Augustina Aghaunor

C U S TOMER S U P P O R T S P E C I A L I S T

Phone: +234**********, 080******** Email: ad4pf3@r.postjobfree.com, ad4pf3@r.postjobfree.com Home: Objective

I am an experienced Customer Support Specialist with 5 years of experience in providing quality customer service. I have a passion for problem-solving, a s trong eye for detail, and excellent organizational and communication skills. I have a proven track record of providing knowledgeable and friendly support t o both internal and external customers. I am driven to provide the best customer experience possible, and I believe I have the skills to be an asset to your te am.

Experience

Fairmoney Microfinance Bank

Jun 2022 - Present

Lagos, Nigeria

Creditville Nigeria Limited

Jan 2022 - Jun 2022

Lagos, Nigeria

A

A

Acted as the first point of contact and responded to customer inquiries in a timely manner, ensuring an excellent customer experience.

Interacted with customers in a professional and courteous manner, over the phone and via email, to ad dress inquiries, complaints and provide solutions. Responded to customer requests for products, services, and company information. Conducted customer follow-up to ensure satisfaction, collected feedback and provided solutions to i mprove the customer experience.

Maintained detailed customer profiles to ensure accurate and complete records of communication an d customer service plans.

Customer Service Specialist

Coached and evaluate customer service representatives, providing feedback to help improve perfor mance and customer satisfaction.

Monitored and evaluated customer service calls to ensure compliance with company policies and stan dards.

Conducted customer service training sessions for staff to ensure customer service best practices wer e being followed.

Adaptable and proficient in learning new concepts quickly and efficiently. Customer Service Team Lead (Acting)

Creditville Nigeria Limited

Jul 2020 - Feb 2022

Lagos, Nigeria

Renmoney Microfinance Bank

May 2019 - Mar 2020

Lagos, Nigeria

Parallex Bank

Apr 2018 - Oct 2018

Benin, Lagos

Eternit Nigeria Limited, Delta

Nov 2012 - Oct 2013

Sapele, Nigeria

Hodskey Venture and Consulting

Jun 2007 - Oct 2010

Benin, Nigeria

Education

Delta State Polytechnic

Higher National Diploma

Delta,

Chude Girl's Model Secondary Sch

ool

SSCE

Sapele,

Provided customers with product and service information to resolve customer inquiries. Created detailed reports to document customer service interactions. Resolved customer service issues in a timely and efficient manner. I responded to customer inquiries in a timely manner, ensuring an excellent customer experience. Interacted with customers in a professional and courteous manner, over the phone and via email, to ad dress inquiries, complaints and provide solutions. Customer Service Analyst

I responded to customer inquiries in a timely manner, ensuring an excellent customer experience. Interacted with customers in a professional and courteous manner, over the phone and via email, to ad dress inquiries, complaints and provide solutions. Provided customers with product and service information to resolve customer inquiries. Created detailed reports to document customer service interactions. Responded to customer requests for products, services, and company information. Customer Service Executive

Developed sales strategies to capture new accounts and grow existing clients. Ensure each loan disbursed complies with the bank's lending procedures and policies Compiled daily and monthly marketing and sales reports to support business planning Followed up with customers and the necessary teams to ensure the resolution of all customer complai nts.

Sales Executive

Inspected facilities for adherence to fire, hazard, and safety guidelines. Inspected worksites, practices, and gear for compliance with established safety standards. Maintained an updated inventory of facility maintenance supplies and distributed them as needed. Facility/Assistant Safety Officer

Responded to customer requests for products, services, and company information. Answered constant flow of customer calls with minimal wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer n eeds and resolving concerns.

Provided primary customer support to internal and external customers. Offered advice and assistance to customers, paying attention to special needs or wants. Customer Service Representative

Oct 2010 - Nov 2015

Business Administration And Management Studies

Sep 2001 - Jul 2006

Skills

Customer service

Interpersonal Skills

Communication Skills

Customer Service Skills

Technical Knowledge

Certifications

A l ison

Dec 2022

Renmoney MFB

Jan 2019

National Youth Service Corp

Apr 2017

Awards

Banker's Academy

Jul 2022

Communication Problem-Solving Attention to Detail

Collaboration Patience Adaptability

Verbal Communication Written Communication Listening Skills chat and email skill

Patience Problem-Solving Empathy

Computer Literacy Software Troubleshooting

https://alison.com/certification/check/$2y$10$AEkVHcEs4tzChml1CP9RU.I9cmiHzUxmBvtAdIl4f9g5A3vVr kntK

Customer Service Skills

Anti-Money Laundering/Combating The Financing Of Terrorism https://drive.google.com/file/d/1zWKcPGN26UtG31Ql_KbPEfyjD3d1tkCl/view?usp=drivesdk Certificate Of National Service

https://drive.google.com/file/d/194NjwfE2VruCa6ECNArXxada5_6fpVb9/view?usp=drivesdk Global AML For Nigeria

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