Jessica Sauby

**** ****** **** **, ********* **

Neenah, WI 54956

920-***-****

ad4p3s@r.postjobfree.com

CAREER GOAL:

To obtain a challenging position which will allow me to utilize my skills, education and experience and provide me with an opportunity for growth and advancement.

EDUCATION:

FOX VALLEY TECHNICAL COLLEGE, Appleton, WI

September 1998 – December 2001

Associate Degree in Marketing

FOX VALLEY TECHNICAL COLLEGE, Clintonville, WI

January 2005 to March 2005

Technical Diploma in Nursing Assistant

WEEKEND DENTAL ASSISTANT SCHOOL, Appleton, WI

January – March 2008

Certified Dental Assistant

RELEVANT EXPERIENCE:

AMCOR, working as a temp for Cadre, Neenah, WI

Office Assistant for Qualty Assurance May 2019-October 2019

Facilitated a daily meeting out on production floor with company heads about product that had flaws and what needed to be done with said product

Kept up to date online company documents

Assisted the head of Quality Assurance with any projects that needed to be finished

AMERIPRISE AUTO AND HOME INSURANCE, De Pere, WI

Customer Service Representative May 2016 – February 2019

Answer incoming phone calls from customers regarding their automobile insurance billing issues and coverage changes

Process motor vehicle reports for new drivers

Conduct policy reviews and make recommendations for coverage changes

ALTA RESOURCES, Neenah, WI

Customer Service Representative January 2016 to May 2016

Answer incoming phone calls from customers on inquiries and complaints on products

Meet the expectations of the customers by resolving their complaints regarding product issues

Use CRM software on a daily basis for logging phone calls

SUN COMFORT, Neenah, WI

Office Manager August 2015 to November 2015

Use Quickbooks on a daily basis for processing invoices, entering employee hours for payroll, and reconciling company credit card statements on a monthly basis

Responsible for updating social media websites (Facebook, Pinterest, Twitter, Houzz, LinkedIn) for company advertising

Schedule meetings and manage calendar for the owner of the company

Responsible for keeping the company website current and up-to-date

Greet customers, answer phones and routed calls to appropriate person

PITNEY BOWES, Appleton, WI

Customer Service Representative February 2013 to June 2015

Answer incoming phone calls from customers on inquiries, complaints, billing issues and payment requests

Meet the expectations of the customers by resolving their complaints regarding billing, meter issues, and postage downloads

Processed refunds and cancellation paperwork as necessary by using company software

Consistently met performance benchmarks in all areas (speed, accuracy, volume)

HYLER SEPTIC SERVICE, Berlin, WI

Receptionist July 2008 to July 2009

Created spreadsheets using Microsoft Excel and letters to customers using Microsoft Word

Answered a multi-line phone and scheduled customer appointments

• Created invoices and paid bills using Quickbooks

• Dispatched service calls on a daily basis

BAY TITLE & ABSTRACT, Appleton, WI

Receptionist August 2001 to March 2004

• Answered multi-line phone and transferred calls to appropriate person

• Filing and retrieving correspondence

• Opening and distributing mail

TEMPORARY JOB AGENCY POSITIONS

TRUCK COUNTRY, Kaukauna, WI (contract worker through Cadre filling a temporary position)

Receptionist/Office Assistant September 2012 to December 2012

Assisted with projects in the warranty, service and sales departments using Procede Management software

Responsible for handling monies and producing accurate bank deposits daily using Microsoft Excel

Answered 8-line phone and transferred calls to appropriate personnel using ShoreTel system

Greeted customers and collected money for part and service invoices

JJ KELLER, Neenah, WI (contract worker through Manpower filling a temporary position)

Deli Cashier March 2012-July 2012

Handled cash register duties and customer service on a daily basis, counted down drawer at end of shift

RR DONNELLY, Appleton, WI (contract worker through Manpower filling a temporary position)

Shipping Clerk July 2009 to February 2010

Answered phone calls from semi drivers giving them accurate directions to facility

Correctly matched dock sheets with invoices

Daily computer input using AS400 software

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