Sales Associate Customer Service
Resume:
Marissa Sandiford
**************@*****.***
Work History
Sales Associate Ashley Home Store Tacoma, WA 2021-2022
• Greet and engage customers
• Able to build rapport through active listening and my ability to demonstrate product knowledge.
• Ability to qualify, and overcome objectives by pointing out features, benefits, and financing.
• Resolved customer concerns with strong verbal and written communication skills.
• Follow up calls, and emails inviting guests back or to update and verify delivery date.
• Extremely motivated and able to hold myself accountable for my progress in sales and add-ons.
• Recognized as employee of the month 5 times for highest Mattress sales, and furniture protection.
• Set up financing through waterfall kiosk by enticing customers with current promotions.
• Consistently asked customers about mattresses, financing, delivery and set up, furniture protection even if they came in just to look for a side table or lamp. Lead Opening Server Black Angus Lakewood, WA 2019-2021
• Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
• Effectively communicate with guests and co-workers verbally and through POS to ensure guest satisfaction.
• Suggest additional items to increase both personal and restaurant sales.
• Train new employees.
• Set up kitchen, reservations, and dining room as opening server.
• Employee of the month several times for Highest sales and add-ons. Olive Garden Server 2015-2018 Puyallup, WA 2015-2018
• Able to maintain excellent customer service while multitasking in a high volume.
• Maintain updated knowledge of food, drink, and wine menu.
• Must be able to not only suggest but inform guests on wine selection.
• I.e. body type, best pairings, flavors, and regions grown.
• Pre-bus tables, run food and drinks, complete before and after shift side work.
• Maintain calm demeanor under stressful conditions, teamwork and communication skills.
• Meet daily, weekly, and monthly sales/ add-ons standards.
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