Customer Service Representative
Resume:
Jessica Sauby
**** ****** **** **, ********* **
Neenah, WI 54956
******@*****.***
CAREER GOAL:
To obtain a challenging position which will allow me to utilize my skills, education and experience and provide me with an opportunity for growth and advancement.
EDUCATION:
FOX VALLEY TECHNICAL COLLEGE, Appleton, WI
September 1998 – December 2001
Associate Degree in Marketing
FOX VALLEY TECHNICAL COLLEGE, Clintonville, WI
January 2005 to March 2005
Technical Diploma in Nursing Assistant
WEEKEND DENTAL ASSISTANT SCHOOL, Appleton, WI
January – March 2008
Certified Dental Assistant
RELEVANT EXPERIENCE:
AMCOR, working as a temp for Cadre, Neenah, WI
Office Assistant for Qualty Assurance May 2019-October 2019
Facilitated a daily meeting out on production floor with company heads about product that had flaws and what needed to be done with said product
Kept up to date online company documents
Assisted the head of Quality Assurance with any projects that needed to be finished
AMERIPRISE AUTO AND HOME INSURANCE, De Pere, WI
Customer Service Representative May 2016 – February 2019
Answer incoming phone calls from customers regarding their automobile insurance billing issues and coverage changes
Process motor vehicle reports for new drivers
Conduct policy reviews and make recommendations for coverage changes
ALTA RESOURCES, Neenah, WI
Customer Service Representative January 2016 to May 2016
Answer incoming phone calls from customers on inquiries and complaints on products
Meet the expectations of the customers by resolving their complaints regarding product issues
Use CRM software on a daily basis for logging phone calls
SUN COMFORT, Neenah, WI
Office Manager August 2015 to November 2015
Use Quickbooks on a daily basis for processing invoices, entering employee hours for payroll, and reconciling company credit card statements on a monthly basis
Responsible for updating social media websites (Facebook, Pinterest, Twitter, Houzz, LinkedIn) for company advertising
Schedule meetings and manage calendar for the owner of the company
Responsible for keeping the company website current and up-to-date
Greet customers, answer phones and routed calls to appropriate person
PITNEY BOWES, Appleton, WI
Customer Service Representative February 2013 to June 2015
Answer incoming phone calls from customers on inquiries, complaints, billing issues and payment requests
Meet the expectations of the customers by resolving their complaints regarding billing, meter issues, and postage downloads
Processed refunds and cancellation paperwork as necessary by using company software
Consistently met performance benchmarks in all areas (speed, accuracy, volume)
HYLER SEPTIC SERVICE, Berlin, WI
Receptionist July 2008 to July 2009
Created spreadsheets using Microsoft Excel and letters to customers using Microsoft Word
Answered a multi-line phone and scheduled customer appointments
• Created invoices and paid bills using Quickbooks
• Dispatched service calls on a daily basis
BAY TITLE & ABSTRACT, Appleton, WI
Receptionist August 2001 to March 2004
• Answered multi-line phone and transferred calls to appropriate person
• Filing and retrieving correspondence
• Opening and distributing mail
TEMPORARY JOB AGENCY POSITIONS
TRUCK COUNTRY, Kaukauna, WI (contract worker through Cadre filling a temporary position)
Receptionist/Office Assistant September 2012 to December 2012
Assisted with projects in the warranty, service and sales departments using Procede Management software
Responsible for handling monies and producing accurate bank deposits daily using Microsoft Excel
Answered 8-line phone and transferred calls to appropriate personnel using ShoreTel system
Greeted customers and collected money for part and service invoices
JJ KELLER, Neenah, WI (contract worker through Manpower filling a temporary position)
Deli Cashier March 2012-July 2012
Handled cash register duties and customer service on a daily basis, counted down drawer at end of shift
RR DONNELLY, Appleton, WI (contract worker through Manpower filling a temporary position)
Shipping Clerk July 2009 to February 2010
Answered phone calls from semi drivers giving them accurate directions to facility
Correctly matched dock sheets with invoices
Daily computer input using AS400 software
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