Ramesh T.

Career Objective: To be associated with a progressive organization that can provide me with a dynamic work sphere to extract my inherent skills as a professional, use and develop my aptitude to further the organization's objectives, and also attends to my carrier target in progress.

Professional Summary: With over 22 years of dedicated industry experience, I am an astute professional proficient in various domains (listed below). Throughout my career, I have consistently demonstrated a keen eye for detail, exceptional organizational skills, and a commitment to delivering high-quality results. My diverse skill set enables me to adapt quickly to evolving tasks and challenges, ensuring efficiency and effectiveness in every project I undertake. Passionate about leveraging technology and innovation to streamline processes and enhance productivity, I thrive in dynamic work environments where my expertise can make a significant impact.

Back Office - Non-Voice

Multimedia/Knowledge Management

Data Entry / Processing / Conversion

Database Management/Customer-Client Relationship Management

Data Quality Assessment

EDP/DTP Mgmt. (Publishing and Graphics)/PPT Presentations

Transaction Processing

Content Editing

Customer Support-Email

Office Administration

Web Research (Online/Offline)

Front Desk Support

MIS Reporting (Advanced Excel)

Business Correspondence

Core Competencies:

Team Player with excellent verbal & written communication skills in English

Advanced Computer skills in MS-Office (Advanced Excel, Word, PowerPoint, Access), Open Office/Libre Office and a Online Course Certification in “Artificial Intelligence, Machine Learning, Deep Learning (AI, ML, DL) in Business”

Prior experience in E-Publishing, Medical Billing, and Working knowledge in E-Commerce.

PROFESSIONAL EXPERIENCE

Springbord Systems Pvt. Ltd. October 2021 to September 2023

Analyst (QC)

Managed efficiently the Production and QC works, lead QC teams and given extensive training to team members, Adhoc MIS reporting to the Manager and the Management on a daily basis. The Core process is Non-Finance which involved the processing of Annual Returns Filing of the companies (MGT, AOC files) and ensuring utmost quality in the client deliverables. Played a pivotal role in attaining quality feedback from the Clients for the team. Also worked in other projects of the company and assisted to deliver in time.

Tools: MS-Office/WPS Office, Bahamas CRM Tool, Google Sheets

Wheecon Instruments Private Limited Feb-May 2019 & Jan-Mar 2020

Senior Executive –Data Processing

Efficiently managed independently the EDP, IT, DTP activities which include maintenance of windows server and workstations, system troubleshooting, coordinating with vendors and internet service providers in case of issues.

Handling support services (word templates, preparing invoices, digital conversion of data, sending emails, and follow-ups with clients/vendors) for Sales, Service, Purchase, Tenders, Stores, Software, and Accounts departments.

Scanning large volume documents (Sales, Service, and Purchase) and handling voluminous Xerox activities.

Travel arrangements (ticket booking – Train/Bus) for staff, physical file handling for sales, service, purchase activities, equipment maintenance, AMC renewals, service call.

Reporting to MD and AGM and assisting in their daily routine such as Email Management, File Maintenance, Coordinating with Branch Offices in Chennai, Delhi, Mumbai regarding system and email issues, AMC, and other approvals from MD

Also managed HR activities such as sending emails and calling candidates and arranging for interviews, maintaining job listings, and posting job advertisements on Naukri Portal in the event of absence of the person concerned

Managed the overall office activities which include General Office Admin, Front Office, Stock Maintenance of Computers, Stationery, Equipment

Tools: MS-Outlook Advanced Excel & Word 2010, PageMaker, Photoshop.

Cosmic Global Limited September – December 2018

Junior Project Coordinator (Translation)

Responsible for the complete delivery of jobs to the clients within the deadlines by coordinating with the production team (in-house) and outsourced translators (worldwide) and follow-up through emails and calls, quality checking, and reporting to TL and Managers in the event of deadline extension and issues in the allocated jobs.

Tools: MS-Outlook, Advanced Excel & Word 2010

Apex Business Consulting Services January – April 2018

Senior Research Associate

The job involves Prospect Research for Clients by doing research online for influential donors for the Hub (Client) provided.

Preparing ad-hoc MIS reports being sent to the client.

Tools: MS-Office (Advanced Excel, Word), Internet

Relationship Science India Pvt. Ltd February 2011 – June 2016

Senior Research Analyst

Achievements:

Achieved an overall average of over 99% quality in all the projects assigned. Inducted into the “Hall of Fame” 4 times and also received the “Employee of the Month” STAAR Award for May 2014

Responsibilities:

Efficiently handled the daily client requests (jobs/tickets), workflow management, team handling, checking for data quality (primary/secondary research), and content editing of documents and delivery of projects to clients in time.

Prepare ad-hoc MIS reports on a quarterly, monthly, weekly, and daily basis

Expertise in the Lawyers Process and also conducted process training for other sectors in the company

Assist team in process automation and reporting using Excel

Tools: Open Office Calc 3.0, Tools, Advanced Excel 2013, CRM tool, online research tools and social networking

Early Career:

October 2009 – May 2010 - Team Leader - Imarque Solutions P. Ltd., Chennai

Team Handling-E-Publishing (STM Journals), E-learning, Medical Billing, Telecom, Insurance, Lead Generation (Sales), GIS and MIS Reporting

October 2006 – September 2008 - Project Coordinator - Williams Lea India Pvt. Ltd, Chennai

Team Handling, Data Quality in Investment Banking – Presentation Services (Corporate AGM live presentations, road shows in US/UK)

November 2003 – September 2006 - Junior Analyst (KM/MM) - Barry-Wehmiller International Resources P. Ltd. (BWIR), Chennai

Customer Support (Email), Knowledge & Multimedia Management, CRM, MIS Reporting, Image Processing, PPT presentations.

July –October 2003 - Transaction Processing Executive - Reliance Infocomm Ltd.(OTC) Data entry in Tally ERP9

May 1994 –July 2002 - Computer Operator (EDP/DTP)- C.P.R. Environmental Education Centre

[EDP/DTP/Database Management, PowerPoint Presentations, MIS Reporting, FoxPro Programming, Software/Hardware and Networking - Troubleshooting, Installation & Management, Accounts & Administration]

December 1993 – March 1994 – EDP Assistant – Greaves Cotton Ltd. – Entry of Factory man-hours, accounting, budgeting.

Masters, Computer Applications (MCA} Graduated, May 2002

University of Madras, Chennai

Bachelor, Science (Mathematics) Graduated, Sept 1992

D.B. Jain College, Chennai

Applications: Google Sheets, MS-Office Suite, Open/Libre Office, Tally ERP9, Wings, MS-Visio, Lotus Notes, MS-Outlook

Operating Systems: Windows, Novell, DOS

Databases: MS-Access, Dbase III+, FoxPro, PL/SQL

Graphics/DTP: Adobe Suite: PageMaker, Photoshop, CorelDraw, Illustrator, Frame Maker, Acrobat

Tamil (Native)

English (Expert)

Hindi (Basic)

Father’s Name: N. Thyagarajan Date of Birth: June 09, 1970

Address: F2, SRI BALAJI FLATS, PLOT NO.1, THANIGAI STREET, ARULMURUGAN NAGAR,

KILKATTALAI, CHENNAI - 600 117, TAMIL NADU, INDIA

Declaration :

I, Ramesh T, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.

Ramesh Thyagarajan Chennai, Tamil Nadu

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