Eric L. Beaufort

**** **** **** *****

Ellenwood, GA 30294

ad4p9w@r.postjobfree.com

347-***-****

QUALIFICATIONS SUMMARY

Trustworthy, ethical, and discreet with experience handling confidential and sensitive material

Confident and poised in interactions with individuals at all levels, ability to show compassion and listen to customers

Detailed oriented and resourceful in completing tasks with ability to multitask

Proven ability to interact effectively with clients and staff.

Proficient in handling simultaneous projects and meeting deadlines effectively.

Strong computer skills including MS Office while toggling between programs and using multiple database programs

PROFESSIONAL EXPERIENCE

Pratt Industries, Conyers, GA (Safety Coordinator) August 2022 – December 2022

Updated and assisted with driver logs

Updated and maintained driver files

Troubleshooting equipment issues

Bank of America, Atlanta, GA (Call Center Agent [CCA]) March 2022 –August 2022

Processed and set up payment for consumer credit card customers

Volume Transportation, Conyers, GA (Safety Coordinator) July 2021 – February 2022

Assist and monitor driver E logs

Troubleshooting equipment

Daily reports to dispatch and fleet managers

Pay tolls

Assisted with qualifying programs to assist customers

Comcast, Atlanta, GA (Rep1p 1, Technical Product Sales Support) December 2019 – May 2021

Confirmed, canceled, and changed installation appointments

Interacted with small and medium business customers via telephone and/or email to answer questions and inquiries

Updated multiple internal systems (e.g., billing systems, Workbench and SFDC) with customer information.

Communicated with internal and external customers in multiple markets with regard to customer questions and inquiries

Hollis Cobb (Collector) February 2019 – December 2019

Under the direct supervision of the Floor Manager, monitored the collection floor, resolved complaint calls, and served as a positive role model for my peers.

Achieved my monthly goal of $10,500(net) monthly from date of hire. Transmitted workman's compensation, personal injury, and personal insurance claims for payment.

Accurately and effectively updated accounts with patient information.

Change Healthcare (Financial Counselor) July 2017 – January 2019

Represents the hospital in financial matters pertaining to obtaining payment on patient accounts, during pre-admission and inpatient phases of the patient’s visits.

Confirm eligibility and insurance verification.

Identify coverage sources, communicate financial responsibility, collect and process payments.

Unity7 Professionals (Collector) February 2017 – June 2017

FDCPA Laws

Maintained portfolio consisting of car loans, personal loans, 2nd mortgages, checking accounts and credit cards

Called on delinquent accounts to set up payments / arrangements via credit cards, debit cards and checks

Skip traced to locate consumers and or businesses

Partners Pharmacy (Accounts Receivable Representative) July 2016 – November 2016

Coordinated timely collection letters on outstanding private balances

Made outbound calls on assigned delinquent accounts for outstanding revenue

Prepared accounts for collection agency for attorney

Checked patient insurance benefits and claim status via EMEVS/Medicaid

Worked with other departments for account balance and reconciliation

Cable Vision (Direct Sales Account Executive) January 2016 – July 2016

Strong knowledge of broadband product marketing, client service issues, and organization operations

Maximized sales activity and increased penetration of all products

Turned in orders and money collected in the field

Conducted door-to-door sales of broadband services

Implemented and maintained an effective referral network and call program to promote sales

Gained strong marketing and business development skills

Time Warner Cable, Staten Island, NY July 2011 – June 2012

(Win-Back Specialist Representative/Concierge Sales Representative) December 2014 – December 2015

Door-to-door sales of the entire Time Warner Cable (TWC) product sets, including, but not limited to Digital Phone, Video, High-Speed On-Line service and Mobile Internet service as well as ancillary offerings

Responsible for a portfolio of 450 non-TWC customer homes to target and convert to TWC

Served effectively as correspondent with customers and decision-makers

Maximized all opportunities in the process of closing a sale to obtain market share from competitors

Acquired extensive knowledge of pricing and proposal models

Maintained accurate records of all sales and prospecting activities including sales calls, closed sales, and follow-up activities within their assigned technician

Adhered to all company policies, procedures and business ethics codes and ensured that they were communicated and implemented within the team.

Northern Leasing Systems, INC. New York, NY October 2012 – November 2014

(Collector/Client Account Coordinator) July 2008 – June 2011

Handled high volume of billing disputes, debt collection and account reconciliation via telephone calls - as well as advised customers of necessary actions and strategies for debt repayment

Performed skip tracing in order to locate customers who obtain delinquent accounts

Managed and monitored accounts by performing upgrades or modifications to existing leases and identifying potential charge-backs or fraud

Sorted and filed correspondence and performed miscellaneous clerical duties such as answering correspondence and written report documentation

Mentored and trained new employees

Bank of New York, Brooklyn, NY (Securities Processing Clerk) June 2007 – December 2007

Ensured the settlement of received and delivered transactions on ASP to match trades on DTC for all assigned participants

Recorded security transactions, such as purchases and sales; stock dividends and spits; conversations and redemptions

Balanced the cash and securities position to the Depository Trust Company for all assigned participants daily

Answered customer inquiries of security transactions via personalized written communication

Prepared reports on individual client accounts

Pressler & Pressler, Cedar Knolls, NJ (Call Center Representative) September 2006 – May 2007

Placed calls to companies and individuals regarding their accounts and debt obligations

Identified, researched, and resolved customer issues and updated accounts accordingly using the internal database

Recognized, documented and escalated urgent and serious matters to the appropriate supervisory staff

Recommended process improvements and executed other duties as assigned

Air Canada Airlines, Newark, NJ (Customer Service Agent) April 2005 – September 2006

Assigned specified space to customers and maintained computerized inventory of passenger space available

Announced arrival and departure information, using public-address system

Checked baggage and directed passengers to designated location for flight boarding

Provided boarding or disembarking assistance to passengers needing special assistance

Answered inquiries regarding such information as schedules, accommodations, procedures, and policies

Bureau of Customers Conservation, Staten Island, NY

(Customer Service Supervisor/Database Administrator) June 1985 – February 2005

Supervised and assigned work for 30 employees.

Imported and exported Logicon files as well as carried out maintenance and repairs of equipment

Inspected of private and commercial facilities

Installed, repaired and read meters

EDUCATION

BUSHWICK HIGH SCHOOL, Brooklyn, NY - 1984

oHigh School Diploma (General Studies)

REFERENCES AVAILABLE UPON REQUEST

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