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Alice Orr

Customer service / care

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Hostess server and Supervisor with over 8 years of experience in enhancing customer service and team.

productivity. Demonstrated ability to manage customer seating with efficiency and resolve conflicts positively,

contributing to a welcoming atmosphere. Proven leadership in supervising team operations, implementing

innovative strategies that resulted in a 20% productivity boost. Adept in problem-solving, time management,

and critical thinking, with a vision to drive future innovations in customer service and care.

EMPLOYMENT HISTORY

Supervisor

‘Waiakea ine, Hilo hawaii — Jan 2018 - Mar 2022

‘+ supervised team operations t Waiakea Ine

‘Implemented innovative strategies for efficiency.

‘+ Enhanced collaborative work environment.

+ Resolved complex operational issues.

+ Boosted productivity by 208 from 2018 to 2022.

‘Eager tolearn and apply new skills, consistently meeting deadlines with a proactive approach,

‘+ Analyzed operational workflows, leading toa streamlined process and 20% productivity boost.

+ Drove cam to exceed performance goals, achieving 220% increasein efficiency over 4 years.

Hostess server

Hawaiian style cafe Hilo hawaii— Feb 2016- fan 2024

‘+ Managed customer seating arrangements with efficiency

‘+ Provided exceptional customer service

‘+ Maintained a clean and init

+ Resolved conflicts with a postive attitude

‘+ streamlined seating process, enhancing customer flow and satisfaction,

‘+ Ensured spotless dining area, contributing toa welcoming atmosphere.

‘+ Optimized conflict resolution methods, maintaining a harmonious dining experience

SKILLS

Problem-solving ‘Time management

Leadetship CCommnication

“Teamwork Adapeabilty

ical thinking cor

EDUCATION

Bachelor in computer science

American Intercontinental University, Online — £42023

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