Faleono Tuaone

*** **** **** ******

Gilbert, Az 85233

480-***-****

Objective

To obtain a position that will utilize my skills and offer an opportunity for growth and advancement.

Professional Experience:

LabCorp

Customer Service Representative

June 2021-Present

•Take inbound calls from clients requesting test results, add on test and update information on lab results.

•Do data entry adding add on's for patients and authorization forms sent by clients

CVS Health

Pharmacy Enrollment Coordinator

September 2016-April 2021

•Review pre-enrollment questionnaire by verify pharmacies through OIG, SAM and state Exclusion

•Email and call pharmacy with questions during enrollment process

•Enroll pharmacies in program

Medix/CVS Caremark

Pharmacy Enrollment Coordinator

April 2016-September 2016

•Review pre-enrollment questionnaire by verify pharmacies through OIG, SAM and state Exclusion

•Email and call pharmacy with questions during enrollment process

•Enroll pharmacies in program

Remx/McKesson

Customer Service Representative

February 2016 – March 2016

•Worked alongside McKesson on a project for their new prescription drug

•Handled administrative duties for lab paperwork

•Answered inbound calls from providers and pharmacy to assist with adding labs for dispensing medication

Enerbank USA

Admin Lender Clerk

January 2015 – December 2015

•Processed home improvement loans for customers

•Made outbound calls to check the status on applications if approved, denied or request additional documents.

•Reviewed terms and conditions of loans and provided approval numbers and expirations on loans to customers

•Processed invoices and/or loan document requests from contractors if discrepancies arose

General Dynamics Information Technology

Customer Care Service

September 2013 – December 2015

•Answered inbound calls for the Affordable Care Act

•Assisted customers with applications for medical health and answered question about the health care program

Kelly Services/American Express

Banking

February 2012 – April 2012

•Processed applications that failed for high yield savings and certificate of deposits

•Updated address changes, beneficiary requests and new account forms for withholding status

Kelly Services/American Express

Customer Care Professional

December 2009 – January 2012

•Answered inbound customer service and fraud new accounts call

•Processed new applications with fraud

•Allocated customer service concerns

•Processed outbound applications to finish request

Young Living Essential Oil

Picker/Packer

September 2008 – October 2009

•Picked and packed customer orders

•Supervised area when team leader was not available

Moduslink

Warehouse Issuing Specialist

November 2000 – January 2007

•Printed and issued shop orders for order stagers to pull and assist manufacturing team leads with problems on shop orders

•Provided supervision on order stagers with accuracy on their performances and attendance

•Attended daily meetings and answered calls to help improve the flow of the manufacturing floor

•Specialized in the Issuing Department in assisting the Team Lead with improvements in the area

Education

Murray High School - Murray, Utah

Graduated 6/1989

Salt Lake City Community College - Taylorsville, Utah

Current

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