Marianne Vicentuan

Mid-Level Administration Professional

EMAIL

ad4p98@r.postjobfree.com

PHONE

760-***-****

Skills

Customer Support Services

Customer Service Management

Administrative Assistant

Customer Service & Sales

Certified Specialist

Data Management

Client Confidentiality

Client Services

Customer Relationship Building

Customer Inquiries

Education

B.S.

Business Administration

University of San Carlos

Work Experience

Oct 2012 - Oct 2023

Singapore, International

Senior Executive, Business Development & Client

Services

ACUMED MEDICAL GROUP

Client Retention and Business Development.

• Provided high-level support to the Managing Director, offering strategic input and guidance.

• Leveraged relationship and direct marketing techniques to nurture existing client relationships and identify new business opportunities.

• Demonstrated a commitment to excellent customer service by responding promptly to client inquiries and delivering comprehensive quotations/business proposals.

• Conducted extensive research to identify potential clients and key decision-makers within client organizations, fostering relationship- building efforts.

• Collaborated closely with the Managing Director to tailor solutions that met the unique requirements of clients.

• Maintained strong client relationships by adapting to evolving needs and ensuring timely and accurate communication.

• Successfully facilitated meetings between client decision- makers and company leaders/principals, facilitating crucial discussions.

• Managed a comprehensive knowledge repository of clients, referrals, prospects, and presentations.

• Upheld service quality by establishing and enforcing standards, monitoring client interactions, and evaluating outcomes.

• Developed and maintained robust customer relationships, resulting in a high volume of prospective clients.

• Effectively addressed client objections, emphasizing agreements and finding mutually beneficial solutions.

• Collaborated with the team to create client-specific proposals addressing needs, concerns, and objectives.

• Actively participated in sourcing potential clinic locations and managing related logistics.

• Managed correspondence, reports, and documents, ensuring data security, integrity, and confidentiality.

• Established and maintained a comprehensive document record- keeping system.

• Coordinated with healthcare professionals, including doctors, to meet client requirements.

• Oversaw doctor roster and special arrangements, optimizing client service and satisfaction.

• Managed feedback from clients, addressing concerns and ensuring a high level of client satisfaction.

Mar 2012 - Oct 2012

Singapore, International

Administrator

GENISYS INTEGRATED ENGINEERS PTE LTD

• Monitored and managed daily office operations, ensuring smooth and efficient workflow.

• Provided professional administrative assistance to clients, addressing inquiries and requests promptly and courteously.

• Verified the statuses of orders and purchase orders (POs), minimizing errors and ensuring accuracy in procurement.

• Conducted data encoding with precision, maintaining up-to- date records and databases.

• Took charge of Works Order, Temporary Purchase Order, and Delivery Orders, optimizing order management processes.

• Managed Purchase Requisition procedures, ensuring timely procurement of necessary resources.

• Prepared comprehensive reports and correspondence, maintaining clear and effective communication.

• Assisted in maintaining files, documents, and correspondence, ensuring an organized and accessible record-keeping system.

• Ensured the accuracy and integrity of documents and databases by conducting regular checks and updates.

• Effectively assigned tasks and duties to office staff based on workload and priorities, fostering a collaborative work environment.

• Upheld strict confidentiality standards, particularly in handling sensitive staff matters and confidential information.

• Served as the go-to resource for office inquiries and conflict resolution, promoting a positive work environment.

• Tracked office supply inventory and authorized supply orders to maintain essential resources.

• Demonstrated a working knowledge of meal planning, scheduling, spreadsheet management, and presentation preparation.

• Contributed to training and development initiatives, helping team members enhance their skills and knowledge.

Oct 2008 - Feb 2012

Singapore, International

Administrative Executive

LIGNAR ENGINEERING PTE LTD

• Provided vital support to the sales team, ensuring the achievement of all sales and service objectives.

• Prepared weekly reports for the sales team and sales management, facilitating data-driven decision-making.

• Effectively managed customer service operations, including responding to customer inquiries, problem-solving, and providing detailed information about new products.

• Conducted various clerical and administrative duties, ensuring the smooth operation of the office.

• Collaborated with the indirect management team, including sales managers, to align and coordinate goals.

• Managed the sales order log-in process, central invoices, quotations, and statements of accounts, optimizing workflow efficiency.

• Assisted in Accounts Receivable processes, contributing to accurate financial transactions and record-keeping.

• Leveraged advanced Excel skills to create reports and maintain a comprehensive database, streamlining data management.

• Took responsibility for documenting and resolving buyer and customer issues and concerns, ensuring high levels of customer satisfaction.

• Efficiently planned, performed, and coordinated various tasks as assigned by the Manager.

• Demonstrated an immense ability to establish and maintain effective working relationships with colleagues, clients, and stakeholders, fostering a collaborative work environment.

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