C o n t a c t

E d u c a t i o n

067*******

Phone

ad4pfm@r.postjobfree.com

Email

Thembekile Ntsibande

C l i e n t S e r v i c e L i a i s o n

Results-driven and client-focused professional with over four years of experience as a Client Service Liaison. As a seasoned liaison, I have demonstrated the ability to collaborate seamlessly with internal teams, ensuring effective communication and understanding of client needs. I bring strong problem-solving skills to the table, coupled with the capacity to develop and implement strategies that enhance client experiences and retention rates. E x p e r i e n c e

Order Coordination and Processing. Ensuring accurate and timely processing of orders, maintaining a high level of order accuracy. Customer Inquiries and Issue Resolution. Collaborating with clients to identify opportunities for service improvement and increased efficiency. Coordination with Internal Teams. Generating and presenting regular reports to clients and internal stakeholders on service performance. Monitoring and providing real-time updates on the status of shipments.

Order Management. Offering guidance on product selection, order status, and resolving concerns effectively. Managing client accounts and profiles, ensuring accurate information and preferences. Assisting clients with account-related tasks, such as password resets and account security measures. Product Knowledge and Recommendations. Returns and Refunds Processing. Monitoring key performance indicators (KPIs) related to client satisfaction and order fulfillment. Keeping clients informed about order status, promotions, and relevant updates through clear and concise communication.

Billing and Account Management. Technical Troubleshooting. Educating customers on features and benefits, and offering personalized solutions based on their needs. Escalating issues to higher levels of support when necessary and ensuring timely resolution. Quality Assurance. Second in command.

C l i e n t S e r v i c e L i a i s o n

C l i e n t S e r v i c e A g e n t

C u s t o m e r S e r v i c e A g e n t

2022-2023

2020-2021

2015 - 2017

Skynet Worldwide Express

Webhelp (Amazon)

Cell C

Forest High School

Matric

Diploma in Marketing

Management

2008

2012

Microsoft Office

Conflict Resolution

Customer Service

CRM

Collaborative

Teamwork

Team Lead

English

Zulu

Sotho

E x p e r t i s e

L a n g u a g e

2014-2015

C u s t o m e r S e r v i c e A g e n t

Multichoice

Billing and Subscription Management. Creative Problem-Solving. Up-selling and Cross- selling. Technical troubleshooting of signal and/or device issues. Addressing client inquiries promptly and effectively, providing solutions to challenges or concerns. Conducting customer education sessions on new features, upgrades, and self-service options. Managing and resolving customer complaints with a focus on turning negative experiences into positive ones.

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