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Customer Service Information Technology

Location:
Accra, Greater Accra, Ghana
Posted:
April 02, 2024

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Resume:

Elikplim Kwaku Agborson

Address: C/O P.O.BOX AN *051, Accra-North Phone: 055*******

Nationality: Ghanaian Email:ad4p6n@r.postjobfree.com

Gender: Male LinkedIn:linkedin.com/in/Elikplim-agborson Date of birth:27/12/2000

PERSONAL PROFILE

I am a Bachelor's degree holder in Information Technology from the University of Cape Coast, where I gained a solid foundation in various IT concepts, networking principles, and troubleshooting techniques. Additionally, I have acquired hands-on experience through internships and part-time positions, where I supported end-users with hardware and software issues, maintained system functionality, and ensured data security.Through my National Service at the School of Social Work under the Department of Social Welfare, I have acquired skills in technical proficiency, customer service excellence, problem-solving skills and team collaboration. EDUCATION

University of Cape Coast Cape Coast, Central

Region

1st Degree, Bachelor of Science in information

Technology

Aug,2018-Nov,2022

Adisadel College Cape coast, Central region

WASSCE Certificate, General Science Aug,2015-Jun,2018 WORK EXPERIENCE

Jubilee ICT Centre Cape coast, Central region

Intern Jul 2018 - Finish Date

• Setting up simple computer networks : I learnt how to setup a simple network and how it works. I was also taught about network security, network types and about network security protocols.

• Customer Service: During this period, I also how to handle the requests made by the customers to make their lives easier. I was also assisting them in performing functions such as scanning and printing of documents.

• Graphic Design: While interning here I was taught some designing techniques using CorelDraw X6 and CorelDraw X7. I was also put in charge of designing some labels for a client’s product.

School of Social Work, Osu,Osu, Greater Accra region Assistant to the Head of IT,Nov 2022 - Nov 2023

● Technical Setup: During my time here I was put in charge of preparing the selected venue for meetings and classroom setting. I was working with equipment like PA system, WiFi extenders and projectors that were used to facilitate these sessions.

● Technical Support: This included performing troubleshooting, installation and configuration. I often assisted in the maintenance and updating of hardware and software respectively.

● Maintenance and Updates:Performing routine maintenance tasks, including software updates, security patches, and system backups to ensure the reliability and security of IT systems. SKILLS & INTERESTS

Skills:Microsoft Office (Excel, Word, PowerPoint), GraphicDesign, Computer Networking, Frontend Development, SQL, Customer Service, Problem solving, Communication, Troubleshooting Interests Data Science, Python

CERTIFICATIONS

● First Degree in Information Technology.

● Introduction to Data Analytics with Python

● Data Science with ALX (Ongoing)

REFERENCES

Mr Felix Logah, School of Social Work

Principal, School of Social Work, Osu

+233 (0-243******

ad4p6n@r.postjobfree.com



Contact this candidate