Safety Coordinator Call Center
Resume:
Eric L. Beaufort
Ellenwood, GA 30294
*************@*****.***
QUALIFICATIONS SUMMARY
Trustworthy, ethical, and discreet with experience handling confidential and sensitive material
Confident and poised in interactions with individuals at all levels, ability to show compassion and listen to customers
Detailed oriented and resourceful in completing tasks with ability to multitask
Proven ability to interact effectively with clients and staff.
Proficient in handling simultaneous projects and meeting deadlines effectively.
Strong computer skills including MS Office while toggling between programs and using multiple database programs
PROFESSIONAL EXPERIENCE
Pratt Industries, Conyers, GA (Safety Coordinator) August 2022 – December 2022
Updated and assisted with driver logs
Updated and maintained driver files
Troubleshooting equipment issues
Bank of America, Atlanta, GA (Call Center Agent [CCA]) March 2022 –August 2022
Processed and set up payment for consumer credit card customers
Volume Transportation, Conyers, GA (Safety Coordinator) July 2021 – February 2022
Assist and monitor driver E logs
Troubleshooting equipment
Daily reports to dispatch and fleet managers
Pay tolls
Assisted with qualifying programs to assist customers
Comcast, Atlanta, GA (Rep1p 1, Technical Product Sales Support) December 2019 – May 2021
Confirmed, canceled, and changed installation appointments
Interacted with small and medium business customers via telephone and/or email to answer questions and inquiries
Updated multiple internal systems (e.g., billing systems, Workbench and SFDC) with customer information.
Communicated with internal and external customers in multiple markets with regard to customer questions and inquiries
Hollis Cobb (Collector) February 2019 – December 2019
Under the direct supervision of the Floor Manager, monitored the collection floor, resolved complaint calls, and served as a positive role model for my peers.
Achieved my monthly goal of $10,500(net) monthly from date of hire. Transmitted workman's compensation, personal injury, and personal insurance claims for payment.
Accurately and effectively updated accounts with patient information.
Change Healthcare (Financial Counselor) July 2017 – January 2019
Represents the hospital in financial matters pertaining to obtaining payment on patient accounts, during pre-admission and inpatient phases of the patient’s visits.
Confirm eligibility and insurance verification.
Identify coverage sources, communicate financial responsibility, collect and process payments.
Unity7 Professionals (Collector) February 2017 – June 2017
FDCPA Laws
Maintained portfolio consisting of car loans, personal loans, 2nd mortgages, checking accounts and credit cards
Called on delinquent accounts to set up payments / arrangements via credit cards, debit cards and checks
Skip traced to locate consumers and or businesses
Partners Pharmacy (Accounts Receivable Representative) July 2016 – November 2016
Coordinated timely collection letters on outstanding private balances
Made outbound calls on assigned delinquent accounts for outstanding revenue
Prepared accounts for collection agency for attorney
Checked patient insurance benefits and claim status via EMEVS/Medicaid
Worked with other departments for account balance and reconciliation
Cable Vision (Direct Sales Account Executive) January 2016 – July 2016
Strong knowledge of broadband product marketing, client service issues, and organization operations
Maximized sales activity and increased penetration of all products
Turned in orders and money collected in the field
Conducted door-to-door sales of broadband services
Implemented and maintained an effective referral network and call program to promote sales
Gained strong marketing and business development skills
Time Warner Cable, Staten Island, NY July 2011 – June 2012
(Win-Back Specialist Representative/Concierge Sales Representative) December 2014 – December 2015
Door-to-door sales of the entire Time Warner Cable (TWC) product sets, including, but not limited to Digital Phone, Video, High-Speed On-Line service and Mobile Internet service as well as ancillary offerings
Responsible for a portfolio of 450 non-TWC customer homes to target and convert to TWC
Served effectively as correspondent with customers and decision-makers
Maximized all opportunities in the process of closing a sale to obtain market share from competitors
Acquired extensive knowledge of pricing and proposal models
Maintained accurate records of all sales and prospecting activities including sales calls, closed sales, and follow-up activities within their assigned technician
Adhered to all company policies, procedures and business ethics codes and ensured that they were communicated and implemented within the team.
Northern Leasing Systems, INC. New York, NY October 2012 – November 2014
(Collector/Client Account Coordinator) July 2008 – June 2011
Handled high volume of billing disputes, debt collection and account reconciliation via telephone calls - as well as advised customers of necessary actions and strategies for debt repayment
Performed skip tracing in order to locate customers who obtain delinquent accounts
Managed and monitored accounts by performing upgrades or modifications to existing leases and identifying potential charge-backs or fraud
Sorted and filed correspondence and performed miscellaneous clerical duties such as answering correspondence and written report documentation
Mentored and trained new employees
Bank of New York, Brooklyn, NY (Securities Processing Clerk) June 2007 – December 2007
Ensured the settlement of received and delivered transactions on ASP to match trades on DTC for all assigned participants
Recorded security transactions, such as purchases and sales; stock dividends and spits; conversations and redemptions
Balanced the cash and securities position to the Depository Trust Company for all assigned participants daily
Answered customer inquiries of security transactions via personalized written communication
Prepared reports on individual client accounts
Pressler & Pressler, Cedar Knolls, NJ (Call Center Representative) September 2006 – May 2007
Placed calls to companies and individuals regarding their accounts and debt obligations
Identified, researched, and resolved customer issues and updated accounts accordingly using the internal database
Recognized, documented and escalated urgent and serious matters to the appropriate supervisory staff
Recommended process improvements and executed other duties as assigned
Air Canada Airlines, Newark, NJ (Customer Service Agent) April 2005 – September 2006
Assigned specified space to customers and maintained computerized inventory of passenger space available
Announced arrival and departure information, using public-address system
Checked baggage and directed passengers to designated location for flight boarding
Provided boarding or disembarking assistance to passengers needing special assistance
Answered inquiries regarding such information as schedules, accommodations, procedures, and policies
Bureau of Customers Conservation, Staten Island, NY
(Customer Service Supervisor/Database Administrator) June 1985 – February 2005
Supervised and assigned work for 30 employees.
Imported and exported Logicon files as well as carried out maintenance and repairs of equipment
Inspected of private and commercial facilities
Installed, repaired and read meters
EDUCATION
BUSHWICK HIGH SCHOOL, Brooklyn, NY - 1984
oHigh School Diploma (General Studies)
REFERENCES AVAILABLE UPON REQUEST
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