COURTNEY YARBRO

CONTACT

Lexington, TN *****

731-***-****

courtneyyarbro6497@gmail.c

om

SKILLS

• Order Fulfillment

• Inbound and Outbound Calling

• Complaint resolution

• Sales expertise

• Creative problem solving

• Money handling abilities

• Route dispatch

• Multi-line phone talent

• Professional telephone

demeanor

• Account management

• Administrative support

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to

demanding customers.

Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Service-focused bringing unparalleled skills in customer relations, task prioritization and time management. Goal-oriented worker with outstanding knowledge of sales organization . Proven history of increasing productivity and customer satisfaction with great phone skills and sale talents. Effective at operating within regulations and guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Motivated during sales which thrived in fast-paced environment. Works independently, with minimal

supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,

WORK HISTORY

October 2022 to April 2023

Cashier/Floor Associate, Wal-Mart, Lexington, TN

February 2022 to October 2022

Licensed Insurance Agent, Aflac, Jackson, TN

April 2015 to January 2022

Customer Service Representative (CSR) Jack Morris Auto Glass, Jackson, TN

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Cultivated customer loyalty, promoted repeat business and improved sales.

• Responded to customer requests for products, services and company information.

• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Recommended products to customers, thoroughly

explaining details.

• Communicated with vendors regarding backorder

availability, future inventory and special orders.

• Handled numerous calls per shift signing up new

customers, retrieving customer data, presenting relevant product information and cancelling services.

• Trained new personnel regarding company operations, policies and services.

July 2004 to June 2021

Cashier/Floor Supervisor, Shoe Carnival, Jackson, TN December 2006 to March 2015

Paralegal King King, PLC, Jackson, TN

• Prepared legal briefs, motions and pleadings.

• Assisted counsel in preparing answers, providing documentation and information for discovery request.

• Conferred with clients and other involved parties to gather and track case information.

• Researched state statutes, decisions, legal articles, codes and documents.

• Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and

displays.

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.

• Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.

• Managed billable hour tracking, payroll, client invoicing and schedules for 3 attorney's in office.

• Directed and coordinated service of subpoenas and scheduling of depositions for several legal professionals.

• Conducted detailed client intakes and entered information into company database.

• Trained all new personnel regarding company

operations, policies and services.

EDUCATION

August 2002 - December 2008

Bachelor’s Degree, Independent Studies Concentration of Paralegal Services, University of Memphis, Memphis, TN August 1998 - May 2002

High School Diploma, Clarksburg High School, Clarksburg, TN

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