PATRICIA NEVILLE **** Havilland Dr.

Mount Dora, FL 32757 ad4pho@r.postjobfree.com

407-***-****

PROFILE

Highly accomplished executive administration professional with a track record of 15 years in dynamic and fast-paced service and support environments. Demonstrated expertise in maintaining exceptional customer relations, executing efficient project management, and administering business operations.

CORE COMPETENCIES

Expertise in Executive Global Support, fostering seamless operations and client satisfaction.

Proficient in Microsoft Word, Excel, PowerPoint, and Outlook, leveraging advanced tools to streamline processes.

Skilled in MS Teams and Zoom, facilitating effective communication and collaboration.

Exceptional talent in meeting facilitation, orchestrating productive sessions, and driving outcomes.

Proactive in large meeting planning, ensuring seamless logistics for successful events.

Notary Public in the state of Florida

EXPERIENCE

SAP AMERICAS, Lake Mary, FL 10/2010 - 10/2023

Support Center Network Coordinator, 12/2021 - 10/26/2023

Work with global teams to deliver region-specific outcomes on operational and project-related activities, particularly in communications, learning and development, and transformational change.

Facilitate open and transparent communications at a regional level by coordinating in-person all-hands meetings and events.

Support local managers to ensure compliance with all internal and external audits by scheduling events and maintaining local, regional knowledge repositories.

Facilitate and schedule employee engagement forums and act as a sponsor for grassroots community events.

Share regional policies, procedures, and best practices with Customer Support Center Leads and Site Coordinators from other regions as required.

Executive Assistant to VP Customer Experience, 07/2014 - 12/2021

Collaborated closely with cross-functional teams and senior management to drive the achievement of strategic business objectives.

Fostered strong partnerships with other executive assistants to facilitate cross-departmental projects and provide comprehensive support.

Managed and streamlined workflows, including monitoring vacation requests, purchase orders, and distribution lists for the portfolio.

Skillfully coordinated global team meetings, including off-site gatherings in diverse international locations, fostering global collaboration.

Organized complex travel arrangements and meticulously handled expense management.

Support Engineer/Active Global Support, 04/2013 - 07/2014

Responded to customer inquiries and gathered detailed information regarding technical issues through phone calls and emails.

Engaged with relevant stakeholders to ensure the prompt resolution of critical situations.

Assisted customers in navigating the SAP Support Portal and guided system access and software downloads.

Identified opportunities to educate internal and external customers to enhance their understanding of SAP products.

Supported team members in handling challenging customer situations.

Customer Insight Team Lead/Customer Experience 01/10 - 04/13

Directly engaged with customers to address the SAP Support Portal feedback, fostering a positive customer experience.

Conducted online tutorials to guide customers on effectively utilizing the SAP Support Portal.

Collected and analyzed customer pain points, effectively communicating them to the appropriate Customer Experience Leaders.

Served as a vital triage point between the Customer Interaction Center and customers, facilitating the prompt resolution of support portal issues.

Assisted in recruiting and scheduling usability sessions to enhance user experience.

Managed the social media Twitter handle, ensuring customers receive prompt assistance in alignment with SAP Support processes.

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