Customer Service Administrative Assistant
Resume:
Briana Moore
Hard working,Detail Oriented, Team Player
Detroit, MI 48235
***********@*****.***
Highly experienced customer service professional. Excellent problem solving and negotiating skills. Authorized to work in the US for any employer
Work Experience
Relief Manager
Public Storage - Oak Park, MI
January 2022 to December 2023
Work independently at multiple locations; spend time both inside and outside Assess customer storage needs and make suggestions, including offering packing and moving supplies Keep surfaces and high-touch areas clean; including sweeping, mopping, debris removal, and wiping windows
Conduct daily storage unit inspections; confirm inventory availability and ensure spaces are ready to rent Manage, audit, balance cash drawer; prepare and make daily deposits Help keep customers current with payment and make collection calls when required Communications Specialist
Henry Ford Hospital Main Campus - Detroit, MI
October 2020 to December 2021
Answering multi-phone lines, directing all incoming calls to their proper destinations, contacting physician after hours for emergency patient needs, and sending out codes throughout the hospital. Housekeeper
EXTENDED STAY AMERICA - Novi, MI
July 2019 to May 2020
Cleaning and sanitizing guest rooms, restocking linen and providing every guest with an exceptional experience during their stay.
Administrative Assistant
Pillow Me Upholstery - Utica, MI
July 2005 to April 2019
Answer and direct phone calls
Organize and schedule appointments
Plan meetings and take detailed minutes
Write and distribute email, correspondence memos, letters, faxes and forms Assist in the preparation of regularly scheduled reports Develop and maintain a filing system
Update and maintain office policies and procedures Order office supplies and research new deals and suppliers Maintain contact lists
Book travel arrangements
Submit and reconcile expense reports
Provide general support to visitors
Act as the point of contact for internal and external clients Education
Certification in Phlebotomy
Phlebotomy Training Specialist - Southfield, MI
March 2024 to March 2024
Skills
• Vital Signs
• Medical Office Experience
• Typing
• Laundry
• Management
• Multi-line Phone Systems
• Epic
• Clerical Experience
• Computer skills
• Microsoft Office
• Intake
• Microsoft Word
• Time management
• Administrative experience
• Office experience
• Phone etiquette
• Data entry
• Guest services
• Front desk
• Communication skills
• Cash register
• Computer literacy
• Hotel experience
• Organizational skills
• Medical terminology
• Medical records
• Clerical experience
• Google Suite
• Microsoft Excel
• Medical administrative support
• Hospitality
• English
• Microsoft Outlook
• Medical office experience
• Windows
• Filing
• Analysis skills
• EHR systems
• Customer relationship management
• Office management
• Leadership
• Help desk
• Customer support
• Interviewing
• Microsoft Access
• Customer service
• Human resources
• Ceridian
• Oracle
Certifications and Licenses
Driver's License
June 2022 to June 2026
Certified Phlebotomy Technician
March 2024 to Present
Contact this candidate