Erica Cruz

Altoona, PA *****

ad4pbt@r.postjobfree.com

+1-321-***-****

Person that loves to learn new things I adapt and learn very fast .I am Bilingual person Fluent in Spanish and English .I am a Single mother of 2 . I have 10 years of experience In Customers service Representative call centers based jobs and Remote work-work from home experience and set up. Troubleshooting experience with cable & satellite 5yr in Hospitality in hotels as well as auditing . Willing to relocate to: Hartford, CT - Florida

Authorized to work in the US for any employer

Work Experience

Appointment Setter

Momentum Solar - Remote

April 2022 to June 2023

Call client to make appointments for solar installation getting their addresses information . Ask qualified questions nonstop calling repetitive calling and Temporary work Front Desk Clerk

Microtel Inn & Suites - Altoona, PA

March 2021 to April 2022

Maintain a clean space answer phones,make reservation conduct night audits . Answer phone make reservations. Accept payments.

Front Desk Clerk/Night Auditor

Courtyard by Marriott - Altoona, PA

August 2018 to May 2021

Assist guest in finding their rooms, maintain front desk representable, answer phones transfer calls to rooms, cashier at the front desk,stand for 8 hrs of the day maintain lobby clean . Also worked in the Bistro assisting guest ordering food, bartending for the guest as well. Server

Olive garden - Altoona, PA

April 2017 to December 2020

Welcome all guest to a family oriented restaurant, prepare drinks, sales skills in food and drinks appetizers, put in food orders as per guest.

Store Manager

f.y.e - Palm Bay, FL

May 2015 to September 2017

Maintain store, insure part time employees have their daily task. And sale goals submit payroll Pos. Manage daily emails . Open& closed store. Maintain register.Responsible for the oversight of all part time employees.Ensures the store is clean and well stocked with all available products for customer purchase. Completes a weekly schedule of all employees.Fills in to cover employee call offs. Completes daily paperwork and works towards monthly goal Communicating with office personnel to ensure all supplies are kept stock Responsible for new hire training Customer Service Rep

Bed bath and Beyond - Altoona

October 2016 to March 2017

Assist customer find the best home products, towels, curtains, bathroom decor, stock inventory and cashier.

Beauty Representative Seasonal

Ulta - Altoona, PA

November 2016 to February 2017

Assist guest in finding the best skin product that suits them best, make up, creams, eyeshadows, lipsticks, introduce guest to new brands.make appointments for waxing eyebrows, and cashier. Customer Service Representative/Call Center

New/asurion - Altoona, PA

October 2010 to May 2015

answer inbound calls, assist customer with adding/ removing services to their account, schedule appointments for technicians. guide customers on fixing issues over the phone, pay bill, disconnect services, schedule moves.

Customer Service Representative

American customer care - Altoona, PA

September 2009 to August 2010

inbound/outbound calls, assist customer setting up packages for purchase for Beauty products, assist customer order coupons books, and take surveys.

Retail Manager

Journeys - Melbourne VIC

November 2007 to August 2009

Order sneakers and other inventory items online order to store,maintain store appearance, set up tables with new shoe models for advertisement.submit payroll, add Sales Spreadsheets from previous year to determine how far or close to quota was reached, inventory count. Receptionist/Administrative Assistant

Great clips - Melbourne, FL

July 2005 to August 2008

Assist guest with Appointments for haircuts, answer phones, add personal information on computer to save previous haircut information. maintain store neat and clean . Education

Credits in Pharmacy Technician

Everest University - Eau Gallie, FL

August 2008 to August 2010

High school diploma

Bayside High School - Palm Bay, FL

August 2003 to May 2007

Skills

• Customer Service

• Server

• POS (2 years)

• training

• Sales

• fast learner

• Word

• Microsoft Office

• MS Office

• Microsoft Excel

• Powerpoint

• Organizational Skills

• Cooking

• Restaurant Experience

• Upselling

• Host/Hostess

• Bartending

• Night Audit

• Cleaning Experience

• Cash Handling

• Cold Calling

• Retail Sales

• Busser

• Guest Services

• Retail Management

• Merchandising

• English

• Kitchen Experience

• Front Desk

• Office Management

• Marketing

• Food Preparation

• Management

• Technical support

• Typing

• Hotel experience

• Management (5 years)

• Microsoft Outlook

• Store Management Experience

• Administrative Experience

• Supervising Experience

• Quality Assurance

• Inventory Control

• Travel planning (2 years)

• Payroll

• Sales Management

• QuickBooks

• Google Docs

• Spanish

• English

• Pricing

• Zendesk

• Customer service

• Bilingual

• Microsoft Word

• Data entry

• Computer skills

• Communication skills

• Upselling

• Live chat

• Outbound sales

• Technical support

• Medical terminology

• Sales

• Typing

• Help desk

• Retail sales

• Customer relationship management

• Clerical experience

• Front desk

• Training & development

• Supervising experience

• POS

• Accounts receivable

• Guest services

• Leadership

• Serving

• Telecommunication

• Operating systems

• Marketing

• Dealership experience

• Mac OS

• Quality assurance

• iOS

• Restaurant experience

• Office management

• Inside sales

• Telemarketing

• Windows

• Salesforce

• Databases

• Social media management

• Scripting

• Fashion retail

Languages

• Spanish - Fluent

Certifications and Licenses

Food Handler Certification

Driver's License

Assessments

Customer focus & orientation — Proficient

October 2021

Responding to customer situations with sensitivity Full results: Proficient

Sales skills — Proficient

August 2022

Influencing and negotiating with customers

Full results: Proficient

Management & leadership skills: Impact & influence — Completed January 2023

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed

Customer service — Proficient

May 2023

Identifying and resolving common customer issues

Full results: Proficient

Retail customer service — Proficient

August 2023

Responding to customer situations in a retail setting Full results: Proficient

Administrative assistant/receptionist — Proficient October 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Work style: Reliability — Proficient

October 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer focus & orientation — Proficient

May 2023

Responding to customer situations with sensitivity Full results: Proficient

Front desk agent (hotel) — Completed

October 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Completed

Call center customer service — Proficient

June 2023

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate