced business environment.

Farmers Home Furniture

COLLECTIONS/ BILLING REPRESENTATIVE:

May 2012 - August 2014

* Contacted customers daily concerning past due balance on the accounts.

* Collected and sent out delinquent notices.

* Traveled to customer’s homes/jobs to initiate payment arrangements.

EDUCATION:

Mount Zion High School Jonesboro, GA 30236 Diploma May 1996

Contact this candidate