TINA ACHEY

Very good customer service/empathetic skills

Knoxville, IA 50138

ad4pgy@r.postjobfree.com

+1-641-***-****

Professional attitude, friendly, get the job done! Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Lead Associate/Key Holder

Dollar General - Pella, IA

October 2023 to Present

Count tills, take deposit to the bank, do refunds, stock, cashier Retail Sales Associate

OSL Retail Services Inc - Oskaloosa, IA

May 2023 to July 2023

Sell prepaid and contract cell phones at Walmart. Activate phones. Use cash register. Handle money. Use software for OSL

Tax Preparer (Seasonal)

Jackson Hewitt - Pella, IA

January 2022 to April 2022

Doing taxes, handle money, call clients, take appointments Night Auditor/Front Desk Clerk

GrandStay Hotel & Suites - Landen, OH

April 2021 to April 2022

Count money, charge credit cards, handle billing and receipts Retail Sales Associate

Murphy USA - Knoxville, IA

April 2020 to May 2021

Count money, stock, retail, clean, maintained a high level of service. Night Auditor/Front Desk Clerk

Country Inn And Suites - Pella, IA

July 2019 to August 2020

Do night audit, folios, settle credit cards,make breakfast, laundry and put away, so manager packet Retail Associate/key carrier

Dollar General - Pleasantville, IA

March 2018 to April 2019

Lock doors, set alarm, count drawers, stock shelves, face products, bag items after ringing them up Security Guard

Securitas - Oskaloosa, IA

June 2012 to August 2017

Do patrols around warehouse and make sure air pressures were ok, locked and unlocked doors, watched cameras,

Night Auditor

Super 8, americinn, baymont inn and suites - Pella, IA April 2005 to July 2012

Night auditor, make sure money equals what’s in computer, fold laundry, check people in, make keys, make breakfast

Telemarketer

APAC Customer Service Inc. - Knoxville, IA

September 1997 to February 2002

Cold call customers and sell products

Education

College in Information Technology

Colorado Tech Online - Remote

August 2014 to January 2015

High school diploma

Knoxville High School - Knoxville, IA

August 1997 to January 2000

Skills

• Billing

• Cash Handling

• Marketing

• Microsoft Office

• Receptionist (10+ years)

• Scheduling

• Microsoft Word (10+ years)

• Customer Service

• Journal Entries (4 years)

• Accounting

• Night Audit

• Guest Services

• Office Management (10+ years)

• Data Collection (10+ years)

• Sales (10+ years)

• Financial Statement Preparation

• Data Entry (10+ years)

• Tax Experience (3 years)

• Communication skills (10+ years)

• Time management (10+ years)

• Administrative experience

• Financial Analysis

• Pricing (10+ years)

• QuickBooks (4 years)

• Auditing

• Business Analysis

• Event Planning

• Employment & labor law (10+ years)

• Merchandising

• Hotel experience (10+ years)

• Microsoft Outlook

• Typing

• English (10+ years)

• Word processing (10+ years)

• Computer skills

• GAAP

• Financial Modeling

• Customer service

• Typing

• Front desk

• Office management

• Google Suite

• Bank reconciliation

• Accounts payable

• Payroll

• Cash handling

• Tax experience

• Financial statement preparation

• Financial auditing

• Retail sales

• Guest services

• Marketing

• Journal entries

• Night audit

• Cash register

• Data collection

• Business analysis

• Profit & loss

• Merchandising

• Analysis skills

• Cold calling

• Negotiation

• Outside sales

• Telemarketing

• Financial analysis

• Accounting

• Microsoft Dynamics GP

• General ledger accounting

• Clerical experience

• Security

• Business development

• Windows

Certifications and Licenses

Ptin

December 2023 to December 2024

Ptin to do taxes, did due diligence assessment

Assessments

Sales skills — Proficient

June 2022

Influencing and negotiating with customers

Full results: Proficient

Work style: Reliability — Proficient

July 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Analyzing data — Completed

February 2023

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Completed

Supervisory skills: Motivating & assessing employees — Proficient February 2023

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Customer focus & orientation — Proficient

June 2022

Responding to customer situations with sensitivity Full results: Proficient

Administrative assistant/receptionist — Completed

June 2022

Using basic scheduling and organizational skills in an office setting Full results: Completed

Principles of accounting — Completed

August 2022

Preparing financial records according to federal policies Full results: Completed

Managing accounts in QuickBooks — Proficient

August 2022

Using QuickBooks software to manage business financials Full results: Proficient

Verbal communication — Proficient

December 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Attention to detail — Proficient

December 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Bookkeeping — Completed

April 2023

Calculating and determining the accuracy of financial data Full results: Completed

Data entry: Attention to detail — Completed

March 2023

Maintaining data integrity by detecting errors

Full results: Completed

Attention to detail — Proficient

April 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer focus & orientation — Proficient

December 2021

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

August 2022

Identifying and resolving common customer issues

Full results: Proficient

Front desk agent (hotel) — Proficient

December 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Fast learner, empathetic., And a people person. I love meeting new people. Looking for a career where I can advance.

Contact this candidate