PATRICIA HARDIN

** ****** **, *******, ** ***** · 910-***-****

ad4pg3@r.postjobfree.com

Dedicated Customer Service Representative with thirty years of experience and an associate degree in business administration. Seeking a role within a company in which I can apply my education and knowledge and grow within the company.

EXPERIENCE

JUNE 2019 – JUNE 2020

FINANCIAL CUSTOMER SERVICE AGENT, sykes

Promote bank services and products.

Cross-sell bank products and services based on customer needs, in accordance with the bank’s program standards.

Research and resolve customer issues on personal savings, checking, and lines of credit accounts.

Evaluate customer requests for service charge refunds and process necessary paperwork to refund customer service charges as necessary.

Enter and research member transaction data on the online banking software.

Maintain confidentiality of bank records and client information.

Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers.

FEBRUARY 1990 – CURRENT

BOOKKEEPER / ACCOUNTS PAYABLE SPECIALIST / PAYROLL SPECIALIST M&H construction

Maintain records of financial transactions by establishing accounts; posting transactions; ensure legal requirements compliance.

Prepares financial reports by collecting, analyzing, and summarizing account information and trends.

Complies with federal, state, and local legal requirements by studying requirements; enforcing adherence to requirements; filing reports; advising management on needed actions.

Calculate, post business transactions, process invoices, verify financial data for use in maintaining accounts payable records, and provide other clerical support necessary to pay the obligations of the organization.

Maintains Workers Compensation policy and all information as needed for potential audit.

Assemble invoices to be completed for payment.

Collects timesheet data and payroll information.

Enters data into payroll and administrative databases and software programs.

Calculate wages, benefits, tax deductions, commissions, etc.

Prepare and process paychecks and cash deposits.

Maintain accurate records of payroll documentation and transactions.

Prepare and distributing income statements.

Respond to payroll-related inquiries and resolving concerns.

Perform account balance and payroll reconciliations.

Prepare financial reports for accounting and auditing purposes.

Prepare periodic payroll reports for review by management.

APRIL 2000 – MAY 2012

TEAM LEAD, Unilever

Manage manufacturing activities during the designated shift by leading and motivating shift employees in all areas including safety, efficiency, loss management, quality, and continuous improvement.

Meet legislative requirements by providing instruction in regard to safety procedures and supporting plant SHEQ initiatives as required.

Accountable for the productivity of the site during off shifts by contacting the appropriate resources for issue resolution and providing alternative duties in the event of breakdown or material shortage.

Monitor general performance and behavior of employees and adjust crewing or call in replacements as necessary by interfacing with Facilities Support, Material Planning, Quality Support, Warehouse and other department supervisors to ensure efficient operation to meet plant goals. ·

EDUCATION

MAY 2018

ASSOCIATE OF BUSINESS ADMINISTRATION, robeson community college

JUNE 1983

HIGH SCHOOL DIPLOMA, red springs high school

SKILLS

Communication

Problem Solving

Time Management

Adaptability

Microsoft Word, Excel, PowerPoint, QuickBooks, & Outlook

Organization & Dedication

REFERENCES:

CHRISTY LOCKLEAR 910-***-****

PAT SAMPSON 910-***-****

JANE TILSON 910-***-****

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