Curriculum Vitae of Margaret Coxen

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MARGARET COXEN

Tel: 081-***-**** ad4pam@r.postjobfree.com Boekenhoutfontein - BS7, Boshoek, Rustenburg, 0300

SUMMARY:

I am well spoken, energetic, confident and personable. I am an efficient and professional candidate with over 10 years’ experience working in the corporate, motor & medical industries, as well as retail. I have extensive experience in: Front office, credit & debt controlling, administration & sales, system setup & office management. I am currently unemployed and am seeking permanent employment which I am able to start immediately.

SKILLS:

Able to thrive in a challenging work environment.

Able to succeed and work well while under pressure.

Attention to detail, planning and organisational skills.

Believing in teamwork and good communication.

Well-spoken in Afrikaans and English. Verbal and Written

Very comfortable taking leadership & responsibility on projects.

Working in a company setting as well as individually.

Experience in medical and dental and front office reception, admin & medical aids.

Experience in retail, debtors and creditors, sales, customer service.

Passionate and positive outlook on every situation.

Good people skills and always professional

Various admin-, accounting-, in house admin programs and packages- knowledge and experience.

EDUCATION:

SECONDARY EDUCATION

LAST SCHOOL ATTENDED: Hoërskool Die Fakkel

HIGHEST GRADE PASSED: Grade 12 (Matric)

YEAR COMPLETED: 2002

SUBJECTS:

Afrikaans

English

Mathematics

Business Economics

Computer Science

Typing

TERTIARY EDUCATION

INSTITUTION: Intec College

QUALIFICATION: Certificate in Medical & Dental Reception YEAR COMPLETED: 2005

COMPUTER LITERACY:

Ms Office, Excel, Word, Outlook & Internet

Typing speed of 34wpm

Pastel- Sage & Evolution, Pastel Express V14, Pastel V17-19, Pastel Online 2019 / Accpac

Tall Order – MyStock (Hospitality)

Access/Unis and Web-register (Clock-ins)

Solumed + Medimass & Medimass 2 (Medical)

Automate + Partnernet + Elsawin + TMS (Automotive)

Ariba (Mining) + Precoro (Procurement/ Mining)

Curriculum Vitae of Margaret Coxen

2

EMPLOYMENT EXPERIENCE:

RUSTENBURG STEEL CONSTRUCTION 18 January 2024 – 29 February 2024 Receptionist and Procurement Assistant Temp Assignment / Temp Contract Duties & Responsibilities:

Receptionist:

Answering and handling of the Switchboard and diverting all calls to relevant departments

Message taking – Accurately and in detail and passed on

Checking emails and correspondence done in a timeously manner.

Communications with Tender requests to the relevant persons responsible.

Casing Quotes submitted to customers.

Procurement Assistant:

Quotations – Requested from Suppliers for Mine Sites/ Site Clerks

Complete order process from start to finish, which include the following procedures: Collect RTO`s from different sites,

Capture and Quote on RTO`s – updated daily on the Buy-Out Registers Request purchase orders for quotations done

Order stock once purchase order has been received

Checking, picking and packing stock for orders

Delivery of stock to site or Site Clerk

Complete the order process with all documents attached, to send to head office for payment processing

Suppliers:

Request quotes for stock orders

Placing of orders: Follow up, delivery/collection, and receiving of stock/orders GRV and stock control, credit notes, or back orders

Stock control:

Compare stock received from suppliers with delivery notes and invoice, credit notes, short stock Daily updating of all Buy-Out registers and reporting to Site Buyer Precoro MS Office- Excel, Word, Outlook Internet SUNDOWN COUNRY ESTATE (BOSHOEK) 11 September 2023 – 17 January 2024 Receptionist and Hotel Stock Controller Festive Season Temp Contract Duties & Responsibilities:

Receptionist:

Answering and Handling Switchboard, assuring correct diverting of telephone calls to the relevant departments

Attending to guests personally and telephonically

Making accommodation bookings telephonically, personally and via booking apps.

Ensuring updated arrival and departure lists

Ensuring all guests supply correct and valid personal documents, and that payments are submitted before booking in and verification there of

Checking reviews and commenting / replying to guest comments / complaints

With complaints- offering solutions of improvement on service, and discussed in weekly management meetings.

Hotel Stock Controller:

Stock control over various departments: Food and Beverage (F&B), Kitchen, Housekeeping

Stock taking of all these departments on a daily, weekly and monthly basis- with accuracy and attention

Ordering of stock from suppliers to ensure hotel stock capacity is met and to avoid shortfall of stock items

Processing of all stock takes on Tall Order – MyStock

All processing of orders from Suppliers which include:

Quotes, Purchase orders, Receiving of Stock, Capturing of stock, Follow-up on short supplied stock, Credit notes, Monthly invoicing and Statements

Capturing and processing all received stock on Tall Order and distributing it to the relevant departments for correct allocation

Weekly and Monthly Stock reports done on all departments and reporting thereof to higher management (Weekly management meetings)

Tall Order – MyStock Benson & Booking.com MS Office- Excel, Word, Outlook Internet Curriculum Vitae of Margaret Coxen

3

BERMINE SUPPLIES & SERVICES (RUSTENBURG) December 2021 – September 2023 Admin & Sales Assistant Retrenchment

Duties & Responsibilities:

Sales and Customer Service

Quotations – Customers and Suppliers

Complete order process from start to finish, which include the following procedures: Collect RTO`s from Almar for different sites, if not emailed or hand delivered Capture and Quote on RTO`s

Request purchase orders for quotations done

Order stock once purchase order has been received

Checking, picking and packing stock for orders

Invoicing of orders

Delivery of stock to site or Almar office

Complete the order process with all documents attached, to send to Torrofin and head office for payment processing

Suppliers:

Request quotes for stock orders

Add mark-up on prices for quotes to clients

Placing of orders: Follow up, delivery/collection, and receiving of stock/orders GRV and stock control, credit notes, invoicing

Stock control:

Compare stock received from suppliers with delivery notes and invoice, credit notes, short stock Weekly and monthly stock take

All adhoc duties & housekeeping

Inspection and reporting on delivery vehicle

Courier quotes and collection bookings for stock from suppliers

Open & Close of store when necessary

Managing assistant- In charge when manager is away Pastel Sage MS Office- Excel, Word, Outlook Internet TAU ROLLERMEULE ANIMAL FEEDS (BRITS) July 2019 – September 2021 Admin & Sales Assistant End of Contract

Duties & Responsibilities:

Customer assistance in products and information telephonically and personally

Customer Processing: Quotes & invoicing on Evolution, delivery schedules and logs on Excel

Scheduling delivery of purchases to customers and keeping a log sheet

General Admin Duties- Answering telephone calls and responding to e-mails

Bank Recons – Day and Monthly

Cashier & Front desk assistant

Maintaining the daily float and change- Bank and G4S cash handling.

Petty cash and petty cash recons done daily

Daily cash up and register records

Daily stocktake and up keeping of the store

Ordering of animal feeds and confirming received animal feed stock from H/O

Supervisor to co-workers, managing sales, stores efficiency and productivity

(when the manager is away from the depot)

Opening and closing of the store.

Pastel Evolution Ms Office, Excel, Word & Outlook Internet TSHEPANANG MINING SUPPLIES January 2013 – May 2019 Financial Director Assistant & Junior Bookkeeper Retrenchment Duties & Responsibilities:

Costing & quotes:

Working on Ariba

submissions of quotes and Invoices

Vendor applications & customer follow up

Typing of quotes & various documents

Customer Invoicing & statements - daily and monthly

Debtors:

Telephonic collections of outstanding debtors

Dealing with customer queries

Telephonic

Invoicing:

Logging of technician calls

Send technicians to site

Follow up on technicians visit to site and work done Capture technicians work done on Pastel & compare to job card Add labour to invoices / job cards

Curriculum Vitae of Margaret Coxen

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Creditors:

Payment Schedules

Processing payments- Suppliers

Bank statements processing and capturing

Payroll and HR:

Employee details, contracts, and information update/renew Register fingerprints on unis for Clock-ins

Link Unis with Web-register

Check Clock-ins Web-register

Daily Teltrace reviews for monthly telephone deductions Preparation for salary payments of timesheets done on Excel Includes checking job cards and timesheets for overtime, bonusses, deductions, etc. Pastel ARIBA Accsess Unis & Web-register Ms Office, Excel, Word & Outlook Internet GATEWAY VOLKSWAGEN (CARLETONVILLE) September 2009 - November 2012 Service Advisor & Service Manager Assistant Contract End – Relocated Duties & Responsibilities:

Ensuring a professional and tidy front desk at all times

Ensuring clients are satisfied and offering friendly professionalism at all times

Assisting clients telephonically & personally with: Bookings, Queries, Vehicle repairs, vehicle progress, CSI

Quotations:

Typing of quotations and sending them to clients and insurances Sourcing part prices

Adding photos to quotes

Comparing part prices and availability

Bookings:

Clients’ vehicles for repairs

Preparing of client files for the booked date together with tags and stickers Parts follow up and queries related to service or repairs on vehicles

Checking in of Vehicles on TMS (phone app)

Invoicing:

Labour and work done on vehicles calculate and check Service schedules compare and check for correct pricing Confirm warranty / maintenance plan costing

Ensure all relevant documentation is attached with invoicing

CSI (Customer Satisfaction Index)

Follow up call to clients with regards to vehicle service & satisfaction within 3 days

Vehicle inspection after service/repairs

Vehicle inspection with client when collecting their vehicle Automate Partnernet Elsawin TMS (mobile app) Ms Office, Excel, Word & Outlook Internet Pastel H+H MEDICAL & DENTAL CENTRE & PHARMACY (JHB) July 2003 - August 2009 F/Shop Assistant and Data Capturer (Pharmacy Department) Resigned – Relocated Advanced to

Receptionist & Admin Assistant (Medical & Dental Centre) Duties & Responsibilities:

Handling telephone calls via switchboard

Accurate messages passed on to correct and relevant doctors and departments

Ensuring a neat and professional front desk at all times

Attending to patients personally and telephonically

Data capture of stock received

Stock queries, returns and order placing

Stock control

Booking appointments and confirmations of patients to see doctor

Medical aid authorisations, conformations and queries

Theatre bookings and procedures

Filing and all administrative and adhoc duties

SoluMed MediMass & MediMass 2 Accpac Ms Office, Excel, Word & Outlook Internet

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