Customer Service Document Controller

Contact

Education

+968-********

Phone

********@*******.***

Email

Oman, Muscat, Al Khoud

Address

Eman Al Ajmi

J o b S e e k e r

Document Controller with 8 years of experience in administrative and contract administration in the construction industry. I have a proven record of working on major airport projects in Oman. Skilled in Microsoft, Document Management System, and offers strong communication skills.

Experience

Involved in multiple projects such as:

• Al Sharqiyah Expressway Project

• Development of Muscat International and Salalah Airports Project

• Muscat National Development and Investment Company (ASAAS) Responsibilities/Tasks:

•Managed all outgoing contracts, claims, and commercial documents including registering, uploading, and transmitting to the contractor, PMC, and client

•Reviewed all outgoing draft correspondences and assured that proper attributes and contacts are assigned correctly

•Developed and maintained document control processes for the efficient management and recording

•Performed file backup to help ensure proper storage and archiving of electronic registers

• Provided advice on procedures of issues and methods in accessing the system

• Managed, maintained, and assured that all-important documents were properly filed and easily accessible.

Responsibilities/Tasks:

• Provided customer service using the reservations system Amadeus

• Dealt directly with customers by telephone

• Responded promptly to customer inquiries

• Handled and resolved customer complaints

• Provide pricing and information for the itinerary

• Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services Document Controller

Customer Service

April 2015- March 2023

September 2014 – February 2015

Hill International l Oman, Al Adahiba

Qatar Airways and Bank Muscat, Oman, Muscat

Ummam Bint Abe Al Ass

Bachelor in Bussines Adminstration

High school Diploma

2014

2009

Microsoft Programs

Translating

Aconex

PMWEB Program

English

Arabic (Mother Tongue

Expertise

Language

April 2013 – June 2013

Larsen & Company Al Kuwair, Muscat, Oman

Responsibilities/Tasks:

•Handled time sheets, petty cash reconciliations, and recording of supplier bills

•Prepared office and staff utility bill schedules

•Updated and filed invoices in the accounting system Accountant Assistant

Waljat College of Applied Science

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