Front Desk Service Representative
Resume:
Erica Cruz
Altoona, PA *****
***************@*****.***
Person that loves to learn new things I adapt and learn very fast .I am Bilingual person Fluent in Spanish and English .I am a Single mother of 2 . I have 10 years of experience In Customers service Representative call centers based jobs and Remote work-work from home experience and set up. Troubleshooting experience with cable & satellite 5yr in Hospitality in hotels as well as auditing . Willing to relocate to: Hartford, CT - Florida
Authorized to work in the US for any employer
Work Experience
Appointment Setter
Momentum Solar - Remote
April 2022 to June 2023
Call client to make appointments for solar installation getting their addresses information . Ask qualified questions nonstop calling repetitive calling and Temporary work Front Desk Clerk
Microtel Inn & Suites - Altoona, PA
March 2021 to April 2022
Maintain a clean space answer phones,make reservation conduct night audits . Answer phone make reservations. Accept payments.
Front Desk Clerk/Night Auditor
Courtyard by Marriott - Altoona, PA
August 2018 to May 2021
Assist guest in finding their rooms, maintain front desk representable, answer phones transfer calls to rooms, cashier at the front desk,stand for 8 hrs of the day maintain lobby clean . Also worked in the Bistro assisting guest ordering food, bartending for the guest as well. Server
Olive garden - Altoona, PA
April 2017 to December 2020
Welcome all guest to a family oriented restaurant, prepare drinks, sales skills in food and drinks appetizers, put in food orders as per guest.
Store Manager
f.y.e - Palm Bay, FL
May 2015 to September 2017
Maintain store, insure part time employees have their daily task. And sale goals submit payroll Pos. Manage daily emails . Open& closed store. Maintain register.Responsible for the oversight of all part time employees.Ensures the store is clean and well stocked with all available products for customer purchase. Completes a weekly schedule of all employees.Fills in to cover employee call offs. Completes daily paperwork and works towards monthly goal Communicating with office personnel to ensure all supplies are kept stock Responsible for new hire training Customer Service Rep
Bed bath and Beyond - Altoona
October 2016 to March 2017
Assist customer find the best home products, towels, curtains, bathroom decor, stock inventory and cashier.
Beauty Representative Seasonal
Ulta - Altoona, PA
November 2016 to February 2017
Assist guest in finding the best skin product that suits them best, make up, creams, eyeshadows, lipsticks, introduce guest to new brands.make appointments for waxing eyebrows, and cashier. Customer Service Representative/Call Center
New/asurion - Altoona, PA
October 2010 to May 2015
answer inbound calls, assist customer with adding/ removing services to their account, schedule appointments for technicians. guide customers on fixing issues over the phone, pay bill, disconnect services, schedule moves.
Customer Service Representative
American customer care - Altoona, PA
September 2009 to August 2010
inbound/outbound calls, assist customer setting up packages for purchase for Beauty products, assist customer order coupons books, and take surveys.
Retail Manager
Journeys - Melbourne VIC
November 2007 to August 2009
Order sneakers and other inventory items online order to store,maintain store appearance, set up tables with new shoe models for advertisement.submit payroll, add Sales Spreadsheets from previous year to determine how far or close to quota was reached, inventory count. Receptionist/Administrative Assistant
Great clips - Melbourne, FL
July 2005 to August 2008
Assist guest with Appointments for haircuts, answer phones, add personal information on computer to save previous haircut information. maintain store neat and clean . Education
Credits in Pharmacy Technician
Everest University - Eau Gallie, FL
August 2008 to August 2010
High school diploma
Bayside High School - Palm Bay, FL
August 2003 to May 2007
Skills
• Customer Service
• Server
• POS (2 years)
• training
• Sales
• fast learner
• Word
• Microsoft Office
• MS Office
• Microsoft Excel
• Powerpoint
• Organizational Skills
• Cooking
• Restaurant Experience
• Upselling
• Host/Hostess
• Bartending
• Night Audit
• Cleaning Experience
• Cash Handling
• Cold Calling
• Retail Sales
• Busser
• Guest Services
• Retail Management
• Merchandising
• English
• Kitchen Experience
• Front Desk
• Office Management
• Marketing
• Food Preparation
• Management
• Technical support
• Typing
• Hotel experience
• Management (5 years)
• Microsoft Outlook
• Store Management Experience
• Administrative Experience
• Supervising Experience
• Quality Assurance
• Inventory Control
• Travel planning (2 years)
• Payroll
• Sales Management
• QuickBooks
• Google Docs
• Spanish
• English
• Pricing
• Zendesk
• Customer service
• Bilingual
• Microsoft Word
• Data entry
• Computer skills
• Communication skills
• Upselling
• Live chat
• Outbound sales
• Technical support
• Medical terminology
• Sales
• Typing
• Help desk
• Retail sales
• Customer relationship management
• Clerical experience
• Front desk
• Training & development
• Supervising experience
• POS
• Accounts receivable
• Guest services
• Leadership
• Serving
• Telecommunication
• Operating systems
• Marketing
• Dealership experience
• Mac OS
• Quality assurance
• iOS
• Restaurant experience
• Office management
• Inside sales
• Telemarketing
• Windows
• Salesforce
• Databases
• Social media management
• Scripting
• Fashion retail
Languages
• Spanish - Fluent
Certifications and Licenses
Food Handler Certification
Driver's License
Assessments
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
August 2022
Influencing and negotiating with customers
Full results: Proficient
Management & leadership skills: Impact & influence — Completed January 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Customer service — Proficient
May 2023
Identifying and resolving common customer issues
Full results: Proficient
Retail customer service — Proficient
August 2023
Responding to customer situations in a retail setting Full results: Proficient
Administrative assistant/receptionist — Proficient October 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
May 2023
Responding to customer situations with sensitivity Full results: Proficient
Front desk agent (hotel) — Completed
October 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Completed
Call center customer service — Proficient
June 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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