OMIGBAJU

OLUFUNMILAYO

OMOLARA *, Bode Joseph street iyana oworo. Ifako

Gbagada. Lagos. Lagos state.

080********, 091********

Holufunmymacaulayomigbaju

@gmail.com

GRADUATE COMPUTER SCIENCE

Motivated and skilled Graduate computer with a passion for innovation and problem-solving. Possessing a strong educational background and hands-on experience in Computer Science. I am also eager to contribute innovative ideas, working effectively and efficiently to ensure the achievement of management goals, while enjoying job satisfaction. I am committed to delivering high-quality results while continuously learning and growing in a dynamic professional environment.

EXPERIENCE

Multi Choice Nigeria

Customer Service Representatives -

(Outbound Team with Products and Services)

Newedge Solution, Lagos —Customer Service Representative

(Inbound Team with SQL and QMO) July 2023

● Assisting customers with product or service-related questions, troubleshooting issues, and providing appropriate solutions.

● Processing customer orders effi ciently and accurately, ensuring timely fulfillment and maintaining order records.

● Building strong relationships with customers by actively listening, empathizing, and solutions to meet their needs.

● Resolving customer complaints and escalations with a focus on problem-solving and conflict resolution.

● Collaborating with cross-functional teams to communicate customer feedback, contribute to process improve

Raytill Nigeria Limited

Customer Service Representative (Inbound Team with QMO and ACM) - 2022

. Handling customer complaints and updating Customers record

. Documenting customers interactions and Processing orders and returns.

. Handling customers complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

. Keeping records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

Divine International School

Administrator/Supervisor - 2021

. Ensuring that the organization runs smoothly and they also manage facilities and staff and Managing workflow.

. Training new hires.

. Creating and managing team schedules and Reporting to HR and senior management.

. Evaluating performance and providing feedback.

. Helping to resolve employee issues and dispute

Multi way Investment Limited Secretary/Receptionist - 2019

. Meeting and greeting clients, booking meetings.

. Arranging couriers as well as keeping the reception area tidy.

. Answering and forwarding phone calls.etc.

. office coordinating, scheduling meetings, preparing and maintaining office records, reports etc.

EDUCATION

Lagos state polytechnic ikorodu. Lagos state.

HND in Computer Science.

August 2019 - December 2022.

CERTIFICATIONS

* Strong Tower Academy (STA) - July 2021

* Compute Well Institute (CWI) - September 2022

ACHIEVEMENTS

. As a well-trained computer graphic designer.

. As a competent video animation designer.

. Very good at MS-word, Excel, Power point and good typing.

LANGUAGE

English and Yoruba

Contact this candidate